I have also been trying this pattern and having troulbe with the decrease and increase rows. They are not making any sense to me on how you increase them back. All I need is a diagram or understandable pattern. I have also emailed them and got no response.
I am happy to hear I am not the only one, I have used many patterns on the internet and if there are any difficulties you can usally get a response.

GOOD NEWS!!! I have successfully redesigned the heel and have finished one pair of the most gorgeous socks for around the house, using 2 strands of worsted. They are so cozy for sleeping in, too! WOW! They are wonderful! Please contact me and I will give you the new and improved version of this pattern, edited by me. Melpearce: you have left no way for me (or anyone else) to contact you about this and/or to send you the improved pattern. Have you considered updating your page to give us an email link? It is a vital part of this forum to provide the email link, and it is a safe way to correspond without giving out your email addy. Please reconsider. Please tell us how you emailed the maker of the pattern. I could not find any such email addy or link at the pattern site. Did I miss it? The more people who email them, the more likely they will accomodate our requests for help. Thanks for anything you can do.