Well, thank you so much for the input. Unfortunately, I went to the outlet & purchased a sofa there before I saw your comment. My DH has been sick, and I got so tired of furniture shopping. When I purchased it, I didn't see the very clear sign that they don't give refunds (we just found out DH has an aneurysm, so my stress level - and decision making process - hasn't been all that great for a while).

Oh well.... the sofa hasn't been delivered yet. I wish I had the option to change my mind, but don't know if there's much I can do at this point.

Don't spend any energy worrying about it. In the grand scheme of things, this is trivial. If you liked the looks and the feel, enjoy it! You're the only person it has to please.

As you pointed out, any store that doesn't offer refunds probably isn't worthy of your money.

Well, it's been awhile since I was able to post here. I wanted to share my experience with the Domain outlet store.

Went back to the store, and explained to the store manager that I had some doubts about the sofa we had purchased. Man, it was beautiful, but despite the big discount, it was still way more than we could afford. With my DH's diagnosis, I knew that we wouldn't be able to afford any more purchases, and that lovely sofa would end up sitting in that big, empty room all by it's lonesome self. Not to mention the fun our dogs would have with all the delicate, expensive looking pillows...

No problem. I was able to choose something else (since it wasn't delivered yet). They do have a no refund policy, but, the sign is very clear (I missed it on our first visit, but am glad I went there, now). The manager, Joe, was extremely nice, by the way...

Well, I got three - count 'em - three sofas for the same amt of $$. Our apt. is in a victorian house with really big rooms. I'm so happy with the purchases - oh, I also bought a very victorian style lampshade (a bit tilted- kinda like me) for $17, and a floor lamp (was supposedly broken - but guess what - I figured out the problem, and ta-ta - it works!) for the same price.

Also, I got one of the sofas - a leather settee, actually - for a good discount because a few of the buttons are missing. I plan to replace them, eventually, but most people haven't even noticed.

All in all, not only am I very pleased with my purchases, the whole experience was extremely pleasant, esp. considering the stress I was (am) under.

I'm staying away from that store only because I don't trust myself - we have plenty of furniture now.

I have had positive experiences with the Domain furniture -- after 7 years they are just as compfortable and good-looking as when I bought them. I live in Massachusetts -- where is the outlet?

Thanks.

I'm late getting on to this post but I just have to add my 2 cents. I have a Domain set in my LR. We have had it for 10 years and it is still wonderful. We just had custom slipcovers made just to have a change of scenery in the LR ~not because the fabric was worn out. Also~ we use our living room not only for holidays but all the time for reading, coffe in the mornings, and for parties. The kids have jumped all over it over the uears and it's still nice and comfy. So, although some people may think it is not the freatest quality~my experience had been wonderful!!

MaryFletcher - they call it their Warehouse Store: 51 Morgan Drive, Norwood, MA 02062 (781)769-9130.

That said, I need to give my update.

It all started when my oldest dog peed on my favorite of my three sofas, the Lido sofa. THAT was bad enough, right? Got some dog pee spray, which sort of helped, but not totally - the down cushions have no zipper so I can't get the inside at all.

Got really mad at the dog, but my poor dog has some serious health problems, and I waited too long to take him out... So who's fault was it, really?

Then this same sofa got a wobbly leg. That one will be easy to fix, but I need to get a rachet to tighten it.

My second favorite sofa is my Duchess leather settee. Well, one of the legs just fell off last week. This settee is seldom used, except for my three dogs - true to my name, I actually do have three dogs - who like to perch on it to look outside. The dogs range in size from 12lbs to about 75lbs, so we are not talking about a ton of weight.

What makes this so difficult is that for some reason, this sofa was not designed to be repaired. At least with the Lido, once I removed some of the bottom fabric, all I have to do is reach in back and tighten the bolt. It's difficult to explain, but when the sofa was made, they put the screw thing on the bottom of the frame, then nailed and stapled more wood on top of that. Not hardwood, but some sort of pine particle stuff....yeah, we are not talking top notch furniture construction here.

Ah well.... IF I had noticed the "no warranty" sign before I handed over my money, maybe I wouldn't have bought it there. Nah - I was exhausted from furniture shopping, my sweetie was in seriously poor health, and they have SUCH good sales.

Alas, it's not much of a bargain if it falls apart, is it?

So here I am, in my living room with one almost-going-to-fall-apart, somewhat stinky, yet still gorgeous sofa, and one leather settee with three legs and a stack of newspaper (set securely in a paper bag to prevent slipping).

The last sofa, which I have in another room, is fine - so far. Oddly enough it was the cheapest of the three.

Good thing I have a sense (somewhat twisted) of humor...

O my God. I am suspicious of furniture dealers who don't offer info on their spring system and Domain does not.

My husband and I purchased a multicolor fabric sofa from Domain's store in Maryland two years ago. The sofa is holding up and yes I did have a very good experience with them. But I do feel their merchandise is overpriced, and if anyone likes the multicolor sofa look, do check out Jeff Zimmerman. I checked his stuff out and I'm pretty sure he designs for them. Although I did have a good experience I will never again buy from them. I recently purchased an entertainment center from Domain, and didn't even know it was charged to my account until I called the credit agency to ask for my credit line. I just want to warn everyone about the way they sell or run their business? The sales lady I dealt with was very unprofessional and unethical. She went way beyond her duties. She took it upon herself to charge my account without my consent or knowledge. When I approached her about this she simply stated she knew I wanted it and said she was just helping me out. I'm sure not all sales people are unprofessional or unethical but watch out.

I am reading this because I bought domain dining room set in the late 90s and I still have it today and it’s beautiful. In fact, one of the pieces I just painted and changed the look of it. My sister and cousin also bought the same set and they still have it today so as far as I’m concerned domain is amazing furniture for the price even though it’s not sold anymore today I’ve had it for over 27 years