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kentc

Ever wondered about Moon Valley Nursery?

11 years ago

If you're a fossil like me and still subscribe to a newspaper maybe you've seen the massive advertisements for Moon Valley Nurseries that have been in the LA Times and probably other newspapers since they have multiple locations. Their ads are more like an auto dealer's than a nursery's with big package deals and lots of exclamation points. Generally I shy away from any business that advertises like that but since I'm trying to buy some basic landscaping plants and since their new North Hollywood location is not too far from my work I decided to go by and see what they had.

Most of their stock is 15 gallon and bigger trees, nothing too exotic but they did have some very nice boxed arbutus marinas. All 24" boxes are $399, except the marinas which are $499, although these prices do include delivery and planting, I'm not sure if there is a minimum to get that. Most 15 gallon shrubs are $99 while 15 gallon trees looked to be $199. A salesman greets you and walks you around. Mine didn't know much about plants and again, he reminded me more of a car salesman than a nursery employee.

In the front they have a pretty good sized area of 5 gallon plants and, if they have what you need, these can be a good deal. I was going to go to Lincoln Ave nursery in Pasadena tomorrow (it's turned into a really nice nursery) and buy a 5 gallon pittosporum tenuifolium Marjorie Channon for $30. Moon Valley had them for $20. I was also going to a nearby power line nursery tomorrow and buy 6 or 7 pittosporum tenuifolium species 5 gallons for $25 to plant for a screen, they were also $20 at Moon Valley. Both of them were large and healthy looking, not 1 gallon plants in 5 gallon containers with 5 gallon prices that I've seen in so many of the cheap nurseries found under the power lines. They also had some agave blue flames in 3 gallon containers, nice sized and healthy. They were also $20, I've seen them for as much as $50 in some nurseries when you can find them.

I bought 1 Marjorie Channon, 6 pitt ten species and 3 blue flames. They had an unlimited $5 off coupon for any plant $19.99 or more in the paper as well, so each one cost me $15 for a total of $163.

So, if you know what you want in a basic landscaping plant and they have it you can get a good price but you have to know what you're looking for. Strangely, they had 5 gallon birds of paradise for $40, way more than you would pay at Home Depot or Lowes. And, like I said, the 15 gallon shrubs, even something as common as dirt, like wax leaf privet, were all $99, way more than almost any nursery I've been at.

But after spending some time there I realized that, also like a car dealer, these prices are just msrp. My salesman went to help someone else when I said I was going to walk around for a while. He was still busy when I was ready to check out so I went to the register, which was a room with several desks and computers instead of a retail check out station and another guy started to write it up. My salesman came in and made it clear that he had been helping me (commission?) and then when I was walking to my car he asked to see my receipt, saying that he always tried to get his customers the best price he could. After that I checked the receipt and saw the interesting accounting on the bill. I scanned it so you could see it too.



Comments (10)

  • 11 years ago

    I prefer nothing larger than 5 gallon, I don't think larger sizes buy you much in the long run. But for CA natives it's 1 gallons, much better to let them grow into your site. The problem with 1 gallons for other plants is that the nurseries seem to have a much bigger selection of 5 gallons than 1 gallons. I've yet to find a nursery that has as big a selection of 1s as 5s.

  • 11 years ago

    Well, thanks for posting this. We are going to go to the one in Murietta soon to find a fast growing shade tree with non-invasive roots. It will cost more to remove the current tree than the replacement tree, but the tree that is there is the messiest tree on earth. It's a Silky Oak from Australia and there is not one season where it's not dropping something on our patio. Hubby likes it because it shades the house but it's ruining the septic system. Has to go. I called and was told to speak with a certain man there and to bring a photo of the existing tree and location. It won't be easy for them to plant a tree either. We are figuring $1500 to remove and maybe $900 for the replacement. Nice to know negotiations are possible. Commission. Hmmmmmm


  • 11 years ago

    kentc you got a good deal there, but their accounting sure is weird; maybe they are using Common Core, lol!

  • 6 years ago

    Moon Valley Nursery has good quality plants. However, they are way overpriced. They're more interested in getting all your personal information as opposed to answering your questions as a customer. It's the way they handle and conduct their business. They're out to squeeze every dollar out of you. buyers beware

  • 6 years ago

    I know the salespeople DO work on commission at Moon Valley, or they did when I went there. I called to ask if they carried David Austin roses. The salesman claimed to know all about roses, but had never heard of David Austin roses. He then pressed me quite a bit to settle on a time to come in. He wanted to make sure he helped me. I declined to set up an appointment for plant shopping. When I did eventually stop in, I asked the first employee I encountered if they worked on commission. The answer he gave me was “Yes”. Their rose selection was dismal, by the way. Lisa

  • 4 years ago

    Way overpriced. we spend $20,000 there for our yard on trees and plants, only to find that most of the plants could be found elsewhere for way less. That was even after a 50% off discount. They to tend to have larger trees then you can find elsewhere, but if your willing to wait for the growth, go elsewhere. They do offer a 1 year warranty so if anything dies, you will get the credit back, but of course. many of our plants made it just past the 1 year mark then decided to die on us.

  • 4 years ago

    Their selling practices are very much like a shady car dealer. The salesperson told me multiple times that 24" box trees are $1000 "installed". When I called to place an order, she tacked on a $300 delivery charge. I don't see how she was planning to install for $1000 without delivering it first? I went with a local landscaper

  • 2 years ago

    I own Brazos RV Resort on the Brazos River in Texas. It is an RV park with two cabins. Each RV lot has identical flower beds planted by the entrance. I insist on uniformity in landscaping. I have two lots that do not have shade trees. I called Moon Valley and told the saleslady I am 67 years old and require trees at least 10 feet tall because I will not live long enough for a smaller tree to grow. I purchased two trees from Moon Valley, a Magnolia, and a Choctaw Pecan. I purchased trees at least 10 feet tall. They would fit in uniformly with both being tall. Moon Valley missed the appointed times and dates for the delivery two times. They failed to give me notice until the last minute. Then on the third try, they arrived when I could not be there. I had a tenant meet them and show them where I wanted the trees planted. When I was able to come to inspect the trees I found a nice magnolia tree that met the 10-foot tall requirement. The pecan tree was around 5-foot-tall with a broken limb. I complained and was told I did not specify the height for the Pecan tree. I have asked them to remove the tree before the roots begin to grow. They refuse. I do not recommend these people. After this, I looked at the BBB reports and looked up Moon Valley's litigation history. This appears to be their way of business. I do not recommend using them. Check the internet for complaints and lawsuits before you purchase from them I wish I had.

  • 2 years ago

    I own Brazos RV Resort on the Brazos River in Texas. It is an RV park with two cabins. Each RV lot has identical flower beds planted by the entrance. I insist on uniformity in landscaping. I have two lots that do not have shade trees. I called Moon Valley and told the saleslady I am 67 years old and require trees at least 10 feet tall because I will not live long enough for a smaller tree to grow. I purchased two trees from Moon Valley, a Magnolia, and a Choctaw Pecan. I purchased trees at least 10 feet tall. They would fit in uniformly with both being tall. Moon Valley missed the appointed times and dates for the delivery two times. They failed to give me notice until the last minute. Then on the third try, they arrived when I could not be there. I had a tenant meet them and show them where I wanted the trees planted. When I was able to come to inspect the trees I found a nice magnolia tree that met the 10-foot tall requirement. The pecan tree was around 5-foot-tall with a broken limb. I complained and was told I did not specify the height for the Pecan tree. I have asked them to remove the tree before the roots begin to grow. They refuse. I do not recommend these people. After this, I looked at the BBB reports and looked up Moon Valley's litigation history. This appears to be their way of business. I do not recommend using them. Check the internet for complaints and lawsuits before you purchase from them I wish I had.