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carol23_gw

Black and Decker Cordless Electric Mower problems

19 years ago

I first owned Black and Decker's CM500 model which worked fairly well but the battery wouldn't stay charged long enough to mow both the front and back lawns. I had a new battery installed but still found it lacking.

When the opportunity to purchase a new Black and Decker came up in 2002/ 03, I decided to trade in my gas mower on the CMM1000 model. It is a larger mower than the old cordless electric and quite a bit more expensive. A local environmental organization was sponsoring this event which gave a small rebate ( grant money) to those participating.

In May 2005, I began having trouble starting the mower. There's an orange plastic piece that is inserted before the lever can be lifted to turn it on.

The closest Black and Decker service location closed up a few years ago. I searched the Black and Decker site and discovered there is nothing local. All authorized service is more than a half hour drive, close to 45 minutes in this major metropolitan area.

I drove to the closest location and asked about their fixing the mower. They wanted $ 42 for a " tune up" which I told them was ridiculous since there was no tune up needed, just the starting problem needed addressing. After a week or so I picked up the mower which was not fixed, but the plastic insert was partially protruding and the mower was able to run, but not properly. I paid $ 42 for this!

They told me it would work, but if I needed a new cable, then take it to another authorized service location. I had the address given me.

A few weeks later as I began mowing the lawn, a small fire and puff of smoke erupted. The fire went out, thankfully, but the mower was now out of service.

I drove it down Interstate 95 for 45 minutes and dropped it off on June 22, 2005 where it sat until Sept 24, 2005, a total of three months. I was charged $ 200 for the repair.

Just a few weeks ago the mower again would not start.

I discovered there was a recall on this model and wondered about my mower and if the $ 200 was a recall problem.

The mower was in for 2 weeks and when I picked it up, I was not charged. Thinking all was well, I brought the mower home, unloaded it myself from my SUV, no easy job as it must weigh about 70 lbs.

The first time I ran it, it sounded much the same when it was beginning to break down in the past. As I finished mowing and released the bar, the mower failed to shut off.

I had to fiddle with the starting lever in order to stop the mower!

Next I tried e-mailing Black and Decker through their site.

I wrote a lengthy letter and photographed , then uploaded all the receipts from the many service invoices. Using Firefox browser, I was unable to complete one of the necessary " category" boxes , so sending the e-mail was not possible. Next I thought, ok, I'll use Internet Explorer.

Yeah = the category box dropped down and I completed that portion. Next I tried typing my telephone number in the alotted space, but no matter how many times I attempted, the number was not accepted! I followed exactly their format!

After spending about an hour or more of time, I drove to the library, copied all the receipts and printed my letter, then sent it certified to Black and Decker.

Let's see what sort of reply I receive!

I had also phoned their customer service which suggested I take the mower back to the same repair shop! Would they like to come to my house, lift the mower in the car and take it away? How many times is acceptable?

I wrote that the mower should be squeezing lemon juice on the lawn!

What would you do that I haven't done ? ( besides throw the machine off a cliff)

Carol

Comments (11)

  • 19 years ago
    last modified: 11 years ago

    Look at the bright side. You bought into an electric, saved the world and got back a small rebate from the environmental group.

    OK..back to the real world....

    Cut your losses, don't have a heart attack over this. Life is short, buy a real mower...maybe get a used 2 cycle Lawn-Boy. lol

  • 19 years ago
    last modified: 11 years ago

    Give it a last choice of cigarette, place it against the wall and.. ooops forgot, not being politically correct. Seriously IMHO, the electrics are not worth spending a lot of time or money on.

  • 19 years ago
    last modified: 11 years ago

    After spending more than $600 between the cost of the mower and the repair, I'm posting here so others can read about the potential trouble.

    I feel Black and Decker owes me an explanation for the breakdown of the mower and for the service people they recommend.

    For many years I had an electric mower which worked well. However that had a cord to it.

    Canguy , what is your experience with electric mowers?

  • 19 years ago
    last modified: 11 years ago

    At one time I repaired B&D, Sunbeam, and GE electrics. Almost all except B&D have disappeared and the latter are too inexpensive for repairs to be cost effective. They are also hard to repair properly.

  • 19 years ago
    last modified: 11 years ago

    Thanks for that piece of knowledge. I guess it's why the repair shop kept mine for 3 months last year and didn't properly fix it this year. They don't want to handle them!

    If B& D cannot fix it properly, they should give me a refund.

    I've visited some Consumers' complaint sites, too.

    Years ago I had a very reliable corded electric B & D which never needed more than a blade sharpening. It was not new when it was given to me by an elderly neighbor. Too bad the new ones are not built for endurance.

    Since gas powered mowers pollute at a higher rate than automobiles, I felt I was doing something to cut down on that.

  • 19 years ago
    last modified: 11 years ago

    Years ago B&D built twin blade mowers. Some had bearings in the motor and blade spindles. These ones were easy to service and lasted a long time with a little maintenance.

  • 19 years ago
    last modified: 11 years ago

    A couple of thoughts about your electric lawn mower. First off, an electric mower is really not a low polluting way to cut the grass unless you are getting electricity from a wind turbine or solar cells. And those sources have financial and environmental costs. Chances are that some if not all of the electricity you are putting in the mower comes from coal fired generators which produce notoriously high amounts of pollution. Secondly, the process of converting coal (or some other energy source) to electricity which is then transported over sometimes great distances to be converted to 12vdc entails energy losses throughout that process. Finally, electric mowers are notoriously underpowered and those that use batteries may not have enough reserve to do the job all at one time.

    A gas powered mower is in my experience a far more flexible and reliable way to cut grass.

  • 19 years ago
    last modified: 11 years ago

    Buy a goat, that way when it breaks down you can just eat it!

  • 19 years ago
    last modified: 11 years ago

    Sorry, my zoning won't permit a goat.

    The power plants have controls on their emissions, while the lawn mowers don't so it should be a cleaner use of energy.
    I'm going to borrow a friend's watt meter to check how much energy is used. I think we need something scientific rather than conjecture.

  • 19 years ago
    last modified: 11 years ago

    "The power plants have controls on their emissions, while the lawn mowers don't so it should be a cleaner use of energy."

    To an extent power plants control emissions, but they are terribly dirty and inefficnent ways of converting energy from one form to another and transporting it. Think about the entire process of burning coal to boil water to spin a turbine to drive a generator and the zillions of miles of lines and power stations to get that energy to your wall plug.
    "I'm going to borrow a friend's watt meter to check how much energy is used. I think we need something scientific rather than conjecture."

    Don't forget to measure the energy put into the transformer and the battery in addition to that consumed by the motor. And don't forget to measure all the upstream costs as well.

    It is indeed possible to come up with a scenario where electric powered mowers appear to be clean and green and efficient if you ignore the costs, pollution and energy losses incurred in the transformation of the energy stored in coal to eletricity at the plug.

  • 15 years ago
    last modified: 11 years ago

    Carol,

    I would suggest not buying a mower of this type and try to search for an old corded Black & Decker from way back when... they are scattered here and there, but you should be able to come across one.

    My hot sheet for you:
    8010 / 8008 - 18" Deluxe Single Blade Electric Mower
    8018 - 18" Deluxe Flip-Over Handle Electric Mower
    U273 / 8020 / 8021 - 18" Deluxe Dual-Blade Electric Mower
    U274 / 8040 - 22" Deluxe Dual-Blade Electric Mower
    8035 - 19" Dual-Blade Rear Bagger Electric Mower

    ~Ben

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