I ordered 48" viking rangetop 30" double Oven and 48" refrigerator all Viking. I went back down to the store as they were not returning my calls to see when they would be in. I noticed that the oven and rangetop had different knobs black on oven and SS on rangetop. When I asked about it they said for them to match I would have to order and pay an addtl $189. That didn't seem right so I called the distributor for Viking who spoke with the manufacturer and was told it would be a min of 3 mo to receive and they would only discount it. This is making me nervous doing business with Viking. This is a small problem costing me $189. how will they be if I have a larger problem. My first impression is they are not very accomdating to the customer. Who wouldn't want the knobs to match? I would cancel but was told I would have to wait another 5 weeks to get appliances. I have none right now and hate to wait another 5 weeks. My only other option is to go out of town to another app store and see if they have faster delivery. I will not receive the appiances until next Tues so do not know how they will work yet but this on principle alone worries me.

Geesh, bad bad bad. How can you spend that kind of money, and then the store turns around and tries to squeeze $189 from you. I could not imagine how much those items cost you. I would cancel, just out of principal alone, and I would take my business to another store. For me, I would be more pissed at the store versus Viking. The sales you gave that store are significant. And the store did not return your calls. CANCEL...they do not deserve.

i just got my viking. I wanted the black knobs & the store threw them in on the deal. Don't blame Viking, blame the store that you bought them from. When I buy something, that costs that much, I go to a store I can count on to stand behind me and help me. I think you just went to the wrong store. The store even thru in the kick panel for me. that was about $200.

Hi
Had a 30" AG and loved it. For reno, purchased 36" 6 burner AG and love that, too. (We sold the 30" to a contractor).
My friends bought the 30" and are not happy. They had one burner ignitor issue, which was quickly fixed, but have not recovered :)

Don't know if my experience is relevant since my 30-inch dual fuel is about 10 years old now, but we love it. We've never had even the slightest problem with it. Same with the matching hood.