All too often we get caught up with the negatives. We've all had bad experiences with companies in our hobby. I wanted to share a positive. I've been using Bartlett Instruments' greenhouse controller since I put up the greenhouse. It is a solid product. The owners have demonstrated customer service like no other. They have always been available for help over the phone for any assitance I've needed...even when tying other mfg products into their system. So if anyone is ever in the market for a controller, I highly reccommend them. Jay