Ours are level. Most likely the cabinet shelf that holds the ovens is not level back to front. Check the bottom of the oven with a level to see if that is level. If not, you can pull the oven out and check the shelf. That can be leveled it if is out of level.

I think ours is shimmed to make it level. The ball bearings in the rack that make it so easy to move it in and out require that it be absolutely level front to back as pharoah says.

Ours was level with no adjusting = but then DH I and built the base and made sure it was perfectly level and stable -

Since the whole rack units come out, you may want to remove them and check for a bur or something that could be making the part the racks hang on not drop fully into place. I'm not at home to look, but are they left/right? Maybe try swapping them around and see if anything helps.

I expermented a bit a few weeks ago, and I have to get my rack at least 1/4" high in the front before they will roll back on thier own. Given the depth, that's significantly out of level.

Mine glide very easy, but they stay exactly where I put them. They don't ever "free roll", meaning if I give them a bit of a push, they don't continue to move on thier own once I stop pushing.

I'm a bit confused though - you say doors are level when open, and the oven is snug side to side. Both of those would be immaterial in a front/back level issue.

BTW- I have the regular Elux double oven bought a year ago.

Wingnut330, I wonder if your racks are more likely to slide in because they are new. I just looked at mine and they are much less free sliding than when it was new. I actually took out one of my racks and just used the conventional rack because it was so free wheeling at the time. The one that I don't use is much more mobile than the one that has been in the oven and has a little buildup.

Macy baby,

That's exactly the problem - the front is about 1/4 inch higher than the back. I only mention the doors being flat etc because I assumed that if the frame of the oven was level than the interior should be level as well.

My guess is that it needs shimmer - the question is who is going to do it! Lol

I would go to the builder and tell them it is not level front to back and they need to shim it. They are responsible for the cabinet makers.

That's what I'll do I'm just concerned about the cabinet guys damaging the oven. The retailer has offered to come out and remove the ovens and check level, but then what? If its not level Im not sure they will fix it. More to come...

Why guess whether the oven + cabinet are level or look level???

Get a small level and actually see if the two are correct.

The installers were back today and it turns out the racks were not level and luckily could be adjusted internally. Whew! All is good now. Thanks for the feedback folks!

Welllll - not so fast. The racks were level for about a day. We have had the installer and the appliance servicer out twice since. Most recently they installed new rack guides and when that didn't fix the problem they said they called Electrolux and were told it's normal. They told them it was designed that way to keep food from rolling out. I call BS and I'm pretty frustrated.

Any ideas on how to get a straight talk from Elux?

How about if all us Elux owners weigh in on how ours DON'T do that - Mine sure as heck don't slid back on their own, and they are NOT 1/4" lower in the back than the front.

My racks stay exactly where I put them (both upper and lower oven). Though I've had the oven installed for almost a year, they have always been this way. I think it is perfect, I'd be ticked if they rolled in on their own. That is just plain stupid for them to say it's suppose to be that way. What if you need both hands to pull something out - do you need someone else to hold the rack forward while you grab the casserole?

Here are some pictures of mine.

This is the level the rack is at in the closed position.

a close up of the bubble

In this position, the rack is tilted ever so slightly back.

once pulled forward, the weight causes the front of rack to tilt down slightly (its the way it fits on the side holder.)

This is the level on the top edge of the side bracket. this is tilted slight towards the back.

You could tell them to send someone to my house and see how mine work, and then go to your house and make yours work the same.

If both of us have racks that fall within "normal" then they have a real wide margin of error. Way more than I would ever expect for what these ovens cost.

Mine is the regular Elux. I would expect the Icon to be better, not worse.

Macybaby - thank you SO much for the detailed post. I'm pretty frustrated because I know it's wrong, but I can't seem to get it resolved. I think the next step is them actually replacing the ovens.

You nailed it on the head: cooking with them rolling back is a royal pita (pardon my French). Not only do the racks roll back in (which makes things like basting a challenge for one person) but it also cooks uneven.

We tried baking a tray of bacon - big mistake. The grease all rolled to the back and none of the bacon cooked evenly. The same thing happens with other foods like chicken cooked in bbq sauce etc.

It's laughable (but not funny) that they think I'll just go away because they tell me it's normal. There is no way this is normal and the display unit sure as heck didn't perform this way. I have asked them to either a. replace it or b. take it back and let me upgrade to a Wolf unit. We shall see...

If anyone else can share their experiences that would be great. I plan to reference this thread in discussions with them.

It should not be hard to pull the oven out and shim it. Ask the installers if they can do this. If the cabinet is uneven then a new oven won't help.
Here it is in the installation instructions from Electrolux. Print and show the installers or pull your instructions out.
page 3 No. 1
"1. Carpentry
Refer to figure 1 or 2 for the dimensions applicable to
your appliance, and the space necessary to receive the
oven. The oven support surface may be solid plywood or
similar material, however the surface must be level from
side to side and from front to rear."
but more importantly...
page 8 No. 6
"6. Leveling the Wall Oven
1. Install an oven rack in the center of the upper oven
(see Figure 10).
2. Place a level on the rack. Take 2 readings with the
level placed diagonally in one direction and then the
other. Use wood shims under the wall oven to level if
necessary.
3. Repeat in the lower oven if you have a double cavity
wall oven. If the level indicates that the rack is not
level, use wood shims to reach a compromise for
both ovens."

Here is a link that might be useful: Electrolux installation- leveling the wall oven

Well the retailer agreed to replace them, now I'm just trying to decide if I get another set of the same thing or go for a completely different brand.

I would check your cabinet to make sure it is level while the oven is out. If the cabinet isn't level, you will have the same problem, especially if you have roller racks.

I checked all 3 racks on my Elux Icon Oven, with the gliding racks, (Circa 2006). They stay whereever you put them, 1/4th the way out, half way, 3/4ths all the way out.
I even put bricks on the racks to see if a load affected them, It didn't.

I was gonna take pics, but since the op was gonna get new ovens I didn't see the point as the Op decided to replace the ovens.

The problem is the op can't get any "Level Headed" help.
It's not rocket science, lay a marble on a true flat level surface and it ain't agonna roll anywhere. Same with the racks.

Would highly suggest Miele ovens for the OP as they only have one rolling rack and until recently they didn't have any rolling racks and in fact You have to lift up slightly on the rack to pull it out---just asks these Miele Women with the "Great Arms" !!!

Gary

Wingnut, this doesn't sound like a problem that is the fault of the oven. The dealer and contractor may be giving you the runaround but you know from looking at the floor model and at Macybaby's post that the ovens are not designed to be 1/4 inch higher at the front. The problem is either your cabinet box or your floor (if your floor's not level in that direction then nothing sitting on it can be level unless you use shims). Whether it's the cabinet box or the floor, you need shims. Not new ovens, just shims.