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Problems with rescue- what would you do?

16 years ago

About two months ago I started volunteering at the animal rescue I'm fostering 3 cats through. I was fostering 6 cats (5 kittens 1 adult cat) through them. Last month the manager of the cat section asked me if I would bring in two of my 4 month old kittens. She had room and wanted to send them to a pet store that they do adoptions out of. I agreed because there are alot of adoptions out of the pet store (my last foster kitten got adopted from there) So I brought them in. I raised them from the time they were a few weeks old (when I found them) so I'm a protective foster mom and wanted to make sure they were ok. I sent the manager an email asking if they were ok and she replied they were.

I volunteer at the shelter three days a week and I worked thanksgiving day morning, Christmas Eve, and New Years Eve there. One of the days of the week that I volunteer often I am the only volunteer working and have to take care of 150 cats by myself. I am not complaining. Just saying I should be viewed as somewhat helpful to the shelter by those who are paid to work there. Less than a week after they took my foster kittens to the pet store, I was cleaning a cat room and talking and one of my foster kittens ran up to me!! I didn't even know they were at the shelter! So after loving on them for awhile I went to the manager and asked when the two cats were moved back to the shelter. She said they were timid at the pet store and scared so she thought she'd bring them back to the shelter to adjust and that way I could see them when I volunteered as well. No problem.

Well on Christmas Eve I came in to work there and my two cats were gone. They were still listed on the shelter's web site so I assumed they'd been moved. I didn't want to bother the manager about it but was curious as to whether they got adopted. So I went to the manager and she said no they went to the pet store.

After Christmas, I had talked to a neighbor who is looking for a young cat and told her about my foster kittens. she was looking for a solid black cat and my foster kitten who is at the pet store is solid black. I told her about him and she wanted to go see him. THe next day that I volunteered I went to the manager of the cat section and asked if my two foster kittens were still at the pet store. She said she thought one had gotten adopted but couldn't remember which one off the top of her head. This was understandable as December was a very busy month of adoptions. My neighbor went to the pet store (their closest location) and reported that the kitten was not there. So the next time I volunteered I went to the cat manager and told her I had someone interested in possibly adopting one of my old fosters and I needed to know which pet store location the cat was at. She told me it was at X location and I called my neighbor and told her this. THe manager told me that both of my fosters were still there.

So my neighbor drove to the further location and again reported the cat was not there! Thinking she was mistaken I drove there (a 45 minute drive) and my old fosters were not there. I asked one of the adoption volunteers working there and she told me that both cats were supposed to recieve booster shots and had not and yet they'd been let loose with the rest of the shelter cats before anyone caught the mistake. She said they'd been in the shelter in medical quarantine the entire time (since I noticed they were missing from the shelter). She asked who I talked to there and I told her the cat manager. (I did not tell her I was a volunteer or their foster "mom" because at first I thought she was implying that I didn't bring them in for their booster shots which is untrue.) She rolled her eyes and said "oh god, don't listen to anything that woman says, she has NO idea what is going on" She said sorry about that and told me to talk to anyone else there and not the cat manager. Again she did not know I was a volunteer but I've heard this sentiment expressed by the medical staff there as well.

I think there was a mix up possibly because normally when a cat is admitted into the foster program the shelter pays for the kittens first set of shots, boosters, flea treatment and surgery. However, since I had these kittens since they were only a few weeks old, I had already taken them to my own vet and they'd had their first set of shots, been neutred and were tested for everything before I brougth them to the shelter and enrolled them in the program. I brougth their medical records in and gave them to the cat manager (who may not have passed them on)

I have 3 more cats as fosters that are in my home and I'm worried I'm not being kept up to date on their shots and the same thing will happen if I bring them in.

I am upset that the two cats were at the shelter the entire time and I was not informed of this. when I asked (because someone was interested in adopting one) I was given the wrong information! Also I know the shelter will ask the volunteers to take their fosters back if there is a problem or if they have a cat that has a medical condition they will ask the volunteers if anyone will adopt it before they put it down. However, I wasn't even notified there was a problem with my fosters. are they planning to put them down (they are 5 month old kittens) and not tell me?

I have no idea what to do. I don't know if I should confront the manager of the cat section or go straight to the medical ward? What would you do?

Comments (7)

  • 16 years ago
    last modified: 11 years ago

    Sounds like things are not very well organized

    are they planning to put them down (they are 5 month old kittens) and not tell me?
    You definitely should confront the manager! You area valuable volunteer, and a foster mom, you have the right to know what is happening to your kids

    When I take my fosters to the adoption shelter, I have the DNE - Do Not Euthanize - agreement with them. I write it on the form for surrender - if anything happens, inform me and not euthanize. I had two cats come back to me, thanks to this disclaimer. Otherwise, they would be put to sleep...

  • 16 years ago
    last modified: 11 years ago

    Shelters need volunteers and most couldn't exist without them. You have more clout than you realize so definitely speak up.

    I would first go to the medical ward and find out if the cats are there. Once you find the cats and have all the info, then speak to the 'manager'.

    If they are in the medical ward find out why they're there. Be sure to let the staff know the kittens were up on their shots and don't hesitate to ask if the office needs help with organizing the medical records. Your help may be needed there vs the other work you're doing.

  • 16 years ago
    last modified: 11 years ago

    Thanks for the replies. I was not asked to sign anything when I turned them in (after fostering them) I just showed up on a day I was volunteering and handed them over. Whenever I've asked questions about them I've been made to feel like I'm bothering her so I try to keep it to a minimum. I can't volunteer in the medical ward as they are all paid staff. The manager of the cat section organizes the volunteers, the fosters, and the adoptions. I know she is busy but I feel like I'm being deliberately left out of the loop. I will talk to medical tomorrow when I am there. I am bringing my fosters vet records with me and I'm not leaving until I'm allowed to see them and make sure they are ok. I do not understand why they did not ask me to take them back for a month or so instead of shutting them in cages in quarantine if they thought they weren't up to date on their shots.

  • 16 years ago
    last modified: 11 years ago

    I agree with Annz and would talk to medical first so that you have as much information as possible, then I would talk to the manager. Volunteers are sometimes sorely abused at shelters (I know, I use to be guilty of abusing them myself). However, I would never keep a foster parent out of the loop on purpose. It's just not right.

    They are obligated to tell you if one of your fosters has been quarantined just in case you need to quarantine the fosters you still have! Geez! She should know this!

    Just explain that you need the facts (be methodical and absolute), so that you can properly care for the current fosters you have in their behalf.

  • 16 years ago
    last modified: 11 years ago

    Thanks again. I went to the medical ward yesterday and explained the situation. I advised the vet tech that I was concerned as the Manager had directed me to the petstore (when I told her I had someone who might adopt one of my ex fosters) and that the woman and myself made the trip to the petstore neither cat was there. Another tech confirmed that my two ex fosters had never left the shelter. What apparently happened is when I brought them in for their boosters (I brought three of my fosters in at this time as they are litter mates) someone on staff did not give them their boosters but instead just gave them dewormer. It was a mistake but it was later caught (but I was NEVER notified that my third foster kitten who was at the same appointment had NEVER received her boosters as well. I have her at home.) Even at the medical ward I had to have them look this up to see if she was affected by this mix up (she was). They said I have to bring her in for boosters ASAP or they will have to start all over again. She is six months old and it will be more difficult to adopt her out the older she gets (as a kitten). I understand human error (and the poor girl appologized several times even though I wasn't mad just cocerned) I also found out that they haven't kept me up to date on another foster (adult cat) that I have in my care. She is past due for her boosters as well and I have to bring her in NOW or her shots are no good basically. If I hadn't questioned anything I'd have all these cats that weren't being taken care of (as far as their vaccinations).

    I was not permitted to see my two ex foster kittens but was told they are in the medical ward (and had been there since before Christmas!) and one is sick with a respiratory infection and the other is fine but in quarantine becasue they had to start his vaccinations all over and he had just received his 2nd booster that day so he will be released (for potential adoption) in a week. While I was talking to the two vet techs the manager came down and didn't even say hello to me (I volunteer there three days a week, worked christmas eve, thanksgiving and new years eve!!) and she just ignored me and I told her I was here to straighten out the mix up about my fosters and she didn't even say "oh yeah I told her they were at the petstore and they weren't sorry.. Instead she made a comment (when I told the vet tech that I had an appt the next day to bring my fourth foster (older kitten) in because he'd been limping for a few days. The manager laughed and made a joke saying "he's a porker he's probably just too fat to walk." First of all the cat is normal weight (he's about 7 lbs and 8 months old) so I have no idea why she thought that was appropriate.

    When I first came in I explained to the two vet techs that I was advised not to get information from the manager and to go to medical instead (to explain why I was there when they were closed to the public) I also told them I'm a volunteer. The first vet tech demanded to know who told me not to talk to the manager (she must be a friend of hers) and I said I didn't know- a volunteer at the pet store. The other vet tech laughed and told the girl who had told me this (she must have been there) Then the 1st vet tech started defending the manager. Ok well someone explain WHY she told me that my fosters were at the petstore instead of in quarantine for the last two weeks? And since she is in charge of the foster cats why didn't she call me (or tell me one of the hundred times I was at the shelter) that my 3rd foster kitten needed new booster shots (like the other two that I had surrended to them) It just really upsets me. I don't want to quit volunteering there (for the animals' sake) but I'm really uncomfortable with this manager.

  • 16 years ago
    last modified: 11 years ago

    What type of tracking system do they have for the shelter animals? Are they assigned numbers, names, or does someone just have to remember where every single animal came from, where they are now, what their medical issues are, etc?

    Maybe you can suggest a better way to keep inventory so to speak.

  • 16 years ago
    last modified: 11 years ago

    They are looked up by their names and microchip number. They have about 150 cats at the shelter and up to 100 at one time in foster care. It is alot of animals to keep track of. But the system is computerized. I've been at the shelter as a volunteer for about two months or so and I recognize about 80% of the cats and can tell you where they are located if asked. And I'm not paid to work there.

    The ironic thing is that the girl who I talked to at the petstore (don't know if she was a volunteer or paid staff- the one who told me not to trust the manager) she knew exactly where my two fosters were (and I just told her the names of the cats and strangely enough there are two other cats at the shelter with those two exact same names and yet when I told her what colors they were she knew EXACTLY which cats I was talking about, and their whole story (about missing their vacinations, being in quarantine etc. SHe also told me they'd NEVER gone to the pet store as the manager had told me and even that they had a female littermate who was still in foster care (which is true). Yet the manager who is in charge of all of this and supposed to be the one who keeps track of everything told me my fosters were at the pet store.

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