Thanks for the great review, gardenlad.

So, in response to my letter addressed to the president of Fry Pro, comes a response.

The outside looks like junk mail, cuz there is a return address but no company name. The letter itself is not on letterhead, but on something that was obviously keyed-in for the purpose.

Purportedly, the letter came from T. Santiago, Customer Service Supervisor (which is, of course, a long way from president). However, Mr. (Miss? Ms? Mrs?) Santiago didn't bother signing it. I reckon that's how you avoid responsibility for anything you might say.

Which wasn't much. The gist of the letter was that if I had any questions I should call the customer service department---you know, the folks who were singularly unable or unwilling to help me in the first place.

This is obviously a less than reputable company. If anyone deals with them after this, shame on you.