St. John Pools

Our initial design meetings went quite well, our sales rep was able to draw the pool we wanted quickly, and was very responsive when we wanted a number of changes over time. When we were ready to sign the contract in the first week of February 2021, we were told that it would take longer than normal due to the pandemic, which we understood. The estimate was that we would start sometime in the spring, but no later than early summer, and certainly we would be complete by August 2021 in time for our daughter's birthday in September. That, of course didn't happen. Here we are in April of 2022, more than 15 months later and the pool is still not finished! I will concede that we have had water in the pool and the heater and equipment hooked up since November of 2021, so we have been able to swim. But once they got the final payment (which was due prior to completion, which should have been a red flag…) they lost interest in the project. We have effectively not seen any work from them for almost 6 months. We are still waiting on some work on the tile and deck, the auto-fill doesn't work requiring manual filling from the hose twice a week, there is a problem with the Venturi skimmer so leaves don't properly empty causing additional manual cleaning, and the main pump shuts off mysteriously about once a week with no error or notification from the monitoring system. We are also still waiting on the final electrical and pool inspection from the city. All of which are repeatedly promised, but never happen since they have requirements to complete first and haven’t done them. About every few weeks I contact them again, and get more promises that they will be right out to take care of things...nothing happens...then repeat. These are the main items remaining to be done as of April 2022 - Auto-fill not working - Main pump shuts down regularly with no error or warnings from the controller - Venturi Skimmer not working correctly - Back door alarm not installed - Concrete spray on our screen porch, AC external units, house brick, Spa wall, waterfall, and pool cap tile. - Inspection for pool structure and pool final for city Despite all the work delays and some remaining mechanical issues, we had been generally happy with the quality of the work that was actually completed. Our issues are mostly with the follow-up and lack of service once they got their final check in October 2021. The primary cosmetic issue is that there is concrete spatter (see images) all over our house, the back screen, the pool tile and coping, and our two AC external units. We have cleaned up some of this ourselves, but a lot remains. The most obvious are the spots all over the pool tiles. Favorite quote from our construction manager: "In your mind you may feel we are running behind schedule, but in my mind we are actually right on schedule."

As a first time pool builder, I did my research and due diligence prior to making a decision of which company to work with. My designer Cole made this decision easy. He was kind and professional from our very first conversation, handled my many questions with ease and calls regularly to make sure am always in the loop or to check in and see if I need anything or have any questions. The project manager who was in charge of building the pool and it’s crew, Josh, is another employee for the win! Together Cole and Josh are quite the duo! They are fun and ensure everyone detail is taken care of. They always respond quickly, and they also did an outstanding job working with my neighbors. The started on time and carried every part of the project in a timely manner. No delays. Great communication and follow through. I also appreciated that many things that are considered upgrades with other companies are standard with St Johns. I am so thankful I chose St John Pools and was paired with the best team!

John sat down with us and designed the pool we wanted within an hour. They started on time and the project was completed in the time frame they told me it would be. Sean was very responsive when we had any questions and communicated when the next step was going to be completed. The pool turned out absolutely beautiful and was beyond what we were expecting. I would recommend them to anyone for any project.

St johns is great pool company in the greater Pearland area of Texas and help design and build pools for all

We were very patient and waiting for our pool to be complete. It took longer than expected several delays, and this was before Snowvid-21! We have not been able to enjoy our pool because they still haven’t completed it, we continue to find many mistakes, one solution was to put flex shield glue on a leak, another one they put blue glue for a bypass because we have no heat for our Jacuzzi. Looks horrible! Very disappointed in their lack of completing and fixing leaks and pipes completely and professionally, completely subpar for the amount of money we paid. Once they have their final payment, fixing anything does not appear to be their priority, and when they do come, they have merely glued leaks, rather than replace pipes! Buyer beware.

We've waited to buy a pool for quite some time. It's always been a goal of ours. When we moved back to Houston, St John's Pools (Justin) was recommended by a few sources. Justin did a great job taking our requirements and wants into account and seeing the job through. Now, every morning after we wake up, we can enjoy the sights and sounds of the water. If we need a break throughout the day, the pool is always ready for us. I grew up lifeguarding and taking care of pools through college. The pools today, paired with constantly updated technology, makes owning a pool easier than maintaining a small yard. They are very cost-effective as well. I highly recommend researching with St. John's Pools and when you're ready, you won't be disappointed.

St John’s provided tremendous customer service from design phase to start-up of the pool. They are always available for questions or clarifications. St. John pricing was competitive and they were fair with pricing of any additions during construction. St. John’s is a honest, fair, hard working company and I would recommend them to anyone.

We’re so happy with our pool, spa, patio, and fire pit designed and built by St. John Pools. Justin and Sean were great to work with. And Keith is now providing great pool service. We shopped around and are so glad we picked St. John Pools.

St. John Pools took our dream and turned it into a reality. In fact, they actually exceeded what we thought was our dream. They were easy to deal with and we could not be happier with our pool and outdoor patio. After the project, they have been great with follow up and helping me learn about my new pool.

Excellent covered patio addition to my home. Great crew, kept everything organized and jobs completed on time as outlined. Would recommend these guys to anybody !!!