Escalate your complaints to management and up
tell them you'll be posting online and talking to BBB

And if you do buy from Sears:

1> Don't use them for free storage because the forklift guy will trash it every time he has to move it to reach something else.

2> Even when installation is months away, unpack appliances on delivery and inspect for damage. If no obvious damage and especially if there are ranges or major appliances with electronic controls involved, power them up to see if they even work. You don't have to bake a turkey, just see if it starts to do what it is supposed to do.

It's a whole new world out there and not a very pleasant one.

I'm sorry to read about your bad experience. A friend had a similar experience with Sears when buying a new refrigerator. It malfunctioned. They tried 4-5 times to fix it, but couldn't. Then they finally replaced it.

I bought a Bosch gas range from them about a year ago. It was delivered with a faulty gas valve that caused a leak in the oven. It took us a while to diagnose it, and when we told them about it, they arranged to replace the defective part without delay.

Another friend, a plumber with a pick up truck got delivery on a Sears appliance that didn't work. When they gave him the stall routine, he told them if they didn't respond promptly to his complaint, he would personally bring the malfunctioning appliance to the store in his pick up truck and leave it there at the front door. They responded right away.

Question, what brand of range did you buy? Sears' is just a retailer-they sell many brands

What you have can be boiled down to this:

You bought a fridge and a range.
The fridge has worked fine for a year.
When installed, the range did not work.
They diagnosed the problem in a reasonable amount of time.
They ordered the part, and it is backordered.
Now they cannot tell you an exact arrival date for a part.

While I too would be upset, I would not entitle this 'Don't buy from Sears'.

When we bought my wife's car, it developed a major problem within 2 days of purchase. We returned it to the dealer,and had to wait almost a week to get it repaired (unusual problem and seldom used part). But I did not rail against the dealer. They did not make the car, just like Sears did not make the appliance.

When you look at it un-emotionally, the dates involved really do not matter. What you have is a DOA appliance and a part problem.

Good luck.

Thanks for your input-
olchick, I did write to the BBB, but I know that will take time to process. I doubt it'll do any good, but it made me feel better.
laat2- I couod shppt myself for buying the thing so early, and then it sitting there for so long, but I guess that was one of the hazards of this DIY kitchen. It took a LONG TIME. I could not hook it up to test it because it was not a plug in, but set up for direct wiring.

cpovey- if it were just a matter of having to wait for a backordered part, I'd understand. But mine was ordered on the 1st, was supposed to be delivered within a week, and the "backorder" did not occur until the 13th. Also, they blamed it on Bosch (manufacturer backorder) rather than trying to come up with a part SOMEWHERE.

So as of now, I completely give up on Sears, and will never buy from them again if I can help it, but at least I have a happy ending.

I literally made 8-10 calls to them, was on hold probably an hour (broken up in lots of 5-10 minute segments) and got hung up on during transfers 3 times, AND was given an inaccurate 877 number to call for "corporate complaints". Nobody I spoke to would take responsibility or try to go the extra step to resolve this, and none of the "low level" phone crew would transfer me "upwards" without a long explanation of why I was calling. I can truly say that I have NEVER had such bad customer service, repeatedly, from one company. I was told over an over that someone would call me "when the part is in" and NOBODY could tell me if that would be a day or a month, or if it was backordered internally (Sears) or with Bosch.

Finally I got smart, and called Bosch. They were horrified that I had the range installed on Feb 29 and was still waiting to use it. I called another local authorized repair center, spoke with an amazingly competent and understanding woman. She located the broken part in a town about an hour from here, and it'll be delivered monday and installed next week. She was apologetic that they could not get it today!!!!!

Sears may be calling be back now that I lit so many fires under so many asses, and I'm just not going to speak to them. If they deliver the part to me "some day", I'll tell them they can send someone out to pick it up. I'm no longer initiating any contact with them, and I just feel so much more relaxed now that I know that I have SOMEBODY taking care of this, quickly and competently.

I had the same thing happen we bought the new LG Tromm.The one stand is damaged.