Rocket Plumbing and Drain

I paid over $800 to get my drain cleared and scoped. Drain still clogged, no video footage :( After 45min of snaking, they realized the backup was from another section of the line. They snaked it that portion and never was able to clear it. Told me they did not bring the right equipment to clear it. So they proceeded camera scope my main line for issues. Yet my clog was still happening. At the end asked Steve handed me his Venmo ID for payment without completing the job and not providing any video footage. They told me they’ll come back out following day. Feeling pressured I agreed to pay him asking when I will expect the video footage. He said next day. When I prepared to Venmo Steve, he said “Don’t put an address in there. They tax people when you do that, just put an emoji” Wow…. Illegal tax evasion at work here? Today came back to my house and told me they will repair my clog free if I leave a 5star review. Really? Nice touch to this whole ordeal or what? So they left my home today again without touching my drain because I didn’t agree to the 5 star review and now I am over $800 in the hole, clogged line, and no video footage of my sewer line. STAY AWAY!!!!

Services: Plumbing pipe repair, Drain cleaning Critical: Professionalism, Quality, Value Rocket Plumbing provided service to my home for a “drain clog and to reconfigured piping to accommodate washer with new trap”. After being charged over $1,500.00 I was hopeful and assumed the service was performed in a professional manner. However, I discovered that the piping they installed was attached to the drain with a rubber sleeve leaving it to flop over freely. Im assuming their solution to the free falling vertical pipe was to secure it to existing water line pipes using pull ties!!! Upon completion and before leaving, the service technician “Steve” kindly allowed his dog out of his vehicle to relieve himself on my property. Nice touch! BEWARE

Our experience with Rocket Plumbing was SHOCKINGLY BAD! The technician was supposed to arrive between 8-9:00 am. I called shortly after 10 am to confirm that he was coming. He arrived about 15 min later. This was the least of the issues and would have been overlooked if the following hadn't occurred. We requested their service to replace a kitchen faucet. We provided the faucet. After the tech looked at it, we were shown an electronic tablet with two pricing options. One was around $1200 and the other over $600. It was only until we said we were not interested in paying this amount that the plumber offered us another plan for over $400. We felt pressured to accept one of the plans. A google search suggests the installation should take 1-2 hours. Our son had installed a new faucet in his home in New York. He took less than an hour to complete the job. If we had accepted the higher-priced plan and it took two hours to complete the simple job of installing a kitchen faucet, we would have paid $600 an hour. Even if we had accepted the lowest price offered, the cost would still have been over $200 an hour. We felt that even that was exorbitant. When we questioned the high price, we felt that the plumber was sarcastic and unprofessional. Since we were not going to pay that amount, we paid an $89 fee for his travel time and told him to leave. Shortly after that, we received a call from a woman from the company. She told us we had a credit toward future plumbing work. I clarified we would not be using the company and would not be reviewing them favorably. She became agitated and I gave the phone to my son. She proceeded to tell him that they have a "retained lawyer" who would sue us for threatening them. When he asked how we were threatening them she said we were threatening them with a bad review. He clarified this with her, and she repeated that she would contact her lawyer if we gave them a bad review. We have since hired another plumber who was professional, friendly, and efficient. He installed the faucet in under an hour and charged us $120. We were appalled at Rocket Plumbing's pricing, the pressure we felt to accept an outrageously expensive plan, the unprofessional response of the plumber when we told him we did not want to have him install the faucet, and the threat to contact a lawyer if we gave a bad review. Obviously, this is not a company we would recommend.

Rocket Plumbing and Drain deserves five stars!!! I was having a water pressure issue at my home. They answered my phone call immediately. Because of the shelter in place order, Steve conducted a diagnostic session with me using Zoom. Using this technology, Steve was able to diagnose the problem, and talk me through the steps to fix the issue in a live session! My pressure issue is now fixed, and the process did not involve having any workers entering my home. This is an outstanding company with high quality workmanship and professionalism. I highly recommend this company to anyone having any sort of pluming issues.