Sorry to hear about your Medallion troubles. I am awaiting a cabinet order. I hope ours goes smoothly.

You would think in this economy that they would make every best effort for you to have a good experience. I'm sure hundreds of people will read your post.

I am having floor difficulties right now. i ordered tile from HD Expo and 4 wks later, they tell me it's backordered for another several weeks. I called the manufacturer myself and they said it's backordered for another 8 wks. Never did Expo offer another tile, color, size, etc... And they said "if you pick out something else, you're not going to get the sale price you paid for the first tile."

I said "Don't worry, I won't. Please process my refund."

Well, that was another hour of wasted energy, not to mention all of the galavanting we did originally to pick out that tile.

Thanks for posting this. We just had Medallion cabinets installed. I'm curious to see what our experience will be in dealing with the small details.

Our installers will be back once our floor is in to do the finishing trim. At that time the one cabinet door that was imperfect is supposed to be replaced.

Thanks for posting your experience. If everyone did this may-be the customer service would improve. If I had been considering Medallion I would have crossed them off the list base on your story.

Thanks everyone.

Craig-00 thanks for the list of the names, I will send them letters.

My husband and I are both in the service industry, and customer service has always been #1 priority for us. I can't believe all the trouble I have to go thru to get the damaged doors replaced. I called the manager at 5:30pm last night and tried to get a confirmation of delivery date. He basically said that I would have them on Monday, if not, call again. Call again? If I don't have my parts on Monday, I am not calling him. I will be calling the CEO.

Thanks again!

craig 00
Thanks for posting info for medallian cabinets.

You are a good consumer advocate.
People will feel less helpless if they know what to do.
Thanks, again.

No, I do not have medallian cabinets

Where is your KD in this? The cabinet showroom where you ordered the cabinets? The proper (and quick) channels would have your KD just reorder the doors and you should get them within 14 days or so. The only way a cabinet rep should even be involved is if the showroom has repeatedly failed to order your replacements.

I'm sorry about the headaches you still have. I remember your original post about the drawers, etc, because we both have Medallion. I haven't had any issue with them at all after that...I needed two extra doors later for an add-on. I never dealt with anyone there, though. My KD company did that for me. Is there anyway your KD could do something for you? Why should you have all this grief? I'd still send the letters, though. Good Luck onward!

We had problems with the dark streak with some of the drawers and trays soon after the cabinets were installed. My KD was surprised to see so much of it on our order, but not sure if she could get them replaced. I suggested to have the Medallion rep to come to my house and see if he would agree to replace couple of the worse ones. The rep had agreed to replace two warp doors and three trays on 4/16. Then, I didn't hear back from the rep for about a month. I called the KD to find out the status of our replacement parts in May..then the rep said the parts are coming...and coming...and coming. The rep first told me that the replacement parts would only take about 3 weeks. I kept on following up with my KD every month, but she couldnot get a straight answer from the rep.
Then, the rep came back to my house in June and tried to fix the the two warp doors?! This is after two missed appts. I thought he was back to replace the warp doors and put in the new trays.
Anyway, the rep told me that he would order the replacements parts that day (early June). I asked him why he told my KD that the parts were ordered back in April, and of course, he could not give me an answer. Anyway, he sent me an email couple of days after his 2nd visit that the parts were order, and we would receive them before end of June. Then, the rep told the KD that we should expect to receive the parts from 7/17 to 7/24, then later changed to 7/31. Well, I found out from the rep's boss yesterday that the parts are not ready, but the two doors will be shipped on 8/2. He told me that he is not sure if Medallion would replace my trays. We have passed 90 days, so it is a warranty issue. What??? They don't stand behind their products? The rep pushs my order beyond 90 days, and now they may not replace the trays? This is just BS.
I thought Medallion is a reputable company. I am very disappointed in Medallion.

We will see if we get the doors on Monday. It has been very difficult experience...my kitchen remodeling should have been done around 4/10, buts it is still not done....

Well, KD has scheduled the cabinet installer to come back to finish the job on 8/5 either with or w/o the parts. They will finish the job the best they can, and are very willing to come back out again if they have to.

I will be back with status report next Monday.

Having dealt with medallion many times have never heard of an issue such as yours.... customer service is excellent
my professional opinion is they are the best value out there.
are you saying the roll outs had streaks on them or the doors?
If the roll outs/drawers had streaks why would they be replaced?
If the fronts had unusual streaking I could see replacing them after the rep approved it.
Streaks are natural in some woods.
Live wire is correct in stating that parts take 2 weeks
your KD/company has more pull and should have taken care of the problem.

Gowelch,
Did Medallion come with the replacement doors on Monday?
I'm curious as to how this will resolve as I have Medallion cabinets being installed in my kitchen and we also now have a few replacement pieces on order. Sigh.

Sorry to read about your problems with Medallion. My Medallion cabs were installed in April. I had a couple of hiccups. Missing door/panel and wrong size panel for built in refrigerator. Replacements came withing 2 weeks. The quality of my cabs is superb. No staining/streaks. My only gripe with them would be the sorry s*** hinges that were all bent. They use Amerock hinges. We were replacing them anyways because I wanted black hinges and you can't for some reason order black hinges already installed. Hope your problems are solved soon and to your satisfaction!!

Yes, my two replacement doors came on Monday, but no pull-out trays and the bumpers are still missing.
I called the rep, and he told me that he would try to get the rest of the missing parts. As of today, I still don't have them.
My contractor came on Wed to install the toe kick and handles. Unfortunately, he cracked two doors (one was the new one received on Monday), so he would have to replace them. Did anyone of you order under cabinet trim? This piece is supposed to cover the light rail. If you did, what kind did you order? Our kithcen designer ordered the wrong style of trim. I looked at all the trim options again, but can't find one fits our style. I think we should have the trim. I am short (5 4"), so I could see the light rail under the cabinet. My husband and kids are 5 10", so they can't see it. I believe the trim will make the cabinets look more finished.
Our kitchen is very clean line and modern looking..any suggestion?

Thanks,

My GC did the same thing! Didn't take long to get the replacement door. Regarding the trim, at first I liked the clean line of no trim but now I am glad we did add a small trim piece. It gives a more finished look. My KD picked it out. It is a flat edge that has a bit of bullnose on it. This picture was the best I had of it. I'll try to post another for you later today.

My wife and I are batting heads deciding which door style to go with. I want a simple Shaker style but she wants a bit of design just so it doesn't look so stark.

But, we both love the full inset cabinets with the hardware you've chosen. Simple, but extremely elegant!

Which color are those painted? It's hard to tell in the photo.

Thanks - we really like your cabinet style.

I just happened to type in "medallion cabinetry reviews" and ran across this interesting discussion. I am a designer that works primarily with Medallion, I thought I would do some investigating to see what is said about Medallion on the internet so I am better prepared for customer's questions/concerns. But enough about me: I was very surprised to hear "gowelsh's" situation, as it is completely atypical from any experience I have had with Medallion in the last 3+ years I've worked with them. Some helpful information may have been omitted by your designer for one reason or another. Warranty issues caused by shipping-dings, dents, etc. have to be reported within 30 days of delivery of the cabinets. To be clear-this means delivery to the kitchen showroom's warehouse-not your home. Other than that any reasonable problems with style, wood graining/knots, hardware etc. shouldn't be a problem to have replaced later on during the project. Problems with aesthetics are more tricky however, because it's all relative, and depends on what your designer lead you to believe is typical (and more importantly, how that relates to what the cabinet company considers typical). This is the biggest problem I see is that designers do not give customers realistic expectations. For instance I have seen on another forum a customer that had ordered cherry cabinets and was appalled when they got darker, and the grain variation was magnified with age. This is normal and to be expected. But if you are not told that and you make a decision off of a single door sample that is relatively consistent you will not be happy.

Anyway, I agree wholeheartedly with "live wire oak" in that your designer should have taken on these issues for you-not a rep. I have never had a customer deal directly with the cabinet company representative. That is my job-sometimes it is not a fun one, but it's what I signed up for. Any replacement or additional material should not take more than 2-3 weeks no matter what reason it is being ordered. On rare occasion there have been things back ordered but they have always come in w/in 7-10 days of the delivery window Medallion gives us. But, whether it is shipping damage, a warranty issue, a door or drawer with graining or a knot that is unacceptable, or just an extra piece of molding because an installer cut a piece too short, nothing should take more than 2-3 weeks to replace. I am sorry someone dropped the ball on your job.

I do feel for you though, we have worked cabinet manufacturers that have put us through similar problems. On a much grander scale actually, and I know how stressful it was for me, and can only imagine actually having it be my own kitchen. It sounds like everything is finally coming together and hope when all is said and done that you end up with the kitchen you were hoping for. I would just hate for Medallion to get a bad reputation for something that is so unlike them. Please do not think I am discrediting your problem, I am sure it is very real but it is certainly not normal and I again wish you all the best.

We have Medallion Silverline cabinets with only a 10 year warranty. After 7 years, and several years before now, the finish is coming off of the cabinets around the handles even though I have followed the instructions for cleaning the cabinets. We called our designer who contacted Medallion a week ago. No contact from Medallion yet, but we spent a lot, went through a designer, and shouldn't even have to be worrying about the finish after 7 years. These are maple cabinets with a cherry finish. We have taken good care of them, and, if the finish is baked on as it should be, the warranty should be for a longer time. I would never buy Medallion again.

rlcopp,

Did you ever have a resolution? We are having the same problems as you. We have Medallion maple cabinets with a
brandy wine finish.

lsst and rlcopp,

I too have Medallion maple cabinets with a brandywine finish and at the door handles the finish has come off so much that it is practically blonde woodwork instead of the dark color it is supposed to be. Cabinets are 7years old. Was wondering what response you received and if they stood behind their warranty. To date, have spoken to their representative, at first he blamed it on normal use, but after seeing my pictures has asked for me to send in one of the doors so they can "test" it.

I have heard of instances of finish deteriorated around hardware cause by hand lotions. Apparantly (and oddly) it is one of the few things that can attck the finish but it occurs over time.
Does anyone in the house use it much? No other reason I have heard of which woUld then be a defect.
I've taken to discussing the hand lotion business with my customers to prevent problems.

Interesting about the lotion, however, that would not explain our situation. I do use lotion every morning, however, ironically I do it right before I leave for work and don't go in the kitchen after putting it on and my husband is not a lotion user. It seems to be from every day normal use which I have never experienced before on kitchen cabinetry or any furniture finishing.

This is interesting. It makes you wonder if any of the Warranties are worth the paper that they are written on for any of the cabinet companies. Do they really ever cover anything?

I have Wood-Mode cabinets with a lifetime warranty on the finish. I have several areas that look terrible, and the KD told me that this would not be covered under their warranty. Normal wear and tear. Hmmm.

Please post the outcome.

A follow-up to how my cabinet fading problem was resolved. The district rep sent me new drawer fronts and doors and explained to me the warranty did not cover the labor to install. Not the ideal answer, but after a long day of switching out hardware and door handles I have kitchen cabinetry that is no longer faded.

I HATE my medallion cabinets. I think I am on my 7th order since first installing my new kitchen. Every door and drawer needed replacing because the paint started chipping after 6 months. 18 months and 7 orders later and my kitchen is still incomplete and looks like junk. Medallion keeps telling me they will replace defective parts for life. I am tired of replacing parts. I want a quality kitchen that will last. It is a joke. Never buy this product.

I just received my order of 7 Medallion cabinets to used as a bath vanity. One of the cabinets is called a counter wall with appliance garage. It is a 2 door tall cabinet that is meant to sit on the countertop, so there is no bottom shelf to it. To our dismay the bottom door is 1 inch up from the bottom of the cabinet, leaving a large gap between the door an countertop. We were then told that the Medallion rep said it is that way because we ordered partial overlay doors! Why would anyone ever want a cabinet that sits on top of a counter to have a 1 inch gap under the door? What a poor design. So far we have been told that they would not do anything for us and that our options are to cut the cabinet down ourselves or order a larger door at our expense. I am not happy!

Partial overlay doors have gaps between them and the frames show. Sorry, but that's the nature of the beast. All of the drawers will have gaps between them and the doors or between the drawers. That's what partial overlay IS. You got what you ordered. Doing full overlay on that piece only would just look silly.

You might be able to adjust the door downward a little bit, but even if you can't I think it will still look fine.

Just so you understand, there is no frame on the bottom. Just a 1 inch gap where the door hangs above the countertop. I understand the frames show between doors and drawers etc., but I wouldn't expect a door to not cover the whole opening.

dwiegand, it sounds like the cabinet is designed to sit directly on the cabinet below, and the countertop should be built around it. Is that how it appears? This is something your KD should have caught. Have you addressed it with him or her?

If they were going to get the door to go an inch lower, then you would have to order a custom size. You can have your installer cut a filler to cover the space but then you won't be able to slide things in.

Order a filler and attach it to the top of the door opening, then move the door down to where the gap is acceptable to you. Easy fix, should be less than 25 bucks w/o shipping

we ordered 13 medallion cabinets delux finish so far there are about 6 doors that have defects in them and one has a chip out of the side . i still have to take the shrink wrap off 3or 4 more. so far I'm very disappointed in the workmanship .

This is incredibly helpful. I happen to own two companies and the customer service described here is really pitiful. Not to mention the rate of defects seems to be way beyond what I would consider acceptable in any industry. I'm in the process of having a designer lay out a new kitchen for my home. She has done a great job. She has also recommended Medallion. Based on the input in the thread, I will definitely be reconsidering a different cabinet manufacturer.

Thank you all for savings me a lot stress.

The warranty from Medallion and Elkay is WORTHLESS! I have had the same exact experience as this poster. I had issues with my cabinet finish starting 24 months after the installation. I made several attempts to have the design company look at the cabinets for warranty replacement. Guess what?? Never happened. Never returned the call, never came out... and then - of course they went out of business. Now I am in my 3rd month of emailing the Elkay rep - after he came to our house, took pictures, promised warranty replacement, etc.

This company is a joke. Do not buy your cabinets from this manufacturer. We spent over $25,000! Yes - a lot of money... for a lot of cabinets... and quality and a warranty that is WORTHLESS!

I remodeled my kitchen with their cabinets. They are just terrible. Almost every cabinet has delaminated, which started at less than 6 months out. I was told that I, "watered my kitchen" and that they would not replace the defective cabinets. I never spray on my cabinets, have wood stove near by, and a dehumidifier in the summer. Zero chance of humidity build up to cause delamination and bubbling. The worst higher end cabinet purchase. I would have been better off with Ikea cabinets. 35,000 down the tube and ugly cabinets. Oh, the finish was incorrect as well and they never sent anyone to fix it.