Time to start over.

You didn't say exactly which "seal" is was but suspect fix likely quick/cheap/simple. Usually leaks are from connections in lines to/from fill solenoids or the drain line. Can you say where leaking?

If you like the machine otherwise -- and depending upon nature of the leak -- I would likely advise fix and keep.

Because of model changeover you may find a past generation Diamante or Optima at a Miele dealer. 700-800 would be a good range.

I am completely with asolo. There is NO info here yet to suggest that a new unit is a reasonable solution. Perhaps you need a different repair company.

Well, replacement may be reasonable course of action......but I very much doubt it.

If OP would/could better describe the "seal" that is at issue, I could be more definite. If it's "the usual", as I suspect, it would be like replacing your car because the windshield wiper is broken.

1. this is not a "lifetime" DW

2. it has been "fixed" once already

3. what makes anyone think a different or even a better repair tech will arrive the second time.

4.what makes anyone think the second "fix" will be right this time?

5.how much is all this costing ??? I'll bet it's at least $95 a visit.

6. What is the running repair $$$ in a % vs. new cost?

7. Even if it does fix the issue you still have a middle of the road unit that you won't really trust.

8. I do think it's time to stop throwing $$$ at it.

Now, if this is under warranty and mom is not shelling out of pocket for the repairs - sure let em try to fix it and fix it and fix it.

1) There are no "lifetime" DW's. It's a machine. Stuff happens.

2) Well, yes, she said. Obviously not fixed. Such problems emerge with Mieles, too, from time-to-time. When they do, you advise diagnosis and repair don't you?

3) Because I suspect it's a simple matter and wasn't fixed properly. I don't know. You don't know.

4) See #3

5) I don't know and neither do you. When things go wrong with Mieles that are out of warranty, they charge for repair visits too, don't they?

6) Depends on cost of replacement unit being considered, duh.

7) If it's fixed it's fixed. If OP is satisfied with the unit otherwise, don't see a problem unless only your Miele will do...which seems to be where you're coming from regardless of whatever the problem may be.

8) I don't. Pending OP's elaboration, I'm still suspecting simple problem with simple fix. Don't know. Neither do you.

Thanks for the responses. The water is leaking from the lower right side of the dishwasher. The seal that was replaced already goes around the door. It is not a warranty item, so yes I have to pay for every repair. After a few repairs, we're at the cost of the dishwasher. I will try a different repair company (last one I got through the Whirlpool website) and see if I get a better result. If not, though, I am concerned about my wooden floor being ruined. If it were a tile floor, I would probably not be as concerned.

I helped a friend level a Whirlpool DW at his rental house earlier this afternoon.ÃÂ As I recall, the overfill float is at the front right corner.ÃÂ Could be a leak through there.ÃÂ You haven't stated what is your machine's model number, so I have no reference to look up a parts diagram.

A unit that isn't anchored "square" can result in the door gasket not aligning and sealing properly. Grossly off-level can cause leaking.

OK...door seal leak....thanks. Should not leak from there (but you knew that!). Thinking would not leak from there unless warped frame so that gasket cannot seal properly or over-fill condition which gasket not designed to handle in any event. Warped frames are rare. Suspecting over-fill but not there so can't tell. Your machine does have an over-fill limit switch which should prevent this....if that's what's going on.

Suggest describing this condition to chosen repair company BEFORE commencing visit. In particular suggest they consider potential over-fill condition. There are a number of things they can then focus on. DW's are simple machines. An experienced tech should be able to diagnose and repair. Something has been missed. Tell them about your previous experience and that you NEED experienced person to put this thing to bed. If you use the same provider, tell them what's come before and they may work with you. What you've described is not complicated diagnosis/fix.

I have much personal experience with your machine or machines almost exactly like it. They work fine, last long, and are easy to fix. They've been good to me except I hate their utensil basket design. Again I say IF YOU ARE otherwise satisfied with this recent model machine, I would recommend repair. If you don't like it anyway, I would yield to those suggesting replacement.

Didn't see dadoes' post before I pushed the button. Good point!

asolo - I think you're just looking for a tussle - so I'll oblige.

1.Your wrong - mieles , askos and a few bosch units will still be working in 20 years. I consider that a "lifetime" , maybe not a human one but a large majority of kitchens will be remodeled after 20 years so whomp, there it is.

2. yes, this one was diagnosed, just not repaired very well or is even capable.

3.if it was "so simple" it would have been done right the first time by anyone with an IQ and motor skills above a monkey.

4.well, if that argument held water (pun intended) the simple problem woulda been fixed the first go around and we wouldn't be having this waste of bandwith. Instead a simpleton showed up and moms' still sailing the titanic.

5.Sure -everyone charges for out warranty repairs. Duh !!! My point is that a hundred bucks an hour + parts adds up to a $400-$500 DW real quick. Spending half what you paid for an appliance in repairs is not good financial sense.

6. Yep, see # 5 and you'll see my perspective on this.

7.but it's not fixed , and mom is paying the freight on the experiment, and education of the techs. Not a good move from my seat, but hey it's her money and floors.

8.If it's so simple, why don't ya tell here how to fix it- she out to be able to handle an easy repair like this. If it's so simple, why isn't the tech/co. out there repairing their repair and giving mom what she paid for in the first place on their dime?

Look asolo, I don't recmd. a miele for everyone - I even have a few DW myself that are not mieles. Some of them have problems too, some (a really minute %) of their techs and servicers are weasels or bozos or inept too. They are usually weeded out and shown the door.

But as a whole, their DW;s are at the top of the heap in today's market, but the fact is they don't have anything to offer you if you are looking for a new DW in the $500 price range. This doesn't change the fact that they still have the "best" product in the marketplace, nor is that saying the same thing as "best value".

Nor, have I turned this dialogue into a miele commercial, I didn't even mentioned them until YOU BROUGHT THEM UP !!! I simply told mom that I was of the opinion that spending more money on her DW was not a good idea because it wasn't that stellar to begin with, and the repair cost were/are approaching o high a multiple of the orig. price to be a sound decision. You're the one projecting your bias against brand(s) as an argument for repairing mom's unit.

Yo antss....you're amazing. OP has just described a door-seal leak and even with that description on the table you're still recommending replacing the machine?

I'm not projecting any "bias against brand(s)". I'm saying DW's are simple machines that typically have simple problems. I'm saying it seems to me that this particular recent model DW, with which I happen to be personally familiar, is showing a simple problem that I strongly suspect a competent person could diagnose and fix. With all brands, cheap and expensive, sometimes installers mess up and sometimes repair people miss stuff. Happens all the time. I suspect that's what's happened here. OP described a leak and a single repair attempt that failed on a recent model machine and you want to chuck the machine and "start over" -- which was your instant response before you had a clue what the actual situation might be. I disagree. And I'll bet when your own repair people blow an attempt, you advise them to try again and get it right, don't you?

Your stuff is out there. My stuff is out there. Dadoes', chas045, and dan1888 are out there. I'm content to let the OP decide if there's anything among us worth considering. You're "tussling" with yourself.

dadoes, the Whirlpool Gold model number is GU2300XTVQ1.

FWIW.....yours is essentially the same as my one-year-old 2800. It replaced previous nearly-identical model that lasted nine years before frying the heater relay which was integral with the circuit board. I decided $200+ cost of repair not worth it for nine year old machine notwithstanding that it was working fine otherwise. I have another of that same model still looking like new and running flawlessly at another location for, if I recall correctly, 11 years.

If I had a two-year-old machine with what I think is likely the simple problem you're describing, I would diagnose and fix.

Mom270,

Yes, there's an overflow float at the right front corner in base of the tub. Your service tech needs to take the time to observe the machine in operation, SEE the leak happening to pinpoint the source. Not unheard that the water flow from a leak travels and emerges from somewhere that doesn't itself indicate the actual location. Could be from the door seal, but maybe not unless it's torn or the door is misaligned or the machine is installed/anchored off-square ... in which case the misalignment needs to be corrected, not the gasket replaced again. Note that the gasket mounts to the tub, not on the door. I'd make an effort to fix the machine, not replace it (I can DIY repairs, however, so that's a factor in my decisions, and parts can be bought from various sources online).

Ditto dadoes....again.

I think all that's required is an experienced, competent tech.

Mom270,

Questions: When did this problem develop? Immediately upon install of the new machine two-ish years ago? Or did it work OK for a period of time until the trouble occurred?

You say above "After a few repairs, we're at the cost of the dishwasher." Have there been more repairs already than just the one gasket replacement ... or are you considering future/additional repair visits in making that statement?

"antss....you're amazing"

thanks you.

"I'm not projecting any "bias against brand(s)"."

yes you were ^^^ see your #'s 5 & 7 above !

"I'm saying it seems to me that this particular recent model DW, with which I happen to be personally familiar, is showing a simple problem that I strongly suspect a competent person could diagnose and fix."

could very well be, but you should have simply advised mom how she might "coach up" and monitor her tech to see it gets resolved rather than take jabs at my alternate perspective.

You see, I'm looking at it from an unemotional and financial perspective since I'm not getting paid to repair it or have any connection to that brand/model AND couldn't care less what brand she would buy if going that route.

"I strongly suspect a competent person could diagnose and fix. "

Kinda instills confidence in the Whirlpool system that mom was simply so unlucky to get the worst tech in the system?

"OP described a leak and a single repair attempt that failed on a recent model machine and you want to chuck the machine and "start over"

Yes, I'd seriously consider that and would make the final decision based on the actual $$$ spent and about to be spent and % of acquisition cost. This is the perspective I'm offering - it may not be the right one - or even if it is a sound economic play - not palatable for everyone. My granddad used to want/have EVERYTHING fixed even if it cost more $$$ and yielded an inferior product in the end! There was no changing his mind on the subject, it was just how he was wired. There are also people who are into "recycling" and wouldn't want to see that newer DW go to the scrap heap to rot. Still another POV is the consumer who want to do his/her part to jumpstart the ecomomy and would side with me in a second. That scrapped DW would allow the trash man to stay busy, provide an opportunity for the local shop and salesman, delivery and install guys, and lest not forget the cut our elected officials would get on the sale.

"I'll bet when your own repair people blow an attempt, you advise them to try again "

You'd be out your lunch money I'm afraid. They don't blow attempts, those guys work for the competition or are in another line of work.

Since at least two of you are so familiar with this model I'm sure you have already gotten in touch with mom to walk her through an inspection to confirm or dispel that you guys are in fact correct that this is a "simple" repair?

No? stop carping to me about a perspective that differs from yours and help the lady out then!

I', sure mom is a smart lady and now that she has two differing tracts - can choose the one that best suits her.

My $500 Maytag is 17 years old, so I guess that's almost a lifetime! It did have one repair 10 years ago for a leaking rinse aid dispenser, but that's it. I dread having to replace it, because I love the inside configuration & it cleans like a dream with no rinsing. I doubt a new one will do the same.