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price pfister parisa problem

18 years ago

i installed a price pfister parisa faucet in my kitchen. the rotating body of the faucet rests directly on the deck plate (same level) via a 'low friction' plastic c-ring; allowing the spout to turn. however, it is not a water tight seal. so, when i get that area wet (eg, from doing dishes), water seeps in and leaks out underneath the fixture/sink. one price pfister person tells me that this is the way it is supposed to be. another sent me a replacement; but there is no difference. i have prowled the web for some discussion on this, but to no avail. help!