Anyone?

Last year, we bought the EW23BC71IS fridge along with the EI24RD65HS drawer fridge and put the 2 into service in late June. The drawer fridge has been okay but the fridge has been awful:
- in September, the ice maker died
- in October, E'lux sent a technician to rebuild the ice maker and make a few modifications
- in sliding the fridge out and back in, the technician damaged our oak floor - both E'lux and the repair company refuse to do anything about it
- in December, the center gasket developed tears at the top and bottom
- in January, a different technician replaced them and advised us to buy a warranty as he had seen a lot of these fridges
- in February, the newly-rebuilt ice-maker died again. E'lux hasn't yet scheduled the repair
- we are now almost out of the warranty period

From the appliance salespeople I've talked to they say to stay away from Electrolux appliances, too many problems. One salesman said he sold 9 Electrolux dishwashers and they all came back from problems.

My appliance person also told me to stay away from Elux appliances, but then recommended the KA ovens. Go figure. I still plan on getting the Elux 30" non-Icon wall ovens though.

I wasn't going to answer, since I don't have the models you're asking about, but just to give you more idea of Electrolux experience, in general...We have Electrolux Icon all fridges (2), one all-freezer, and their hood vent. 3 yrs with all 4 and perfectly happy with them. The freezer came dented (in delivery, I think), but Electrolux replaced it within days. It's the only time I had to deal with their customer service.

I was in search of a new oven a few months back...One salesperson told me he found Electrolux to be very responsive to any customer issues and was very impressed. Another told me that he was concerned about the problems they'd had with their ovens in 2009 and wasn't sure he was going to take their word that all was fixed for 2010, so was reserving judgment. Both had reasonable views, but it's often hard to know what drives a salesperson's opinion.

We got the EI23BC51, I think it was, a couple of months ago. Counter depth French door with no ice or water on the door. We haven't had any problems with it. I was worried because some people said it had difficulty holding its temperature, but we've had a fridge thermometer sitting on the shelf since day one and it's always been right where it should be, and right where the fridge's built-in thermostat said it was.

We avoided external ice/water partly because we don't like them, and partly because regardless of brand that always seems to be the first thing that goes on the fritz in a refrigerator. In fact, we didn't even hook up the icemaker in the freezer because we didn't feel like we needed it (and we haven't--we have no problem making a new tray of ice every few days, that way it's fresh).

So right there we avoided probably 80% of what people who complain about their E-lux fridges are complaining about, so maybe we're not representative, but we haven't had any problems and the salesman told us--as between the E-lux he was selling us and the KA 72" that he also had for sale and we were also considering--that if there ever WERE a problem, he would rather be dealing with Electrolux. (Apparently if you have a problem under warranty, this appliance store deals with E-lux for you, and he said they were easier to deal with than KA.) Hearing that from a salesman who had both fridges for sale--i.e., he was going to make money off me no matter which one I bought--was very reassuring.

Thank you all for sharing your experience and comments on this. I was not even considering the Electrolux until recently at the Home Show and my wife and daughter love the look and also the current rebate that they have from now till April. All along, we have been researching on Kitchenaid and Bosch. I know every manufacturer have their strength and weakness on certain appliances but we really like to have a consistent look and feel if possible. Not to mention the fact that I could get a better discount if sticking with one brand. Anyone other thoughts! Again, thanks to all for sharing thus far!

Tockty,
You are correct that every manufacturer has their strengths and weaknesses. And of course, many people do like the consistent look of the same brand. You also mentioned the better discount you get if you stick with the same brand.
I would caution you to be careful and think ahead.
You might get a better discount up front, however, since there are known repair prone appliances in each of the brands your looking at, you'll end up spending much more on repairs later on.
One suggestion is to match the appliances that sit next to each other and go with a similar match of another brand in another area.
Or, in my case, I'm going with the Electrolux 30" double ovens which seems to have the least number of complaints of any brand. Next to it is my refrigerator. I'm going with a KitchenAid refrigerator which looks good next to the ovens. The SS matches. My dw is Kenmore Elite in a different part of my kitchen.
I'm also getting the extended warranties on the refrigerator and double ovens as they are expensive to repair.

As far as that particular fridge goes, Electrolux had a bad batch about a year or so ago with the in door dispensers (on both the counter depth and full depth models). The ones we had in our showroom were apparently part of that batch and were recalled from the floor. I'd say that happened about a month and a half ago. I believe the new models have fixed the issue.
As for through-door dispensers, I would never buy one after working in an appliance store. No matter what model/brand (unless you're looking at a $15000 Sub-Zero) 9/10 times if anything goes wrong it is the dispenser. Oft times you will find the dispenser is only covered under the manufacturer's warranty and the extended warranties will not even cover it because they are so problematic.
If you absolutely need a dispenser, I would recommend something with ice in the freezer and a water dispenser inside (Samsung, KA, JennAir make a couple, not sure who else offhand). Or just ice in the freezer. I have a Samsung RF266AFRS (Canadian model, not sure if corresponding US model is the same) and it works great. I don't even use the internal water dispenser as we have a seperate water cooler.
And lastly as far as Electrolux appliances go, I have the slide-in induction range and so far I love it. I cannot speak for the DF model. And the rest of my appliances are all different brands so I can't compare to the rest :)

We are considering the #EI28BS51IS Electrolux fridge, no ice or water on door.
Does anyone have experience with this model ? Seems like the problem ones have dispensers on the door.

@Friz: Let us know your experiences with this model if you decide to buy it.

I would be interested in opinions with this model as well.

Would you provide a link to the rebates you are talking about?

The rebates offered back in February won't be available anymore. Electrolux rebates/offers can be found on their web site under "Support" -> "Limited Time Offers".

Here is a link that might be useful: Electrolux Limited Time Offers for the U.S.