So, it would have been most helpful to state that the American Range model we're interested in is the 48", w/ 6 burners & griddle... ARR-486GD

Thanks again!

Regarding service- if you have issues, you call American Range and they schedule the service call for you. They will find someone in your area that is authorized to do the repair. I think we were the first in our state (GA) to have coordinated service calls thru American without a hassle.

Thank you for your info Plumorchard.
After numerous unreturned phone calls and a couple emails to American Range hq... I called again, and this time requested to "stay on hold" until they were kind enough to share the name of service company near our zip code. As it turns out, the nearest service company A/R contracts is about 2 and a half hours from us. When I phoned the service company, they said "oh, no, we don't come out to the valley, it's way too far"... not getting a warm, fuzzy feeling that this will work out for us. Bummer!

kdmouse
do you have a service company that you have used before and liked their service? if so i have heard that AR has contacted a service co. that was previously used and worked it out with them when there was no local servicer.

Plumorchard do you remember reading that?
john
917-842-1809

johnnytugs-
No, in the 5 or so years of living in VA, we've not had a service company that we've needed to use for any appliances. I've been speaking with our nearest A/R distributor (in OH), and he's of the mindset that service can and would be handled. I just didn't get that feeling when I phoned all local appliance service companies asking questions about A/R. One of them even works on commercial A/R ranges; they said they won't work on residential A/R ranges; not quite sure why. Many of the others hadn't even heard of A/R. I don't think I'm ready to give up yet, I just figured I'd wait til after the holidays and then work on it again... We don't even have our building permit yet, so there's still time. With exception of thread 1, I think I've read all the blogs on A/R, so I've heard of some of the issues that folks have had. My husband is pretty darn mechanically handy; we just don't want any surprises or regrets on this 48" range.

kdmouse i understand. i'm very handy myself & don't trust anyone. when i had a problem they were patient enough talking me thru it. i'm a bit of a pain in the ........neck, i'm not sure if they liked that fact i didn't want the service guy @ the house but they were very helpful none the less. : ) i'm not really sure how they did it but if i remember correctly i spoke to AR early in the afternoon, went to bed and the parts where there the next morning. wifey was blown away that it was ready when she got home.
john

Johnnyt - that's great input to hear regarding your phone-in experience as well as the parts magically appearing on your doorstep the next morning. Was that "experience" within your first year of ownership? We're really curious about what happens after the first year of the limited warranty... How does A/R handle service then? Do you have any idea how much service or parts could end up running? (depending on the problem, of course).
Thanks much!

Dear kdmouse,

We are passionate about ensuring our products meet our customerÂs expectations.

A restaurant is dependent upon the commercial cooking equipment working flawlessly. Reliability issues can be the catalyst to a customer having a poor experience, which in turn could result in that respective customer not returning; hence declining repeat business.
In addition, food quality, preparation, presentation and (from our prospective, the most important aspect) the application (range, broiler, oven, etc) differentiates a 2-star restaurant from a 5-star restaurant. Our renowned commercial clients look to American Range for we offer cooking applications and services that are industry leading.

We apply the same passion to our residential product line. We also know that problems arise and that our true measure as a responsible company is how we address those issues and ensure they do not resurface. Timely and thorough warranty service is an important extension of who we are as a responsible manufacture of professional cooking products.

Standard Warranty: 1 year parts and labor

Warranty parts are available via UPS next day-air.

Service availability it typically within 24-hour (dependent upon the home-owner location and service agents availability)

To address any additional concerns please contact American Range @ 818.897.0808 and ask for our Warranty Solutions Department (ask for Robert Davies or Chris Thompson)

this was last thanksgiving haven't had a problem since. i did extend the warranty tho. it wasn't expensive if i remember correctly. i work on the water and away from home alot so i warranty everything when possible.
john

Hey Johnnyt- Wow, more great news on no more issues in the past year. I'm assuming you purchased your extended warranty through the distributor you purchased your range from. I've heard some credit card companies offer a matching warranty (not sure that's the right term)...

kdmouse unfortunately i don't remember where i picked it (extended warranty) up from. i asked wifey and she said "i don't know you handled it" i will try to dig around, i guess it would be good to know where i hid it. i have heard that also as far as some of the c/c companies doubling up on the warranty. i believe that amex adds 90 days to the warranty.
wow i just realized the "Big dawg" (AR) answered your thread.
sorry i couldn't be more help.
john

chiming in late here - we did not have established service companies in ATL when we first got our range and needed service. The first service company that came out did not solve the issues we were having (this is a loooong story and wouldn't really answer your questions for this thread so -). Anyway, I was able to find a service company in the area that was recommended by an appliance store friend (they don't sell Americans). I called American and requested this particular company be used for future service calls. They have since serviced our range. Not sure but they may now be set up for the area for service for other American Range owners. Bottom line, getting service in an area where there wasn't any originally hasn't been an issue for us. It is has been no more of a problem than calling Sears for service on things. Hope this helps.
Also, to add to John's comments - I can second the comment about AR trying hard and being very eager to please and to work with. At least if/when I do have problems I know who to call and know that the issue will be addressed. And - they know who I am and still respond to us! :) Ha Ha!!

Happy Friday folks! Thanks for all your feedback. Thank You American Range for actually taking time to respond to me on this forum. This is what I was hoping for... A company who not only stands behind their product; one who pays attention listening and learning about their customers concerns. We now have a Much better feeling about American being the right range for us. We're looking more into extended warranties as well, so I don't think that or service will be an issue in the long run.
Now we just need to get that building permit so we can get going on these plans of ours... husband and I are soo tired of looking at them on our computers! I'm ready meet our dream home in person and am looking forward to the day we'll be ready to order our own American!