Concrete Floors, Countertops, Epoxy, Concrete Veneers / Tiles / Panels, Board Plank-Form Concrete, Pool Deck / Driveway Maintenance, Decorative Concrete, Fireplace Surrounds, Feature Walls, Venetian Plaster, Faux Concrete Walls
Kelowna, Oyama, Rutland, West Kelowna, Westbank, Winfield, Okanagan & Surrounding Area, Vernon, Penticton, Summerland
Your project was completed in May 2016. The reason you originally contacted us was to reduce the already present spalling and surface failure (cracking / damage). We pressure washed the surface, filled the cracks with color matched concrete, xylened the existing sealer build-up and then applied the sealer topcoat. Our process takes 2 days onsite to complete the process and our prices are very competitive (we encourage all clients to receive more than 1 quote before deciding who to hire). We traveled from Lake Country (where our shop is located) to Penticton to come to you (every site visit took 4+ hours travel time) that we take into consideration when pricing out of town jobs. Your project was quite large and we gave you a discounted rate considering the travel time involved (your project was 8049 sq ft x $0.50/sq ft).
White sealer is easy to remedy with xylene (which re-emulsifies the surface) and easily fixes this problem. We always offer complimentary site visits, if a client has any issues after we leave. We encourage you to contact us again (Gareth has reached out & left voicemails to address your complaints). If you contact us (250.864.6566 or email@example.com), we can book you into our calendar and fix any areas of concern you have about your concrete.
Most of our clients are return customers or referrals. Your feedback is extremely concerning and we would love to change your opinion about us and our company.
Hope to hear from you soon!