Bettertex Textiles and Interior Workshop

I brought a 1970s Don Pettit for Knoll chair to Better Tex for full reupholstery and wood refinishing. What I expected was careful restoration of a vintage design piece; what I received was a drawn-out, careless job that ultimately caused more harm than repair. The project took nearly four months to complete, which was already significantly longer than initially communicated. While delays can be understandable with restoration work, the final result did not justify the wait. The workmanship was sloppy, inconsistent, and unprofessional. The wood refinishing in particular was poorly executed, with visible damage and a lack of care in preserving the integrity of the original frame. The upholstery work also suffered in the process—an otherwise intact existing condition was compromised, leaving me with new issues that did not exist when the chair was dropped off. Most concerning, even internal communication from their own team raised doubts about the work. I was told by a showroom assistant that their wood shop had advised them to “never send a job like this to them again,” which reflects poorly on their internal quality control and coordination. I paid over $1,000 for this restoration expecting skilled craftsmanship appropriate for a vintage Knoll piece. Instead, I was returned a damaged chair, degraded original materials, and a new set of problems that now require additional repair elsewhere. Based on this experience, I would not recommend Better Tex for upholstery or refinishing work, particularly on vintage or high-value furniture.