Window Works

Extremely Poor Service and Quality Control Over the past 6 months, we have installed two awnings from this company (the same owning and manufacturing company), and unfortunately, our experience has been consistently disappointing. 1. Poor Customer Service and Communication From the beginning, the company’s customer service has been unresponsive and unreliable. During the first order, after the representative came to take all the measurements and help select the material, he forgot which material was chosen when the order was placed. The installation of the first awning was delayed by several weeks with little to no proactive communication. 2. Inconsistent Installation and Poor Workmanship When it came time to install the second awning, the salesperson explained clearly how it would be installed to match the first one. However, the installation crew did not follow the same method, resulting in a visible gap between the two awnings, through which sun light now enters. Additionally, the two awnings are not level, giving an uneven and unprofessional appearance. 3. Manufacturing Defect and Lack of Accountability One of the awnings was installed with the wrong screw, causing it to shift out of position and become badly deformed. The company later admitted that the factory used the wrong screw, but despite acknowledging their mistake, they have been unable to repair it for over eight weeks. Every two weeks, I receive another excuse for why they cannot come to fix their own error. When they finally came, they still did not bring the correct screw, even though I had sent photos and detailed information about the problem in advance. 4. Unresolved Damage Due to the faulty screw, the awning frame is now damaged. This is unacceptable given that the damage was a direct result of their own manufacturing error. Conclusion Based on this repeated pattern of poor customer service, lack of organization, manufacturing errors, and failure to take responsibility, I cannot recommend this company to anyone. They clearly lack sufficient staff, proper coordination, and quality control both in their sales and installation processes.

As an interior design professional, I always turn to Window Works for custom window treatments. My discerning clients deserve the very best, which is why I choose Window Works. The Window Works team is highly professional, offering high quality craftsmanship with open communication and of course, a smile.

The Window Works team is a pleasure to work with. It takes a village to get high-end, detailed design projects across the finish line, and we feel lucky to have Window Works as part our team, getting it done. Professional installers, a straightforward sales team, and responsive admin round out the great group.

I just had a new awning installed by Windows work. I was so impressed with their service. Rich, salesperson was excellent and he really knows he stuff. He provided me with various options and it was up to me to pick the one that met my needs. The two man that installed it were very professional. This is not a five star company but 10 stars. Great products and most of all great service. I highly would recommend them. I am very happy that I found Windows Works.

LuAnn and the team at Window Works in Livingston are a model for small businesses. They are an exceptionally experienced team who value relationships and doing the often difficult work of "pleasing the client". LuAnn has personally assisted me and my mother with projects and she is an absolute professional. She seems to have infinite knowledge of the colors, manufacturing specifics and techniques required to achieve just what you want. I put her through the ringer recently finding the "whitest" of white solar shades and she was completely accommodating. She understood and reinforced that if I was not happy she would continue sourcing until she found something meeting my needs. And, of course, she does all of this while being pleasant and telling funny stories. I am a proud client of Window Works and also love that LuAnn recently launched her podcast "A Well Designed Business". She is a serious player in the interior design world and we are lucky to have her right here in northern New Jersey!

From the first meeting with Kimberly to the install by Bill...these guys are terrific! Kimberly guided us to the best product that met our needs and they even rushed the order to get our window treatments installed before the holidays. Will definitely use this team again.

I worked with LuAnn at Window Works for drapes and wallpaper in my new home. The whole Window Works team was wonderful. They are extremely professional and provide great customer service. My projects came out beautiful and I am already working with them again.

Wonderful and friendly service. Top quality work. They make it really easy for the customer. They also have good design suggestions. I recommend them highly.

We LOVE our new awning at Home Again Design! The staff at Window Works was professional and prompt throughout the entire process. The end product exceeds our expectations!!

Professionals from start to finish Window Works handled the details for me which saved plenty of time and dollars. My clients appreciate the level of service they get.

I have been working with Window Works for many years with the greatest results. LuAnn and her team have been professional, thorough and most pleasant. My clients enjoy the ease and seamlessness of the process right up to the installation. As a designer, I truly appreciate their knowledge and their ability to brainstorm any obstacle. I love having them as part of my team!

I highly recommend using Window Works for your window treatments on your next design project. Highly professional company lead by LuAnn Nigara and her husband. LuAnn has also created a wonderful podcast on iTunes for design professionals called ,"A Well Designed Business", where professionals from the interior design industry discuss how they run their business , how to get published, and many other useful topics to empower other interior designers. I was fortunate to be invited onto her show and share my design secrets on how social media has helped me to transition from New Jersey to Atlanta.