jessica charles chairs

19 years ago

I just wanted to let any interested users know. I purchased 2 gorgeous upholstered Jessica Charles chairs and they are comfortable.

BUT since delivery, the upholstery has been wrinkled in an unacceptable fashion on the skirts of the chair and the back of the chair. The company has indicated this is acceptable. It is clearly evident in the pictures I have taken and differs from the way the fabric lays / drapes on the pillow casing.

Also the casings of the unattached pillow on the back of the chairs does not conform to the shape of the pillow case. The pillow case is cut in a very elegant arch at the top and the pillow is just a rectangular pillow. This results in the fabric of the casing hanging and folding in the middle. It looks older than the pillows on the 7 yr old furniture we were replacing.

A JessChls rep was sent out, reported to the company and they are saying it is industry standard.

I had heard excellent comments @ Jessica Charles and it is the sister company to Hancock and Moore. I am astounded at this. If anyone has any recommendations, I would be interested in the best way to resolve these issues.

For the $ I paid, it is not worth it.

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Comments (7)

musetta
19 years ago
Uh-oh, we've been looking at JC chairs online & thought they would be perfect for our house.
Did you order through a store or decorator? I would think the retailer would have some responsibility to provide a satisfactory resolution.
Could you post pictures?
freethinker99
13 years ago
I think in this case your best course of action is to work with your retailer. Manufacturers are not set up to work with consumers.

How long have you had the chairs?.

If it were my chairs i would ask to have them returned to the factory to be repaired. This would be an easier course of action than asking for replacements.
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splitrock
13 years ago
I am really sorry to hear about this and hope to hear about how it is resolved. I really thought that the Jessica Charles chairs I have been yearning for were quite near the top of the line. They are beautiful, really comfortable, and have nice fabrics choices.
Must I spend even more for a quality chair?
Ann Sensing
10 years ago
I am interested to know if the problem with your chair was resolved. We purchased two Jessica Charles are have the same problem. After less than a month, flattened and the fabric wrinkled considerably on the cushion and the back of the chair. The furniture store basically says it is our problem, and Jessica Charles says it is a "natural" occurrence. I have never had furniture perform this way even after years of use. We feel cheated.
Shar Betten
10 years ago
are the bar stools just as bad I was considering purchasing some, the rep said they were high quality.
Patty Burcham
3 years ago
Has anyone sprayed an “ S” fabric Jessica Charles chair with stain protector?
wbell1856
2 years ago
Jessica Charles has terrible customer service! We bought 5 custom swivel chairs. They made creaking noises the day we received them . 12 months later an they are still doing it and the company has done nothing. I will never buy from this company again.