Bosch Dishwasher Cutlery Tray Binds

15 years ago

We recently replaced a 10 year old GE Profile Dishwasher that never had a problem and still worked well with a Bosch Integra 800 Plus SHX68E15UC Dishwasher that has a cutlery dray (drawer) at the top. We bought the "top of the line" Bosch hoping for quality and reliability and a hassle free dishwasher.

While the new dishwasher looks wonderful in the kitchen and runs nice and quiet, the cutlery tray is a problem. When you pull it all the way out to load cutlery, the tray binds during closing. You have to very carefully line up the tray by wiggling it left and right slightly and gently to align the tray onto the rails so they follow the rollers. If the alignment isn't absolutely perfect, the tray binds and you have to pull it out a bit and start the wiggling process again.

I called Bosch and asked if there were reported problems similar to ours and was told no. I requested they send a pair of rails so I could swap them to see if that fixed the problem so I didn't have to take off work for a service call. They sent rollers instead of rails which I installed and the same binding occurs. I swapped sides with the rails to see if the binding changed, and it didn't.

I found a "preferred" service company on Bosch's web site and they came out to check the dishwasher. The service tech seemed extremely knowledgable but said he had never seen this model before since it was very new. He checked the interior panels to make sure they were perfectly aligned and showed no creases or dimples and said the dishwasher didn't appear to have been damaged and out or square. He agreed the tray was binding beyond what anyone would ever expect.

He said he would check with Bosch tech support and get back with their recommendations on how to fix the sticking tray. He did call back after talking to what he considered one of their top tech support people that has access to the design engineers and said the sticking tray is a known situation and there is no fix for the problem so it can't be repaired by replacing the rails or rollers.

I'm posting here to see if anyone else has this model Bosch and experienced the same sticking cutlery tray problem and possibly figured out a fix.

It seems that a $1,800 to $2,000 dishwasher would be better designed and manufactured! I sure didn't expect to have to take half days off work to meet service people to work through design problems with this dishwasher.

Sigh.....

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Comments (6)

boschboy
15 years ago
I have the same 800 series but with the visible panel. (SHE68E15UC). Yes, my cutlery tray will occasionally catch when I try and close it. I have not been bothered enough by it to seek service. When it catches I pull it out again and re-close. Not the best for a 2K dishwasher, but it cleans impeccably well and is extremely quiet. The work-around is good enough for me.
The cutlery tray is probably my favorite feature as I am guaranteed clean utensils every time. (Even if the original idea for the tray came from Miele.) :-)
monicakm_gw
15 years ago
pderby, I don't know if you can exchange for a different brand or if you'd even want to, but my KA KUDE cutlery tray glides effortlessly and the more weight it has on it, you can even do a quick pushed in and will go in by itself (same for the other two racks). The KUDE has probably been replaced by a new model by now but it was next to the top of the line.
Monica
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pderby
Original Author
15 years ago
Thanks, Monica, for the report on the Kitchen Aid

We will definitely look into switching from Bosch to Kitchen Aid next time. I doubt that we will put up with the binding tray and the finicky door latch forever but I'd like to get a few years service out of the Bosch machine. We bought it 4 months ago and started trying to understand these two problems.

Thanks for the advice.

Paul
weissman
15 years ago
Can you get Bosch to do a buy back of your DW? I know companies like Miele and Wolf will buy back appliances when customers are unhappy and the issues can't be resolved. I don't know if Bosch does that but for such an expensive machine with a design flaw, they ought to.
Leslie Forbes-Mariani
4 years ago
Yes, mine does the same. i am waiting now for parts. clips and such to fix but this might be a a biger problem of design.
HU-514120780
2 years ago
I have same problem . Tray cones out about 2/3 way snd gets stuck ! I see wearon the left front wheel . Not sure hiw my husbabd fuxes it . Wirks few tines ok ., then gets stuck sfsin ! Frustrating!