Decorview

Decorview is currently in default of completing our project in a professional and competent manner. Our experience has been completely unacceptable. They sent an incompetent subcontractor to install a single plantation shutter, and the result was extensive damage. The installer destroyed the wall around the window—tearing up the wallboard and leaving cracks all around the shutter frame. To top it off, the shutter itself was installed improperly, with a large, obvious gap where the frame pieces meet. It’s clear there was no attention to detail or basic craftsmanship.The finished result looks worse than before any work was done. What’s even more frustrating is Decorview’s response. When we contacted them, they refused to take responsibility and instead tried to shift the blame onto the subcontractor—despite the fact that Decorview hired them. Since then, they have failed to return calls and have taken no action to address or repair the damage. This level of poor workmanship, lack of accountability, and complete disregard for the customer is unacceptable. I strongly caution anyone considering doing business with Decorview.

Customer service is terrible. I received notification that my blinds were in and the installer would contact me. I waited a month no contact. When I started writing complaining someone contacted me that same day. The blinds were installed some pieces were missing. I was told it’ll take 10 to 15 days for the part to come in and they’d contact me. One set of blinds were the wrong size. I contacted customer service and was told give them 48 hrs to receive the paperwork from the installer. Needless to say it’s been a week I haven’t heard from anyone. Worst customer service

Absolutely horrible customer service when you need repair. They talk a big game when it comes to Hunter Douglas on lifetime warranty, although do not standby when repairs needed. Would not recommend this company to anyone. I have hardly ever given a bad review to anyone, but these guys deserve it.

We purchased hunter douglas shutters after install one of our shutters do not function. We have contacted the company and would like to speak with someone in corporate not customer service as they are no help. After paying over 18,000 for shutters we cant get any resolution for the one shutter that is only moving half way.

I made an order a long time ago and the blinds treatment were incorrect, and the measurements as well. The salesperson didn’t ask me how I want the top of the roller so she order without cassette and it looked so unfinished and all the light come in even though I requested blackout it has gaps all around it. See pictures attached. I have been trying to reach a supervisor of customer service several times, but they haven’t call me back as well. I tried to reach to supervisor more than 6 times and she didn’t get back to me. Very bad customer service!!!!

Everything went great start to finish. Wasn't sure what I wanted but my designer helped me figure it out pretty quickly. A true pro. Installer was efficient and respectful of my home. Plan to use them again when we finish our lower level.

Easy to work with, a quick study for what shades worked best for our new carriage house apartment. Also, the installation was done in a flash!

We love our new window treatments. They are beautiful and very well made. The service level was fantastic. We highly recommend Decorview and the services they provide.

Moved into a new house and needed all new window treatments. So glad I decided to work with Decorview because many of my windows ended up being non standard. My designer was very patient with me and helped me find a combo of shades that worked with all the different sizes. And the installer she worked with was very thorough and left no trace. Highly recommend.

We are having terrible customer service from this company. We had our new blinds installed 1 year ago. That process went very well. Recently the cord broke on the vertical blinds for our sliding door. Should be a simple fix. Tried calling their customer service number, it’s atrocious. They give you an option to leave your number so they can keep you in the queue and call you back but after 3 attempts they never did. After 3 attempts over a week with no return phone call, I decided to outlast them and stay on hold. That lasted over an hour. I finally reached a rep who told me to take down the blinds and send them in. Really? These blinds are 7 feet high and 10 feet long. When I insisted that they have someone take them down and bring them in they reluctantly agreed and charged me $150.00. After 30 days and no return calls to schedule an appointment by an installer, I started calling again. And yes, another hour to reach an agent. I waited another week and still no call from an installer. My 3rd attempt was the same, an hour on hold and 3 days later still no call from an installer. It has now been over 4 weeks and I still don’t have an appointment to pick up the blinds. I can’t even begin to guess when they will call, let alone pick up the blinds, get them fixed, and return to install them. I did get an automated “no reply” email today apologizing for the delay and blaming Covid and supply chain issues. Oh please!! This is a company that doesn’t care about customer service. I will never use them again and don’t know if I will ever have my very expensive blinds functional. If you don’t believe me, try calling their customer service number for a repair. Before you do, settle in to a comfortable chair

Absolutely the perfect product for the correct application. The install was far beyond my expectations. The entire process was with people that were kind and professional.

Julie was good at keeping in touch and sending me the information that I needed. When I contacted her she was good at getting back with me.