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johnmari_gw

an anti-rant :-)

17 years ago

For once I'm having a good contractor week! My plumber resurfaced (family stuff) and came by Monday to put in a Watts Intelliflow automatic washing machine shutoff in my laundry room - we're going to be stacking the w/d pretty tight to the wall and it would be almost impossible to reach a manual shutoff back there. This gadget only turns on the water at all when it senses that the washing machine is actively drawing electricity, when the machine turns off the water supply is shut off too, and it has a moisture sensor that goes on the floor for if the machine itself leaks. He had to raise his hourly rates about 15% because of the cost of fuel and supplies and apologized profusely for it, but even so the cost of the gadget plus the installation was less than the deductible on our homeowner's insurance should there be an "incident", too, and much, much less than the cost of having a floor drain put in. We're waiting for some parts so he can come back to put shutoffs on every fixture (something PO neglected to do *eyeroll*) and replace my evil horrible toilet that clogs if you look at it wrong. :-)

Electricians have been perhaps my worst bugaboo for YEARS... a really decent one who welcomes piddly little jobs, doesn't bend ya right over the table money-wise, AND doesn't P&M about old houses has been so hard to find. My plumber finally came across one that HE's happy with, who visited today to put in a new outlet/circuit for our big ole window AC (one window unit should take care of the entire downstairs), and give me an estimate for moving the very inconveniently-located dryer outlet, and discuss doing a panel expansion in the next year or so. He got the AC outlet in place in jig time, no muss, no fuss, no whining about the old horsehair plaster and lath, and that went so quickly that he said oh what the heck, let's just do the dryer outlet now, and got right to it. (One of the reasons we're sort of bustling along on the laundry room is because DH is REALLY nagging for a cat, and that's where the litterbox and such will go. The electrician's a critter person himself, so when I explained that he was just gung ho to get us one step closer to a kitty! LOL) He even patched the hole in the wall left from the old outlet, and when I said that my afternoon project was going to be patching the hole that the plumber had left from the valve installation - the wall had had to be cut back several inches to get at the plumbing - he patched that one too! Talk about going above and beyond the call of duty. I ended up being the "helper" which was actually great fun, passing tools and catching fishtape and so on, and he explained everything he was doing as he went and even seemed to welcome my interest. The bill was somewhat less than I had expected it to be which thrilled me to bits, especially given the, well, minor nightmare that darn dryer outlet turned out to be. He even gave me a HUG when he left! (Not creepy-like though.) He'll be coming back later this summer/fall to do another succession of small things - adding outlets, relocating switches, blah blah. So if anyone in SE NH, say about a half hour radius around Dover - needs a good electrician, email me.

If the weather cooperates this week, demo on the old garage and construction of the parking pad should begin next week, holiday or no holiday - DigSafe is starting to get peeved with us because we keep having setbacks which mean our dig permits run out and they have to go through the whole process again. Which reminds me, I need to have DH order the dumpster, because he knows the right guy to call.

Comments (14)

  • 17 years ago
    last modified: 10 years ago

    Well now *I* want to hug *him*!!! Nice to hear good contractor stories!

  • 17 years ago
    last modified: 10 years ago

    Always nice to hear "good contractor" stories. Good for you!

  • 17 years ago
    last modified: 10 years ago

    Wow! That's awesome! I have a horror-electrician-story (I strongly suspect that the guy stole my patio furniture on his last visit to my house), so it's wonderful to hear from someone who's had such a positive experience! Yay!

  • 17 years ago
    last modified: 10 years ago

    That's a handy little gadget they installed. Never heard of it before. We have our washer/dryer stacked as well and would never be able to reach the shut-off without pulling it all out. I wish they had something similar for the gas connection on the dryer.

    Congrats on the good contractors. We have horrible problems with electricians and plumbers as well. We finally found a good plumber--not so lucky on finding a good electrician.

  • 17 years ago
    last modified: 10 years ago

    Hey -- great story -- and so happy to hear a tale about the Contractor Who Would ..... and Did .....And Finished the Job!

    Time to celebrate! :)

  • 17 years ago
    last modified: 10 years ago

    My worst contractor experience was with an electrician, too, Mari! Last year, during our garage project. He didn't return calls and the helpmeet said he'd take care of it... blah, blah... . 4/5 weeks after the fact I got on the blower and left him a message stating who I was and asking why he hadn't returned the 4 prior calls (recited the dates, too!). He called me back the next morning, at 8 AM, lol. He finished up what we needed done within a couple of days and I told him to bill us. "But there's more to do...". Yes, but you aren't going to do it, I've lined up someone else and he knows the entire story. I want to pay you and be finished with you. I don't want to be angry, I want the job finished. We are now 4/5 wks. behind schedule because you don't return calls or follow up. You should have seen his face! What story do you think I tell when his name comes up in passing conversation? He's a big name in my area, but I know a lot of people, too. And the other contractors sure as hell noticed his lack of timely presence. :)

    Every other local contractor we've ever used in this area has been uniformly great. We've been open, "up front" with them, willing to work with their schedules, and unflinchingly understanding when things have "taken a turn". If we've had a small, piddly job we've been willing to work with them and asked them to be honest about their willingness to do it. We happily pay money "up front" to "seal the deal", and pay the final bill promptly.

    It's nice to hear such a good story from you because I know you've been through the tortures of the damned several times in the past few years. Do you suppose your recent success has anything to do with the present economic climate? I do! Times are gettin' leaner every day for contractors and the importance of returning calls and actually SHOWING UP or calling if you can't is more important than it maybe was 2-3 yrs. ago.

    Excellent move on the kitty! Shelters are awash in them (result of economic downturn, too), and they make the most excellent pets. I've been lobbying for another 1 or 2, too.

  • 17 years ago
    last modified: 10 years ago

    Happiness is . . . having a husband who worked as an electrician's apprentice as a teenager. He does't do it for a living, but he's done SO much electrical work on our houses over the years. He's so nonchalant about it, too. It's not rocket science he's always telling me.

  • 17 years ago
    last modified: 10 years ago

    No, Chelone, I don't think that these two particular incidents have anything to do with the current business climate... I've used this plumber off and on for a couple of years and he's always been quite reliable but he had disappeared for a bit to take care of some family stuff, as soon as he got back he was right on the phone to me. He's always been well-behaved in that department. He told me once that while he knew bazillions of electricians (since he does work as a subcontractor at times) he won't refer anyone he wouldn't hire to work on his own house, because if it goes badly for the customer it reflects negatively on him, but finally he'd gotten to know this excellent guy who's very well established so he was happy to give that referral. The electrician isn't even listed in the yellow pages, ya gotta have connections *snicker*... We talked about the problems I'd had with people not returning calls and not showing up and he grinned and said "that's why I don't even need to put my name on the side of my truck" - because he has always run his business like a sensible person, he's never hurt for work and never even had to advertise, but unfortunately it makes him impossible to find if you don't know someone who knows him!

    He gave me a couple of references - more folks from the "construction underground" LOL - to come look at structural issues like the trampoline floors, but I'm going to wait until after the holiday to make those calls.

    As for the kitty, it's shelter all the way for us. (We drove 14 hours RT to get our dog from a shelter in New York! Hurrah for Petfinder!) We're planning on a young adult instead of a kitten this time. Kittens are always comparatively easy to place but when they're not "cute widdle babies" anymore it gets a lot harder for them, and I'm not really up for kitten-level chaos. I admire the people who can adopt seniors but I just can't do it, even if that makes me a bad person it's the way it is. This is a "one dog, one cat" household; I don't have the energy for too many critters, Goku "overloads" rather quickly, and we want to make sure we have the financial wherewithal to care for all our pets properly. We might be coming up your way cat-hunting later in the summer - we hear there's a good shelter in West Kennebunk and Petfinder is showing a fine selection. (I don't mean that quite as clinically as it sounded!)

    My DH dug graves as a teenager. (I'm not kidding. He worked in a cemetery.) Not a real useful skill. :-)

  • 17 years ago
    last modified: 10 years ago

    Our entire "fleet" was removed from the welfare rolls in W. Kennebunk. Good website.

    3 kittens in fall '03 (they "waived" the limit for us, lol) and the dog in the summer of '04. We adopted our first dog there, too. Way back in '91.

  • 17 years ago
    last modified: 10 years ago

    We have rescue kitties, great electricians, plumbers and handy persons in central Texas too, if anyone needs to know :^)
    I'm so glad that you are having good luck with yours Mari...life needs to be easier for you!!
    We have Texas hugs too, and here is one for you!! (())

  • 17 years ago
    last modified: 10 years ago

    So glad you had good luck with contractors. I have had some good and some really bad experiences. Seems most now don't really care what you think, they just get enough complaints at the BBB and close up shop and open with new name.

  • 17 years ago
    last modified: 10 years ago

    Thanks for your sweet words, Jaybird - life IS getting a little easier, knock on wood. :-) A neighbor got her roof done yesterday and can't rave enough about the roofers so we're going to have them come out and see about patching the porch roof and doing a few other things to squeeze a few more years out of this roof so we can save up for the whole shebang. So there's another good one "on the spike".

    A guy is coming next Wednesday to stack our washer and dryer and do the new vent for it - I have my fingers crossed. He at least returned my phone call promptly, I'll give him that much.

  • 17 years ago
    last modified: 10 years ago

    I'll add my recent "anti-rant" here, too.

    8:00 ish on a Sunday night - no water in the house. We live on an acreage with a drilled well and a holding tank, and a quick glance shows water coming into the holding tank, so it's not a well issue, thank goodness. Determine the cause of the problem is likely the pressure pump on the holding tank.

    Monday morning, dh calls the Water Company and relates the problem. Fellow says he will be out by 11 AM. He showed up - on time - and agrees that it is likely the pump, and mentions that they have had a rash of problems with the same pump in the past year. Installs new pump and pressure tank within one hour. The pump had a three year warranty on it, and was installed about 3 years and 3 months ago (figures!), so he took the pump back with him and told me he would try and get a warranty credit on it.

    When we received the bill, he mentioned that the date of manufacture on the pump showed it was actually 4 years old (it was apparently a piece of older stock when they originally installed it). He said the company would not honour any warranty on it, so he waived the labour charges of his service call to make up for it!

    A contractor that gives prompt, same day service, then charges *less* than he could! It's like a fairy tale, LOL. Actually, we've had outstanding service from quite a few small, local mom and pop companies, many that were aligned or recommended by our builder (also a small, local, mom and pop company). They really do exist.

    And FTR, our local economy is still very robust.

    Carrie

  • 17 years ago
    last modified: 10 years ago

    We had a chimney installed in our new garage (oil fired-furnace with an extra flue for woodstoves). The flue for the woodstove showed signs of moisture seepage around the thimble (where the stove pipe connects to the chimney) early this spring after torrential downpours. I called the mason, explained the situation/circumstances for the leakage and told him to come "scope it out". I explained what I wanted to do to smooth out the cinderblock chimney he installed, emphasising that the final finish will be painted.

    Today! he was pulling out of my driveway as I was preparing to pull in. He has a plan (left me a note to that effect), and knows I'm "cool" with fitting it in to his schedule. I don't expect him to drop everything and "hop to", but told him I want to get the face of the chimney skimcoated over the summer, so there is plenty of time for the surfacing to "cure". He's a great guy; has done two chimneys for us, and, as a tradesman, I understand that sometimes you can't fix everythng as quickly as you may wish.

    I also appreciate that there is definitely a "network" out there, Mari (lol). Contractors know each other, they talk to each other.