GE Profile Refrigerator

15 years ago

I really appreciate all to good information I've gotten from this forum. I want to pass along a not-so-good experience to (hopefully) save others from making a mistake.

I just paid $230 for the second time in less than 4 years to replace the icemaker on my GE Profile side-by-side refrigerator.

We originally bought it with the thought that we could use it when the kitchen was remodeled (which will probably start in a couple of months). It was highly recommended by Consumer Reports, and on the expensive side for a counter-depth refrigerator ($3,000).

The ice maker never worked very well, was slow to make ice and slow to dispense. When it stopped working completely, we had to replace it - for about $250. But the replacement was supposed to have a 5 year warranty. Now, 2 years later, it stopped working again. The "warranty" only covered the parts - we still have to pay for the labor and service call. Also, found out that, even though we now have another new unit - the warranty on it only runs until the end of the original 5 years (so only for three more years). Once the "warranty" runs out, it will cost about $500 to replace the icemaker.

At this point I'm changing my mind about keeping it, and also wouldn't consider any other GE products. All very disappointing! Thanks for letting me vent.

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Comments (3)

billp1
15 years ago
We have a side by side GE Profile and have not had any problems. We have the counter depth model and love it.
Guess we have been lucky. We also have GE Profile wall oven and Advantium and have had no problems..
Buehl
15 years ago
We have a GE Profile Bottom Freezer/French Door counter-depth refrigerator and it's been over 3 years since our remodel...no problems yet with anything.

We also have GE Profile: Trivection double ovens, warming drawer, and electric cooktop...again, no problems.

In my experience, GE makes excellent cooking products (ranges, ovens, etc.), OK refrigerators & clothes dryers, and not-so-good DWs and clothes washers.

[We do have a KA DW that I don't like and a Sharp MW drawer that I love! Oh, and a Vent-A-Hood range hood we also really like.]
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Angela
15 years ago
We had a GE Profile side-by-side in my old house and it had icemaker/water dispenser problems as well. The repairman said he had seen it a ton of times and knew right away to order new doors for it and skip fixing the icemaker - apparently the problem was in the door. Anyway, we have a GE french door refrigerator in my new house and love it, and I adore my GE Profile range. The repairman said that GE was aware of the issue with the side-by-sides. Also, he said that generally he would not stay away from GE products in the future or other GE products, but that the side-by-side fridges were a disaster for them.