How is Vigilant Inc. rated?

Vigilant Inc. is currently rated 4.4 overall out of 5

What services does Vigilant Inc. provide?

Vigilant Inc. provides the following services: Custom Home Bars, Wine Cellar Design, Cigar Humidors, Wine Lockers, Wine Racks, Wine Cellar Cooling Systems, Wine Cabinets

Where does Vigilant Inc. provide services?

Vigilant Inc. provides services in the following areas: USA

Vigilant Inc.

22 Reviews

Wine Cellars

Write a Review

About Us

30 years in business

Offers Custom Work

Award winning

Industry Leading Wine Cellars in DC, New York, Florida and Georgia

Vigilant Inc. is a leading American manufacturer of custom wine cellars, luxury wine cabinets, wine racks, commercial wine lockers, cigar humidors, and climate-controlled wine storage solutions. Since 1995, Vigilant has designed and handcrafted premium wine and cigar storage systems in Dover, New Hampshire, serving homeowners, architects, interior designers, builders, restaurants, hotels, wineries, clubs, and commercial hospitality spaces across the United States. Every project is built by skilled New England craftsmen using premium hardwoods, metal, glass, and acrylic to create custom storage solutions that combine exceptional craftsmanship with advanced climate-control technology. From walk-in wine cellars and custom wine racking systems to temperature-controlled wine cabinets, wine cellar doors, commercial wine lockers, and bespoke cigar humidors, Vigilant delivers storage solutions designed to protect valuable collections while enhancing the beauty of any space. Whether you're building a luxury residential wine room, outfitting a restaurant wine display, or creating a custom cigar storage cabinet, Vigilant's experienced designers work closely with every client to develop personalized solutions that fit their collection, lifestyle, architectural style, and available space. Standard product lines and fully custom designs are available, with every piece proudly manufactured in the USA and backed by decades of industry expertise, exceptional customer service, and a commitment to lasting quality. Known nationwide for superior craftsmanship, innovative design, and heirloom-quality construction, Vigilant is a trusted choice for custom wine storage, climate-controlled cabinetry, commercial wine displays, and luxury cigar humidors that preserve and showcase collections for generations.

Awards

Better Business Bureau A+ rating, Accredited Business

82 Projects

Dining room - contemporary dining room idea in New York

Two-Tone Wine Cellar & Cigar Humidor

Wine cellar - mid-sized traditional wine cellar idea in Boston

Massachusetts Wine Cellar

Boston, MA

Example of a classic wine cellar design in Atlanta

The Perlant - Wine Club

Atlanta, GA

Back to Navigation

Business Details

Business Name

Vigilant Inc.

Phone Number

(603) 285-0400

Website

vigilantinc.com

Address

85 Industrial Park Drive
Dover, NH 03820

Typical Job Cost

$5,000 - 250,000

Followers

96 Followers

Socials

Back to Navigation

Services Provided

Wine Cellar Design

Custom Home Bars

Cigar Humidors

Wine Cabinets

Wine Cellar Cooling Systems

Wine Lockers

Wine Racks

Back to Navigation

Areas Served

USA

Back to Navigation

Credentials

Back to Navigation

Write a Review

22 Reviews for Vigilant Inc.

Newest first

VintageView

As the creators of the original label-forward metal wine racking system, our team at VintageView has had the pleasure of collaborating with Vigilant Inc. for many years. We proudly consider them one of our elite Signature Plus partners (the 1 percenters!!). What makes Vigilant stand out in the wine cellar industry is their uncompromising craftsmanship and their ability to bridge different design styles. They do a phenomenal job of integrating our modern metal racking into their beautiful, handcrafted wood cabinetry. The result is always a stunning, transitional space that functions perfectly. Over our years of working together, we have seen them execute flawlessly across the board. Whether they are engineering an intimate, climate-controlled residential cellar for a private homeowner or designing a massive, high-capacity display for a commercial hospitality project, their attention to detail never wavers. They understand the structural and environmental demands of wine storage better than almost anyone in the business. If you are a homeowner, architect, or general contractor looking for a true design-build partner who will get your wine room right the first time, we cannot recommend Vigilant highly enough. They are true professionals from the initial 3D design to the final installation.

July 9, 2026

Marie K

Zero stars! We purchase 2 tall 3 tier black wine racks. One of the wine racks came damaged and split. We waited 4 weeks and were very disappointed.We couldn't put this together, especially for the holidays coming up.We wanted it replaced.We did not pay this much money to have a damage wine rack. Both these racks already had little knicks and dents in them. After going back and forth , the team decided that I should be able to fix this with glue and clamps, and they'll walk me through it. We don't have the woods skills or tools for this. My husband is going in for major surgery soon. We have never dealt with a company that is so unprofessional.

December 4, 2025

skeetz

We had a great experience with Vigilant and their product design and service teams. From start to finish they were easy to work with, their racks are high quality and look great and their customer service was super helpful. As a DIY project, we had questions before, during and after we selected, received and began to build our racks and cabinets and the Vigilant service team treated us with professional support throughout. The racks and cabinets are made from high quality materials and the pre-cuts and pre-drills were all spot-on. We did receive one damaged rack ladder in our initial shipment and Vigilant had a replacement to us within a couple days. Lastly, while we purchased our cooling system direct from the manufacturer, Vigilant was very helpful with sizing and proper design placement; their on-line design tools was also very helpful and easy to use in designing our new wine cellar. I highly recommend Vigilant for wine racks, cabinets and other related materials.

December 6, 2021Last modified:December 6, 2021

ladysnacks94

I ordered an in wall cigar humidor quite a while ago. It was a time sensitive gift and still to this day I have not even received a shipping tracking number. It has been hard to communicate with this company. I have asked questions and the last thing I heard was “I wanted to let you know that I am working with the head of production on this. I don’t have an answer yet, but I expect to have something shortly.” That was a month ago. I was interest in having a custom walk in humidor built but this is out of the door. This entire experience has been less than sub par. And yet I am still out of a few thousand dollars and still have no product

September 26, 2021

Darius Yekta

Ordered a custom rack and wine cellar door as well as a cooling unit. Very difficult to communicate with this company. They will give you ship dates that are unrealistic and then when you try to inquire over the phone they won't call you back. They seem to enjoy email better. Even when I tried to get an answer about my door I basically got a "we are very sorry we are still working on it" answer. It's a bummer because you give your contractor their lead times and ship dates and they don't deliver. This company will hold up your project. I like the product although its a bit pricey for what it is so do yourself a favor and shop around. I can't speak for the door yet because I have not received mine. I was planning a bigger project with them and this was a "test". They blew it.

December 13, 2018

Comment from Vigilant Inc.:

Hi Darius,
We are very sorry to hear that you had a poor experience with us. We are currently experiencing higher lead times than normal and apologize for not getting accurate delivery timing to you and your contractors. In lieu of the late delivery we would like to fully reimburse you for the shipping cost of the door and hope that this will help remedy the situation. We really appreciate your feedback and your business and hope you'll consider Vigilant for your larger project.

Warm Regards,
The Vigilant Team

Steve PIpp

My wife & I decided to downsize just over a year ago. As we designed and built our dream home we decided to add to that dream by adding a custom wine cellar. But all we new was the space we had to work with and some general ideas of what we wanted. After searching various options for someone to help us it became clear that Vigilant stood out from all other options. We reached out to them in January 2108 as we were still building and discussed what are desires were, the space we had and our timeline. From that point on they were an absolute joy to work with. The were creative and flexible in the initial design discussions, patient in knowing we had a long timeline (fall of 2018 before we would be ready to actually order), professional and responsive to our questions and last minute changes. When it came time to order I had grand ideas of staining and varnishing myself to save a few $$'s however Lisa encouraged me that was not something I would want to tackle and was able to sharpened her pencil to make it a little more affordable. Best decision ever! We now have our dream home and Dream Wine Cellar done! It is absolutely stunning and is now the center piece of our downstairs rec room. I would recommend Vigilant without hesitation for those desiring to add a wine cellar to their home. Even if its just an idea or vision (large or small) Vigilant will help bring it to life! Thank you Vigilant and especially to Lisa Pinault. Steve & Paula

November 18, 2018

Comment from Vigilant Inc.:

Thanks for sharing your experience with us! We're so glad you're able to enjoy your dream wine cellar and house! The final results look great!

Tim Campbell

Ordered a custom in-wall humidor for my in-home cigar room. The fit and finish is "furniture quality". I couldn't be happier. It's absolutely beautiful.

September 14, 2018

Comment from Vigilant Inc.:

Thanks for the kind words Tim! We're so glad to hear you're happy with the results. The cigar room looks awesome!

HU-763584494104

# 1 on my bucket list. Our cellar is complete and is absolutely beautiful! The quality and service Vigilant provided was excellent. This is our second cellar but the first time we used Vigilant. Aside from the WOW factor, the mahogany racks were precise and very well made. Our installer was really impressed with the quality. I couldn’t be more pleased! Thank you Team Vigilant.

June 21, 2018

Comment from Vigilant Inc.:

Thank you for the kind words! We're so glad to hear you had a such positive experience with us! We hope you enjoy the wine cellar for years to come!

Doug McNeel

My experience with Vigilant was fantastic. We had doors and racks made, and the quality of the materials and workmanship was superb. Everything was exactly as specified. The end result for our DIY basement wine cellar project exceeded our expectations. Great to see an American company with such quality.

March 16, 2018

Mike Bilder

A few trips to Napa and a few wine clubs later and we quickly outgrew our wine fridge. We decided to modify an unused corner of our finished basement and build a custom wine cellar. Vigilant was extremely helpful in working up a few design options for our limited space. It was a fun DIY project that is now a beautiful focal point in our basement. Vigilant's racking, trim, and custom doors are extremely high quality. I highly recommend the company for their outstanding service and product quality.

July 21, 2017

Geoffrey Lester

Vigilant nicely accommodated our very specific and detailed wine cellar design. The end result installed well and looked terrific. Our client was quite pleased with the outcome.

July 11, 2017

Chris B

The true test of a professional is what happens when things go wrong. In this respect, Vigilant failed. I hired Vigilant to design and construct a small custom wine cellar. The design was completed and after patiently waiting out the 6 week lead time, my shipment arrived damaged and missing parts. I can only assume that Vigilant forgot to manufacture these parts; I asked what happened, but received no explanation. They did, however, promise to make the parts and ship them as quickly as possible. Unfortunately, they shipped the missing parts freight and they also arrived damaged. While they tried to place the blame no the carrier, it was easy to see that the packing was insufficient. For this I received nothing more than an apology. Given the time wasted waiting for missing parts to be made and the extra expense of having my installer fix the damaged parts, I cannot recommend Vigilant. *** UPDATE *** The owner of Vigilant called me to discuss my issues and we spoke at length. While my review no doubt prompted this, I nonetheless appreciate the efforts put forth by Vigilant to take my feedback constructively. As such, I've changed my review from 1 stars to 3 stars and would give Vigilant another shot in the future should the need arise.

April 21, 2017Last modified:May 9, 2017

Comment from Vigilant Inc.:

Hi Chris,

We are sorry to hear about your unfortunate experience. We really appreciate your feedback and, although you have communicated that it is too late to fix this for you, we hope you allow us the opportunity to make this right. Our customer service team has been made aware of the issue and will be in touch to remedy your experience. Our service and shipping teams have also been notified of these issues to ensure they do not occur again. Thanks again for your feedback and we look forward to working with you to come to a resolution.

Kind regards,

Kelly

Back to Navigation

10 Comments

Commented: Family roomHi Mary, That sounds like a beautiful room. However, we're actually custom wine cabinet and wine cellar manufactures not interior designers. If you're interested in more details on our wine storage of...

November 8, 2017

Commented: WINE ROOM DIMENSIONSHi Julia, thanks for the kind words! This was a project we were very proud of, the room dimensions are 13' 10 3/4'' by 9'. The cabinets are 16'' deep. Please let us know if you have any additional que...

July 18, 2017

Commented: what are the dimensions of the wine cabinet?Hi Ann, You’re very welcome, we are happy to help! The dimensions of the pictured cabinet are as follows: Total height (from floor to top of cooling system enclosure): 122 inches The door (from floo...

May 2, 2017

Commented: Can you please provide the dimensions of this wine room?Hi aleifeste and thanks for your question. This small wine room is 9' w x 11' d x 7'h. Let us know if you have any other questions.

August 16, 2016

Commented: Glass wallThank you for your inquiry and interest in our wine cellar project! The glass walls shown in the image were installed by the client's local glass company. The issue with frameless glass is that it is ...

January 19, 2016

Commented: Wine coolerHi. Unfortunately the small wine cooler was not part of this Vigilant custom wine cellar. The customer already had the cooler and wanted us to work it into the wine cellar design. When we provide smal...

August 22, 2014

Vigilant Inc.