Fed up with our tile store

14 years ago

So our granite still has an oil stain(my fault totally), so I call our local tile place who is the only place in the area that carries the correct poultice to fix it. Now this same store that tried to charge my card 15,000 for a 1500 tile order, causing my card to be declined and cancelled:(,

screwed up my order and ordered 5x5 tiles instead of 2x5 size causing a 5 day delay, sent me the wrong grout color(a dark brown instead of antique white) with my tile order that luckily I caught before the tile was installed, and also sold me the grout that had a major defect and now needs to be stained to the correct color. So I go to pick up the granite cleaner, thinking after all the trouble they caused me that they wouldn't charge me for the cleaner since that is what I would do if I screwed a customer that badly! But no, they charge me the full price and when I ask if the grout stain finally arrived(been waiting 4 weeks now), she said adobe stain was a hard color to get and sadly it had been backordered! Ummm that would be ANTIQUE WHITE!!!! I am done with them!!! Seriously have no idea how they stay in business. Oh and they still made me pay for the stupid granite cleaner and not a sorry about having the wrong grout color AGAIN! I guess I am glad I got an oil stain or I would have had dark brown grout eventually!

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Comments (9)

CEFreeman
14 years ago
OMG.
BBB?
Angie's List?
Letter to the owner?
Link to this post?

I think I'd be ready to choke the smirks out of them.
beaglesdoitbetter1
14 years ago
My tile store was a bunch of idiots and crooks too. At least your store accidentally over charged you- mine overcharged us by a whole heck of a lot on purpose and we were stuck w/ those prices.

I don't know what is wrong w/ some of these tile people.... too much inhalation of tile glue maybe?
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ILoveRed
14 years ago
Hmmm. Bet, I can beat you all. Several years ago, my tile store sold my tile guys a flammable--outdoor use only adhesive that was used in my basement and caused my house to burn.

Then no one wanted to say the buck stops here.

Believe it or not, I can actually tell that story now without throwing up.
jerzeegirl
14 years ago
CKGM: Is there another tile store you can go to? Those people don't deserve your money.
outsideplaying_gw
14 years ago
My question exactly...at the expense of a construction delay, is there another option for you for tile? I'd be darned if they would get another cent of my money after being treated this way. I'd be writing letters and personally delivering them to the owner and giving them a piece of my mind in front of some customers at the same time. Plus BBB would hear from me as well. OMG doesn't say enough about these bozos.
brianadarnell
14 years ago
what is it with tile stores. I feel like they're all the same. good catch on the grout. I hope the poultice removes the oil stain.
suzanne_sl
14 years ago
In defense of some tile stores, I have to say that the two we dealt with met or exceeded our expectations. We bought our backsplash tile from Arizona Tile locally. We were in several times mulling over what we wantd, borrowing samples, etc. They offered just the right amount of help - not too much, not too little. When we finally decided, we needed to order the tile, the grout, the thinset, and the sealer. They patiently explained the various options on all those things. When the order was in 3 days later, they fetched and loaded the stuff into our car, and called when they discovered they'd forgotten to include one item. We had to drive back to the store, but at least we didn't discover the error when we were mid-job!

We got our fireplace tile from Bedrosian's, also local. They also met expectations. Two of our boxes of tile turned out to be 60% broken when we opened them, and Bedrosian's ordered more without any fuss.

Neither of these transactions was large, in fact, definitely smallish. They did well for us and I'd recommend them both.
cakelly1226
Original Author
14 years ago
Oh that will be my final visit and my husband is calling them today to chew them out. They really stink. They are pretty much the only game in town so everyone uses them. I wish I ordered my tile directly from the Tile-shop which is all they did for me! I could have done the same and saved the price gouging that I know I got too.

Ok Rant over- there is much more horrible things in life than a bad tile store. I just was so angry last night and my DH said I was a wimp for not telling them off. I just wasn't up for another battle. Hence my rant here- thanks for all the outrage support and I promise those pictures of our "finished" kitchen eventually! Once I get the correct grout color!
a2gemini
14 years ago
CK - ahhhh!!!!!
I have been talking with them about tile.
Which branch did you use???