Unfortunately, I am unable to give Hatteras Pools a zero star since that what’s truly
deserved. We went under contract with Hatteras Pools 9/28/2021 and Hatteras Pools was paid a $25,000 deposit. There has been nothing but issues every since.
Since then, they have been paid about another additional $32,000 and have more pending payments but only continually to provide poor workmanship and damages to my property and only promise to correct the issues but doesn’t just to keep getting money for work not done correctly the first time.
Hatteras Pools has damaged or poorly installed: my concrete driveway in four sections at about 800 square feet which cannot be repaired and must be replaced which was estimated at $7 square foot causing at least $5600 damage. They installed crooked steps, installed uneven retaining wall sides, failed to put enough gravel between the retaining wall blocks, failed to glue all the retaining wall top caps, left excess grout on several places smeared on top of the travertine, set the pool in the excavation uneven, installed the concrete pool deck incorrectly causing one section to drain water into the pool instead of the water running towards the drain in one section, once concrete section of the concrete pool deck holds water and doesn’t drain properly when it rains, there is concrete splatter on the side of the house from pouring concrete and was never removed, the drainage solution installed holds water and doesn’t drain properly, and they left two piles of dirt in visible view in back of my property that wasn’t smoothed out or hauled away, there is gelcoat cracks in the coating of the pool already, they used my personal water to finish filling up the pool for up to 3 foot of water and I was never reimbursed, they damaged the insulation under backflow cover to turnoff the irrigation when they broke it, the pool pump will not stay because the circuit breaker keeps tripping, and the Final Electrical inspection was never called in even though it was part of the initial $25,000 deposit paid. And none of these items has been resolved.
Hatteras Pools workers cleaned their construction tools in my pool, they had dirt in the pool, gravel, trash and debris turning the water brownish green and they didn’t even run power to the pool pump for about 2 months, causing me to constantly remove accessible trash and debris out the pool personally and then end up having to pay $700 for a pool cleaning. Hatteras Pool didn’t reimburse me because they said they do not clean pools because they are not in the pool cleaning business.
There was no communication from Hatteras between 12/6/21—2/22/22 until I paid an overdue 90-day balance they had tied to my address with Mecklenburg County Code Enforcement. I paid their $400.06 on 2/21/22 and not even reimbursed for their unpaid collection bill. When they found out on 2/22/22 I paid their bill, Hatteras reached out after near 3 months away, but still hasn’t resolve the many issues.
