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adrienne2011

Should I ask that these cabinet imperfections be fixed?

14 years ago

These smallish light lines are on the top part of a base cabinet door (the drawer is above it):

This ding is something that can be felt, and is actually quite a bit more noticeable than it appears in this photo:

The dark splotch at the bottom of that particular drawer doesn't bother me, but the little ding, which was obviously a mistake, does.

So, do you think I should request a new drawer and a new door, or just the one and not the other, and if so, which one?

Thanks in advance. :o)

Comments (20)

  • 14 years ago

    Absolutely...your cabinets are beautiful! They look like they were custom-made and they should come without scratches or dings, in my opinion. I am pretty picky...someone else might have a different viewpoint. It will probably always bug you if you don't.

  • 14 years ago

    Wouldn't these spots be easily disguised with some touch-up paint?

  • 14 years ago

    I would probably just touch them up. It is frustrating for someone to damage your brand new kitchen, but..... it might be less stress for you to just let it go. In a bit of time, those little marks shouldn't stand out as much (especially after you have made your own.)

    The little wood stain pens that are sold at HD/Lowes/etc. are wonderful for this.

  • 14 years ago

    Some of the other dings and mistakes that I found on other cabinets can be fixed with a touch up stain pen, but the light streaks probably can't because they were sealed over... or whatever Kraftmaid does after they stain cabinets. The little ding would probably respond well to touch-up stain, but would still be a dent. I dunno. The cabs aren't installed yet - they're were just put in place but left unattached today.

  • 14 years ago

    The installers put a small dent in the top part of one drawer... we let it go. These things happen and in our opinion, wasn't worth the hassle to get a new one. I think that you can ask for one if you feel that it's worth it - and you should receive a new one. However I would probably just touch it up and let it go.

  • 14 years ago

    Given that they are Kraftmaid and that is a major company and not just a local cabinet maker, I would probably insist they be fixed because Kraftmaid can handle the cost of a few fixes or lost doors and because as a big company they should be quick at fixing. I appear to be the minority here, but you are paying for something that should be perfect, or as close to perfect as possible. Plus, if you took the trouble to post this question here, obviously these things bother you.

  • 14 years ago

    Life is too short. Let it go and enjoy your beautiful, new kitchen!

  • 14 years ago

    We've installed KM in two of our kitchens and I have nothing but praise for their customer service. Contact your KD and request new doors. We're currently 85% through our 2nd install and I've requested about 15 replacement doors. Don't settle, KM could care less if they send 2 doors or 20. You'll never be complety satisfied until it's perfect!!

  • 14 years ago

    Your installer should use the touch up kit that came with the cabinets to fix these minor imperfections. That's a standard part of the install phase, right when he's doing the door adjustments. You'd probably be surprised that your cabinets already have some minor issues repaired as they've come off the assembly line. It's standard proceedure, just like at an auto dealership. You don't get a new quarter panel for the car for a inor ding. You use body filler and touch up paint to repair it. Those blemishes are very minor imperfection are not large enough to warrant a complete door replacement.

  • 14 years ago

    I sent back 3 cabinet carcasses and four doors. Also had to refuse my granite perimeter counter when it came for install. SOOOOOOO painful to do but worth it in the end. My thinking is I paid a lot for these cabinets/counters why start with blemishes. My project was delayed two weeks waiting for cabs and one week waiting for counters.

  • 14 years ago

    I had Kraftmaid in a previous house. There were a few dents and blemishes. I used stain pens on the ones that I could and only sent back anything that a stain pen would not remedy. I felt a bit "cheated" at first because, yes, it's a lot of money and they should have been perfect (IMO) but as time passed, I never gave it another thought....until now. :)

  • 14 years ago

    I'd let it go, honestly. It's a small blemish that could easily be touched up.

  • 14 years ago

    I felt the same way as you when my floors were installed - but I quickly realized it's wood - it dents, scratches, and nicks. I'd let it go - they are likely to get a lot more banged up than that over time :)

  • 14 years ago

    Honestly? Those are the kinds of tiny scratches and nicks that will happen the first time you use the cabinets. The top one can easily be fixed with the color pen, and the bottom one might be worse than it looks but I can't see anything there at all.

    It's wood. It's what wood does. :-)

  • 14 years ago

    The one on the drawer will likely be a lot less noticeable when you put on a handle/pull. I think you have to do what your head and heart tell you to do. People can tell you to let it go, but if you can't, you'll kick yourself years from now if you are still hanging on to it. At the very least you can address it, and if there's nothing to be done, then you can shrug it off.

  • 14 years ago

    Talk to the installer. Let them try to touch up. Then request replacements if needed. They are used to doing this!

    They're nice--you don't want to feel like you got had whenever you see them!

  • 14 years ago

    OK - thanks, everybody. :o) I think I'll just ask them to try to touch them up.

  • 14 years ago

    It is funny, but the spots that bother you can probably be corrected easily. The dark spot would bug me though....but, it might be fixable as well.
    If any of them do not look good after they are touched up, you are entitled to a replacement doors.

  • 14 years ago

    These look like cherry- which is pretty reactive to UV in sunlight, changes color quickly over a short time period. The best finish, texture and color match you ever get with a set of cabinets is the one on the original set, where they were finished together as a group and have the most cohesive color as a set. The more time goes by, the more likely any replacement part would show sheen or color variance that might actually be more noticeable than well repaired dings. The best outcome for cherry is to seek repair of the original material rather than replacement, if you can. Intelligent touch-up would take care of the dings. Too bad there are dings-they are such an avoidable problem if cabinets are properly handled. I have owned a fair sized custom kitchen dealership for about 30 years and am a CKD, and that's the approach I'd take if these were in my own home. Good luck.

  • 14 years ago

    They're actually maple with a chestnut stain - I like the color of cherry but the grain and hardness of maple, which is why I decided on these cabs. I think that these were dinged before they were ever boxed, because the guys moving them into the house were EXTRAORDINARILY careful and respectful of the walls and the cabs.
    Plus I know those light streaks were there before they left Kraftmaid, because they aren't scratches - they're just weird streaks in the wood.
    Anyway, thanks again to everyone for your advice.
    :o)