Sorry to hear about your problems. Hopefully you get your situation ironed out.

I have had my 30" American Range since the fall of 2006 and it is still problem free. I just wish they had offered the "cooktop cover" when I bought mine. Scrubbing the stainless top with oven cleaner, Bar Keepers Friend, and and a blue Scotchbright has me wishing I'd bough a BLue Star with open burners every time I clean it however. (When I bought mine Blue Star was having massive ignitor problems.)

Thanks, Jeff - I'm glad yours is still working well! It's a great range when it works correctly. But a lack of support is pretty unforgivable to me, so I'm really hoping the distributor, who talked such a good fight, will RESPOND to me and make good on his promise to get this resolved, and/or the next step, which is an American tech coming to fix it. (These are pretty simple machines, so I'm not sure why this is so difficult for the repair person who is "certified", according to American, to work on this.

@Cep55

Hi
Is there any new update on this issue?
I am now researching a new range for my new house and I am really paranoid if the range does not work properly after spending a large amount of money

Performer 36â (since Aug 2014)
Summary: Love it

Support Experience: Mixed. During the installation the instructions for the 4 inch back riser (optional but required for against the wall install) did not match the parts. I contacted American Range and was immediately able to reach a human and within a day received updated instructions and pictures. Second issue a couple of burners are not level (maybe 1/8 of an inch off) this does not influence performance. I contacted customer service and they contacted service but nothing happened. Now I didn't follow up because after no kitchen for 3 months we weren't in the mood to disrupt our life again for something that was/is insignificant.

Cook Top: Overall A+. The simmer burner is by far the most used it can be lowered to simmer (slow brew a cup of tea well below boiling) or raised to bring a couple of cups of water to a quick boil. The medium burners hold a pretty good simmer and a fantastic high though 18K they have much better heat distribution compared to the equivalent sealed burners of the old range. Main burners commercial level of heat but at high need large pots and a big hood. Are the grates too high - works well so designed that way for a reason. Cleanup is very easy, simply remove the burner (lift off), lift the trays and wash them with dish soap and non-stick safe scouring pad. The burner heads must be place back with care, if not placed properly they will either not ignite or will have a small flame come out from under the burner.

Oven: With the convection on the oven bakes evenly and in the right amount of time. Did a good job on cakes, pizza, reheating frozen goods and everything else, works more like a conventional oven with convention on. With the convection off the results are not good we never used the convection feature of our old oven we now always use it and are very happy with it. The broiler has not been used and we have yet to clean the oven.

Why we chose this model: Wanted a Wolf range but wanted open burners more (Wolf no longer makes open burners). With Wolf out of the picture left 3 ranges in the running American, Capital and Blue Star, the shortlist was mine and I was inclined towards Capital self-cleaning model. First surprise local retailer carried all 3 Second surprise walk in all 3 models were lying side by side. Decision was made by DW really quick - loved the look of American Range the others were no longer in contention. Due to itâÂÂs lower price we were able to get the 36 instead of the 30 and it looks fantastic and love the additional burners and large oven (Active kitchen). It is a heavy unit with a flush back and the gas hook up needs to be very low or if possible in the cabinet on the right - give this some thought when planning its position. The unit is heavy and I used furniture pads on the feet to slide it in, not bigger than similar ranges 24â deep box - door and handles and range top do extend out but with proper...

As a rep that sells both american range and capital range they both have less then 2 percent failure rates in the field. Capital spares no expense in cost of material however American range has a smart design with the performer series. There innovection system differs from convection to distribute heat more evenly. CEP55 I wish you where my customer and I could facilitate the service work with your local distributor. If anyone has questions about purchasing contact me at the following link. I have video here to teach you what makes innovection different from capitals convection.

Here is a link that might be useful: authorized american range dealer with video on american range

I would not trust this dealer. Other range brands convection work similar to American's.

I would not trust this dealer. Other range brands convection work similar to American's.