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Open box front loaders. experience?

18 years ago

I love seeing the open box front loaders on deep discount. I would love to purchase one, I'm especially interested in the LG. Anyone have experience with open box fl? or any appliances for that matter, because I'm going to the Sears outlet to purchase my fridge, range, etc. that will have dings/scratches.

Comments (16)

  • 18 years ago

    We bought our Maytag refer there a few years ago.
    about 1/2 price.

    we went to check out LG w/d's , but didn't have many and weren't very cheap.

    We bought our LG WM2688 from an LG dealer on ebay NewInBox for $1200 +$100 shipping, no tax.

    We bought the matching dryer & (2) pedesatls scratch & dent cheap from another ebayer. We bought the SquareTrade.com extended warranty on the washer 4yrs $94 -35% off sale.

    We couldn't get it for the dryer (no serial number)

  • 18 years ago

    I just bought an open-box Bosch. I am very happy with it.

  • 18 years ago

    regus_patoff,
    Please be aware that an appliance without a model and serial number tag was probably a scrapped appliance and was illegally sold to you.

    In Service we are told by all the manufacturers not to perform warranty service on any product with a missing Data Label. The data label has the model and serial numbers along with the UL listing, amperage rating, etc..

    When I am asked to scrap a unit I'm required to remove the data tag, attach it to my service form, beat up the unit so it can't be used, document it on my service form and send it to the manufacturer.

    There are some unscrupulous dealers out there that wont scrap the unit and then resell it to an unsuspecting buyer.

    If something were to go wrong and cause a fire, flood, etc. your homeowners policy will not cover you.

    Just beware of buying without a data label.
    If your buying from the internet have the dealer take a picture of the data tag and send it to you before you buy.

  • 18 years ago

    jakvis,

    Thanks for the info on the data tag. Always nice to know what will void my homeownerÂs policy should anything go wrong and cause a fire or other catastrophe.

    DL

  • 18 years ago

    The dryer was bought as "scratch & dent", but seems to be re-built from some multiple scrapped items (cabinets, ect).

    Why would there be any difference in home owner insurance coverage between this machine and a "used" dryer that may have been repaired, damaged, or who-knows-what by any other previous owner ?

    "If something were to go wrong and cause a fire, flood, etc. your homeowners policy will not cover you."

    Show me a link to an insurance policy that claims that.

  • 18 years ago

    Home owners policy's...
    I don't have a link to send you but I have been involved with a couple cases where the data label was missing and there was a flood caused by the appliance. I was used as a 3rd party investigator.
    The insurance company trys to subrogate to the manufacturer on these claims, the manufacturer will not pay if there is no data tag because they claim that appliance was previously determined to be faulty and was taken out of the field by scrapping the appliance, this is why there is no tag.
    Since it is against the law in most states to sell an appliance without a UL stamp or it's equivilent on the data tag the insurance company now has an out and won't pay the claim. Remember an insurance company likes to make money but hates to pay out money. The loophole is that the appliance was not a "viable" product since it was a scrapped product and deemed unsellable.
    A cobbled together product from various scrapped product should not be sold because no manufacturer will stand behind it. Remember it was put together with items taken from the junk heap. This is different than buying a "scratch & dent" product.

  • 18 years ago

    OK, send me a link to the court documents for any such case.

  • 18 years ago

    regus_patoff
    I'm not trying to pick a fight with you. I was just trying to inform you and others that there are risks beyond what would be considered a normal risk when bying an appliance that is "missing" a data plate.

    As to proof just look at your warranty statement in your LG Care and Use manual under the section:
    THIS LIMITED WARRANTY DOES NOT APPLY TO:
    Under item 2 it mentions damages caused by unauthorized modification or alteration. (if you didn't get one with your dryer you can read it on the LG website. Thats where I went for the info)

    This statement is pretty much the same in all manufacturers warranties.
    And since all manufacturers do not authorize the sale of their appliances without data tags you have an unauthorized product.

    Play it safe though. Call your insurance agent tell them that you bought an appliance from an internet site and it has no data plate or UL sticker. That the internet provider would not sell you an extended warranty due to the missing data plate and ask if you're covered if it causes a fire in your house.
    If they say yes it's covered this is great!!!

    Just ask them to give you that in writing.

  • 18 years ago

    I know the manufacturer's warranty is not valid on the dryer.

    Also, the dryer was not "modified" nor has any "alterations".

    It may have "unauthorized repairs", but that's not mentioned.

    What if I have a warrantied washer, yet the non-OEM "fill hoses" rupture and cause a flood. Am I covered. YES.

    The only reason I couldn't get an extended warranty is because there is no serial number. It has nothing to do with the UL listing.

    The serial number is used to identify that this is the washer that is covered and that this is the washer that is being repaired.

    Without the serial number, the warranty company would have no proof if this is the item that is covered.

  • 18 years ago

    I agree with Regus. Insurance companies NEVER ask to see data plates. Besides, what about all the used appliances that are sold on a daily basis. Most used appliances carry NO manufacturer's warranty, yet your household insurance policy will cover them in a mishap.

    Yes, a manufacturer has no obligation to cover an appliance without a warranty or serial number but that doesn't make any difference to your homeowner's policy.

    Not everyone buys brand new appliances off the show room floor and those that don't, still have the same homeowner's coverage as those that have.

  • 18 years ago

    I apologize to those who were offended by my comments regarding insurance companies.
    I was only trying to share a bit of the knowledge I have picked up in the last 34 years that I have been in the appliance sales and repair business.
    The investigations that I have been asked to perform never happened and the question, is the model and serial number plate intact?, on the forms I filled out was never really there.
    You are right, data plates are not necessary, and your insurance company doesnÂt really care that you have an appliance that was officially scrapped by a manufacturer as unfit for sale and is possibly a hazard in your home.

    As to used appliances, all the ones I ever sold have a data plate on them. The data plate gives tracking information. With the model and serial number you have a unique unit that if something were to happen to the product the insurance company will try to track down who worked on the product and subrogate against them. If the servicer did his job correctly they will have a service ticket with the model and serial number and what parts were used. If the servicer didnÂt do anything "funny" like modifying a Whirlpool motor to work in a GE appliance, or more common, improperly splice wires. Then the insurance company will subrogate against the part manufacturer.

    As I said before call your insurance agent and check with them. They should be able to let you know if you will be covered.

    I genuinely hope that your agent gives you the OK.

  • 18 years ago

    Just asked a very good friend who is an insurance agent.... she said she has NEVER had to verify appliances in 26 years as an agent. In fact, in the cases where an appliance may have been to blame on an insurance claim (i.e. dryer fire), it wasn't an issue to the claims adjustor at all. He just verified that the dryer was the cause... not the brand, model, etc.

    If an insurance company verifies all that information with you, it sounds like maybe they are looking more at a fraud issue than anything else!

  • 18 years ago

    With all due respect, it is my opinion that Iasheff is being hard headed with what Jakvis is saying. It has been my experience that Insurance Agents are more sales people than true company representatives. One time I had my car stolen, one of those horrible experiences you never expect/want. I thought, no problem, I'll call my ins agent and he'll pick me up with a rental car and drive me to the dealership to pick out a new one. No way, I was just given the 1800 number I already had for the adjuster service and the "how cheaply can we get you to go away" game began.

    This is the same reason why when you see a doctor and are filling out the paperwork they ask all kinds of indirect questions as to if this was an accident and who else was involved. The insurance companies want to find someone else to blame so they don't pay.

    In another life, I worked at a Circuit City and we did have to process RTM (return to manufacturer) items which just meant "destroy it so nobody can use it". All the manufacturers wanted was the product tag so they would no longer be liable for what happens next, b/c as far as they're concerned, the item is destroyed.

    I believe Jakvis's story as it has the ring of truth. Insurance companies will deny a claim if there is any possible way they can.

  • 18 years ago

    Enough of the issues related to no data plates. My wife and I bought a scratch and dent Front loader with a matching dryer as a scratch and dent from a local appliance store at a hefty discount, $500.00 f0r the washer and $300.00 for the dryer, with a $50.00 rebate for the energy star washer and the manufactor then gave us a rebate for $100.00 for the pair, so the total was $400.00 for the washer and $250 for the dryer.

    We are very please with the perforance of the new washer and dryer pair and had no issues with them. We also do not give a hoot whether they have some scratches and dents as the only who see them are my wife and and myself. The other thing we have noticed is the fact the electric bill is less and we are now into the appliance replacement stage as the washer and dryer we had had to be replace along with the dishwasher, the freezer and soon we will have to replace the fridge as it is also going on 22 years of service.

  • 18 years ago

    thanks for the info. the ones i have seen do have the tag so that is a non-issue. I feel more secure now about buying them now.

  • 18 years ago

    I am sorry if you feel that I am being hard-headed but I am looking at it from an entirely different point of view than you are. Jakvis sells used appliances. Of course s/he would only want someone to purchase a used appliance from a dealer who is part of the manufacturer's realm. That is the point I am trying to get across. Insurance companies don't care if your appliances have data tags or not... they don't care where you purchase them.

    If a person can purchase a perfectly good working washer and dryer at a reduced price-- whether from a dealer or private party-- they should go ahead. It doesn't matter if they are scratch or dent, refurbished, etc. They shouldn't be scared off because someone says that insurance companies may invalidate a claim because of it. I will stand by my statement that the insurance companies don't ask to see data tags on your appliances! In over 25 years of married life, we have NEVER been asked by an insurance company to prove our appliances. We are going through the claim process right now on some appliances due to the ice storm/ power outages and the insurance adjuster just had us pick out our new appliances-- NO QUESTIONS ASKED! They cut a check to us and we are just awaiting delivery.

    On the other hand, buyer beware. Know what you are buying.