Thanks for sharing your experience. I have an Edenton tub from Ferguson on the way. Do you know if all sizes are affected by the issue? I ordered the 36 x 72 last week.

I don't have any experience with the other sizes, so I don't know if this is a general quality issue with the product, or a mishap with the size I got (30x60).

I'd say have a really close look at it before accepting delivery... You don't want to install it and then find the problems like I did.

On the plus side, Ferguson has been helpful with trying to find a replacement that works, so at least the customer service is good.

I didn't notice any mold issues with my air bath. I see a subtle curvature in the skirt of mine, but nothing that bothers me in the least. I don't have any bombs. The only problem I had was that the company does a terrible job packing the tubs and mine was damaged during transit. I heard from the delivery person that there are often problems with the way the alcove tubs are packed. I had a slight crack in the tile flange that was easily repairable and hidden by the tile. Because I wasn't using it as a shower, I had my contractor fix the crack in the tile flange before tiling, and Ferguson gave me a $500 discount (brining the tub down to about $1.3K). And after I removed the blue film there were two hairline cracks that you could barely see (obviously from the same poor packaging). I called Ferguson, and they sent someone out under warranty two days later who fixed it free of charge and you cannot even tell. Since then (i.e., since my bathroom has been finished), I haven't noticed any problems at all. I didn't have the luxury of time to wait for another tub because everything else would have had to wait. If I had had a shower application, I would've waited.

I'm always reluctant to generalize about problems because most of the time only people with problems complain (as they should), but those without problems rarely go out of their way looking to post positive reviews. But if Ferguson has had problems with the tubs, I'm sure they'll fix whatever it is and stay by it since it's their product line.

I was planning on a 72" x 36". Any further experiences with this tub?

My name is Noelle and I am with Ferguson Bath, Kitchen and Lighting Gallery's headquarters in Newport News, Virginia. We wanted to offer more information about Mirabelle and, specifically, our Edenton soaking tub that is referenced in this discussion thread. Mirabelle is a bath and kitchen brand exclusive to our Ferguson Bath, Kitchen, and Lighting Gallery showrooms, and is modeled to exacting standards by makers of fine fixtures and accessories in the U.S. and around the world. All Mirabelle bathing products, including the Edenton tub, carry a limited warranty against defects in material and workmanship for a period of five (5) years from the date of the first consumer purchase. We work closely with our customers to resolve issues quickly and ensure a positive customer experience with our products.

The Mirabelle Edenton Tub has a very modern, contemporary design with a very flat bottom, large flat horizontal/vertical surfaces, and tight radii. This type of design requires very precise, level installation to prevent water pooling in the bottom corners near the drain. It was discovered in August 2012 that variances were resulting in a number of cases where the tub was holding water. Corrective actions were taken at that time to allow more flexibility in installation. While these corrective actions eliminated most of the water retention issues, it was later found that some tubs were still holding water.

Temporary actions have been taken to further improve the drainage of the Edenton models and better accommodate most installation variations. In January 2013, modifications were made to the molds/fixtures to increase drain slope, which further addressed the issue.

All Edenton bathing models have been addressed, and every tub is water tested prior to packaging to insure proper drainage. It should be noted that the surface tension of the Acrylic surface will result in small beads of water (~1 tablespoon) remaining on the surface. This effect will reduce over time as the surface tension decreases with ongoing use.

Thank you for this opportunity to provide additional insight on the Edenton soaking tub. We look forward to serving you in a Ferguson Bath, Kitchen, and Lighting Gallery showroom in the near future.

All the best,

Noelle R.
Ferguson Bath, Kitchen and Lighting Gallery

I bought a Edenton on 2/1/13 and I am having the exact same issue with this tub as Fb1981 had. After spending my entire weekend putting the thing in I found water pooling in one corner. Really wish I would have found this post BEFORE I bought the thing.

I would highly recommended NOT buying the Edenton. In fact you would probably be much happier if you avoid Mirabelle tubs all together. You might think after Noelle's post about a "mold/fixture modification" that the issue has been resolved. But as of 2/11/13 I can guarantee you its not.

This post was edited by TacosNachos on Mon, Feb 11, 13 at 1:50

I just had a different Mirabelle tub put in (Bradenton) which fits nicely and seems well made - and far more comfortable to bathe in than the Edenton IMO. Mirabelle is a Ferguson house brand - mine's made by Clarke though it doesn't seem to be sold under their own brand name, and I'm not sure if the Edenton is made by the same company. My only real complaint with Ferguson regarding my tub selection was that every one of the five showrooms within an hour drive had the same tubs on display - all had the Bradenton, most the Edenton, and none had the Provincetown that looks nice in the brochure but didn't buy because I couldn't try it out in person. They should vary what's on display from one showroom to the next so potential customers can see them all.

Mine drains correctly and (I suppose) was installed correctly. I wouldn't limit the criticism to the tub manufacturer.

I am sooo glad I found this! I was 1 week away from buying this tub at Ferguson.

Well, back to the search!

People don't generally post rave reviews of things; they post complaints. So keep that in mind. I have no dog in the fight, but I also know that Ferguson stands by their products and had someone out in a day to fix mine (and gave me $500 off of the price because I couldn't afford to wait for a new one to be delivered). If you have issues, I'm sure they'll be resolved quickly as the poster on one of the other threads and I have experienced.

Here's a photo of the tub - I saw it last week when I went to Ferguson's - KevinMP is so right about the space in the tub.

It may measure 60x32 but it feels much bigger in side than many tubs I sat in that were 66x32.

It may be worth taking a chance - I'm still finalizing my floor plan. I also found some great freestanding tubs my Maax but they were all 66" and I'm not sure it they'll use up too much space.

My Builder has used his plumber to set my new tub mirabelle from Fergusons to my knowledge they set the tub but never used any mortar to set it in a huge mistake. I brought it to his attention and he told me they dont need it and they dont do that anymore. I had seen it on the installation paper that it was Important. I had to show the builder what he should have read. Being his supplier was selling it. There are alot of things hes not doing correctly. One must stay on their builder to make sure things get done and done correctly. Im just hoping that I dont have trouble with my tub. For 1 it needs to be reset, and if didnt read any install instructions will it drain properly? I guess we will have to revisit this site and repost the outcome.
Thanks for the info.
Frank P

We are having similar issues with our Mirabelle Edenton tub, which was purchased 1/2014 and installed 6/2014. The inner ledge of the tub is not level, despite the rest of the tub being level, and thus water collects there. The inside of the tub is not regular--there are several bulges that are noticeable to the touch, and once you have felt them, they are noticeable to the eye. I regret that we did not inspect the tub more carefully when it arrived.

Shopping for an acrylic alcove tub right now. Thank you for all the information. Our plumber suggests Aker by Maax products however, they don't seem to have a standard size tub that is a little deeper than normal. Don't want anything over 20 inches....any recommendations?

We purchased Americh (Nadia) -- however it is 22 inches high.

And who's paying the contractors for all their wasted time?

Purchased an Edenton tub in Feb. 2015 and also have a problem where the water pools. It's pooling at the upper back corner of the tub.

@speaking98 -
I am with Ferguson Bath, Kitchen & Lighting Gallery and I wanted to offer more information about Mirabelle and, specifically,
our Edenton soaking tub that is referenced in this discussion thread.
A little background, Mirabelle is a bath and kitchen brand exclusive to our Ferguson Bath,
Kitchen & Lighting Gallery showrooms, and is modeled to exacting
standards by makers of fine fixtures and accessories in the U.S. and
around the world. All Mirabelle bathing products, including the Edenton
tub, carry a limited warranty against defects in material and
workmanship for a period of five (5) years from the date of the first
consumer purchase. We work closely with our customers to resolve issues
quickly and ensure a positive customer experience with our products.

We did take temporary actions to further improve the drainage of
the Edenton models and better accommodate most installation variations.
In January 2013, modifications were made to the molds/fixtures to
increase drain slope, which further addressed the issue. All Edenton bathing models have been addressed, and every tub is
water tested prior to packaging to insure proper drainage. It should be
noted that the surface tension of the Acrylic surface will result in
small beads of water (~1 tablespoon) remaining on the surface. This
effect will reduce over time as the surface tension decreases with
ongoing use.If you are still having problems with drainage and/or pooling with your Edenton tub, please contact our customer service team - they are very quick to respond and will work with you to resolve your concern. Please contact them at: MirabelleProducts.CustomerSupport@Ferguson.com

-Whitney Porter

Sooooo i was at a ferguson showroom today and am considering the Edenton tub. Has the modifications by the manufacturer eliminated the pooling issue? Does my plumber need to put in a morter base prior to putting in this tub? Does anyone have another tub to recommend in the same price range?

Soooo, today my housekeeper spotted a good-sized crack in the Mirabelle Bradenton Collection Soaker Tub we installed in 2013. I have NEVER heard of a tub "breaking" but then I realized this is an acrylic tub. I am in the process of working with one of their warranty claims representatives. I am hoping they will resolve this to my satisfaction. I'll post again after I hear back from them on next steps and once the next steps are complete...

Not. Happy. I got a note back from the manufacturer's rep saying that it appears that something was dropped in the tub thereby causing it to crack and that's not covered under the warranty. Gee, I guess I'll have to have my son stop taking his hammer into the tub when he takes a shower. Ugh. Nothing heavier goes into that tub than a person. Unless you want to repair/replace this tub within a few years of buying it do NOT buy this product. I only hope the repair guy can fix it and that it doesn't crack again. I do not have any hopes of this being a long-term fix but to replace it would involve taking out glass doors, messing with travertine tile on the walls and floor, etc. I'll say it again. Not. Happy.

Here's an update to my Feb. 3 post:

Soooo, today I sent an email to the president of Ferguson (the company that manufactures the Mirabella tubs) and expressed my disappointment with the product and the lack of the company's efforts to make it right. About 90 minutes later, I received a call from the showroom manager at a local Ferguson's showroom and she said they are going to make it right. We are going to try repairing the hole first and see what happens but she assured me that if that didn't work they would make it right. I am MUCH happier. I appreciate companies that make things right. :)

Not surprising, and I"ve had similar issues - one Mirabelle was delivered with a dent in the side, as if Big Pappi had hit a homer into the tub! And with another model (not Mirabelle), the first tub was delivered with scratches. What one Really Must do in purchasing tubs is to open the box - right there in the street with the delivery truck driver itching to leave - and inspect it carefully. If possible, open the tub box in the warehouse or showroom inventory space and check it out - then put your name on the box, with big letters saying it's Yours. Do not accept a faulty tub on the job site, send it back immediately - before it's installed.

The Mirabelle is totally worth it - deep, ergonomic, comfortable, and beautiful. Hang in there! The company will get it right!

Hi @solobizzz .

I am glad to hear you were able to connect with the local showroom and they are assisting you with the tub issue. If you need anything further, please feel free to continue contacting the local showroom, or our Customer Service department at 800-221-3379 or you can email them at PLAC@Ferguson.com (and be sure to mention your communication with us on Houzz). Hope all is resolved soon and you are back to soaking in no time!

After having to pick up, return, three times now, the tubs, not to mention the time and energy spent on dealing with customer service, and the costs of taking care of this, I am pretty pissed off at Ferguson for allowing the tubs to be sent out to customers with zero quality control and proper packaging. They simply don't value our time or money, otherwise they would get their shit together already and figure out how to make these things so that customers don't have to return them. I am done with Ferguson.

There should be ways to help people that don't know about tubs how to check for cracks and other things.

Why didn't you select another tub? Common size tub - avoid aggravation if you can. Ferguson carries alot of tubs in various manufacturers. If you are beating your head against a wall. Say ouch that hurts and change direction.

I have had lots of problems with a Mirabelle Sitka tub. It was not installed properly—manual Said it should have been mudded, and contractor,and plumber would not listen to me. It pulled away from the wall and then they sprayed foam under it—something the manual said NOT to do. They had to pull tub out and mud it and put back in. After it was back in the switches inside the tub did not work. Had to have a Ferguson rep out. Didn’t have a proper access door to motor so, county inspector not approve (again, manual stated for guarantee and no one read the manual.). After acess door was done, I filled tub up above jets and tub pulleed away from wall. Now even using for just a small bath—just enough water to go under the jets, it pulls away from the walls, and the switches are NOT working for the 2nd time!. I would NOT buy a Mirabelle again and I am waiting to see if Ferguson’s or my contractor will do anything about this. This bathroom was started a,year ago last month!!!!

It isn't fair to blame the manufacturer when idiot plumbers and GCs don't follow their instructions. It's not the tub, it's the illiterate morons attempting installation.

Hiring idjuts is on you, it the manufacturer.

I agree about contractors but since it has now been mudded why is it still pulling away from wall???????

Any helpful hints/suggestions - my Mirabelle whirlpool & air massage tub is not working proper whirlpool part is working but air massage part not working

I purchased a mirabelle edenton shower faucet from a dealer in barbados that turns itself on a nights like a have a ghost living with me at home. Did it at 1 oclock this morning too. Is there a technical explanation to this or i should have my ghost dealt with?