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laurieinseattle

fabrica carpet install problem

18 years ago

We've been active mainly in the kitchen forum but our remodel included new carpet in the living room. We chose a gorgeous Fabrica carpet from several options recommended by our designer. It is in and it is lovely, except for one not-so-small problem. The seam is very obvious and in fact makes the carpet look two-toned: darker on one side of the seam than the other. An independent carpet evaluator says the problem is from installation: the apparent color variation is an illusion that is enhanced by our window light. The cause is a peaked seam (carpet pieces not flush) and excessive heat used during installation which caused distortion. Our contractor was not happy that we brought in an independent evaluator and he insisted on bringing in another carpet installer that they use as a subcontractor. This guy says, choose any or all of the following (he offered them all) a) it's fine, you have to expect a visible seam; b)it's a manufacturing problem c)we chose a carpet that's too hard to install.

Our contractor said he'd get back to us. He's a day late and the hold on the remaining dye lot has expired.

Any comments? Suggestions? I am contemplating small claims court.

And I'm really nervous about getting a decent carpet installer for the repair/replacement.

Here is a link that might be useful: carpet seam photos

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