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HELP! Marble Install gone wrong!

11 years ago

You all have been such a big help to me. My marble perimeter counter install went fine. Yesterday they installed my single slab beast of an island, mitered cut. I had to go look at it Sunday because they said marble chips easily and I said the miter looked horrible because of chips. They said if I rounded the top into a half bullnose than the chips would be avoided. Well, there are 3 major areas that you can see fill. 2 are on the seating/main side of the island that everyone sits at. My husband wants it ripped out and a new slab done. We paid so much for this. Do you think we are being unreasonable? We've paid for half of the marble. I sent my contractor pics last night and still haven't heard back. From a distance it's fine but for a new product I think it should be better. We are aware that we will cause etching/staining/chipping with wear over time but it arrived like this. Looks like white out or paint. Want honest opinions if you would accept this. Thanks a million

Comments (20)

  • 11 years ago

    I would not - not for that kind of money! I agree it looks like you gobbed paint on your counters. Bless your heart - I'm sorry this happened! FWIW your kitchen is very pretty - I bet you can't wait to use it!

  • PRO
    11 years ago

    I am a fabricator.

    The chips, particularly the corner, are not acceptable. Even the edge where it's not chipped is mediocre quality at best. I can see the "wavyness" in the arris line (the top line along the edge of the stone) which is poor workmanship and, in a high quality environment, would be eliminated.

    Marble is actually relatively easy to fabricate if you have the correct tools and expertise.

  • 11 years ago

    You're not being unreasonable. I don't see why they even bothered to deliver the piece.

    Read your contract, wait to hear from your contractor, and hope for good things. Good luck for a swift and favorable resolution.

    This post was edited by EAM44 on Wed, Sep 3, 14 at 12:33

  • 11 years ago

    Your kitchen is gorgeous!!

    No, I would not accept this.

  • 11 years ago

    Not acceptable, and I would take a closer look at the perimeter counters in light of the work done on the island.

  • 11 years ago

    Thank you soooo much all of you!! When you don't deal with stone on a day to day basis, it's difficult to know what is acceptable! oldryderâ¦love your expertise weighing in. They kept saying how difficult marble was to work withâ¦.I kept thinkingâ¦have you looked online lately, somehow other fabricators have figured it out!

  • 11 years ago

    I would not be happy with those edges.

  • 11 years ago

    So sorry you are going through this! Here's to a very swift resolution!!!

    Your kitchen is so beautiful. We are doing something similar and it was really nice to see your beautiful pics this afternoon, despite the marble issue!! What kind of marble is it? Is it polished or honed? Hard to tell from my iPhone.

    I just spent an hour at the wholesale marble & granite place with my designer and I'm exhausted! Tough choices!!!

  • 11 years ago

    The blip might be able to be improved and blended in to where it could be acceptable, but I don't think that corner can. Marble is best with an eased or rounded edge and it looks like they not only angled it too much but may have also run into a vein or other fissure near that edge. There may not be much they could have done to avoid that once they cut the unfinished edge in that spot. I don't know -- not an expert, but I could not live with that corner. They need to find a master artist to do a repair, find another slab or refund your cost and let you go elsewhere.

  • PRO
    11 years ago

    Imagine if you tucked your skirt into your pantyhose and strolled from one end of the shopping mall to the other.

    That is exactly one half as embarrassed as I would be if my name were associated with that installation.

    Fortunately, it's relatively easy to fix inconspicuously.

  • 11 years ago

    Not acceptable. Not at all. Hope your issue is resolved quickly and that you love your marble as much as I love mine! Your kitchen is stunning.

  • 11 years ago

    oldryder, is the "arris line" where the two mitered pieces meet?

    It seems if it had been a true miter--and done well--the line would be virtually invisible. Since the top was rounded, it appears to have exposed the line. At least when you do a built-up edge, the line is less prominent.

    It is otherwise such a beautiful stone. It's a shame they repaired it so badly. Good luck.

  • 11 years ago

    I wouldn't accept it as is.

    yes, it IS a beautiful piece of stone except for those spots.

    I would very, very carefully go over every inch of it and the perimeter stone. Then I'd have someone else go over it inch by inch to double check me...

  • 11 years ago

    Good for you, for having the courage to post and to question what was delivered. What on earth IS that white-out if not paint (or white-out)? Glad to hear there may be an easy fix.

    Good luck and we'll look forward to more pictures of your finished kitchen!

  • 11 years ago

    Your marble and kitchen are gorgeous!

    I feel so bad for you, I went through this several months ago. The fabricator that did mine did not have the equipment nor expertise as Old Ryder said. They very eagerly took my island back saying no problem, they'd have it repaired in a few days or use another slab from the same lot. When I called to see when they would reinstall, the owner told me he could not meet my expectations and would give me a full refund. This was not what I wanted nor expected. Long story short, I have a black walnut island now.

    Fortunately, yours is a new build so the GC should make this right by hiring an expert to fix it. Keep us posted.

  • PRO
    11 years ago

    "Since the top was rounded, it appears to have exposed the line. At least when you do a built-up edge, the line is less prominent."

    linelle:

    You are correct. With this edge profile, a stacked edge would have been much more inconspicuous than a miter. The curve of the edge profile elongates the adhesive line making it more prominent. Had they stacked the edge, the curve would not bisect the glue line; it would be too far down.

    This would not be an issue had they used better color match adhesive. It looks like they used clear.

  • 11 years ago

    Gorgeous kitchen & stone. Keep your chin up, you'll get it fixed.

  • 11 years ago

    Gorgeous kitchen. Lovely countertop; love marble. I couldn't live with the repairs.

  • 11 years ago

    I don't think mitering (to make the appearance of costlier/heavier! thick marble slab) lends itself in the least bit to a roundover edge treatment. The miters are created to be tight at the very point, with a larger an larger amount of resin/adhesive the deeper in it goes, so cutting away the point exposes a big glue seam. This in no way excuses the terrible chipping of the material and the amateurish way they tried to fill them in.
    Get ur monies back and find a more capable fabricator.
    Casey

  • PRO
    11 years ago

    If they used polyester for those "repairs", the worst is yet to come. Polyester is subject to yellowing from ultraviolet rays (sunlight). On the other hand, it just might do the trick...

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