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Brand new marble countertops have pitting!

11 years ago

Just had Carrera marble countertops installed today in our bathrooms. After the installers left, and the sealer dried, we noticed a lot of pitting on the surface.

The fabricator says that's how the slab arrived in his shop, and he's not responsible for removing the pitting. The pitting does look natural, and I don't think it is damage or chips from tooling or handling. We did not notice this when we purchased the slab, and frankly, at that time we probably didn't know enough about the process to specifically look for that kind of defect anyway.

I've spent a couple of hours browsing the internet on the topic, and I've found many other posts with this same issue. But the responses are all over the map. Half of the responses say pitting is normal in natural stone, and we should embrace the defects. The other half insist that it is unacceptable and the homeowner should raise hell with their contractor.

Honestly I'm not sure why I'm posting this, since I will probably get the same mixed answers. But perhaps there is something about my specific case that is unique, so I'm giving it a shot.

Please let me know what you think. Is this normal? If not, whose problem is this? Should we demand that the fabricator fix it? Or should we complain to the place where we purchased the marble? Or is is simply our own fault for not being better educated, and missing it when the stone was purchased.

Perhaps this is only an opportunity to vent, but your feedback is appreciated. The photo isn't great, but gives you an idea of what we're seeing. Thanks!


Comments (9)

  • 11 years ago

    Actual pits or filled pits, as it appears to be in your photo?

    I have carrara on my bathroom vanity too. There are a couple of very tiny areas that are probably fills. They're hard to see and don't bother me. The surface is perfectly smooth. I probably would have never seen them when I was slab shopping. You have to get up really close and look for them.

    Can you take a photo of the entire counter so we can see the pits/fills in proportion?

    I suspect my fills were already in my slab when I viewed it and decided to buy it. I think it would be on me for missing them.

  • 11 years ago

    Its a natural product so you have to expect some imperfections, unless they could be sanded or buffed out.

  • PRO
    11 years ago

    That's unacceptable.

  • 11 years ago

    After looking at this more, and in different light, this really is unacceptable. I can't ever remember seeing any marble countertop that looks this bad. I was able to get another photo that catches the problem in better scale, and you can see what I'm talking about. See below. I really do understand that some pits and blemishes are normal. But I'm guessing you will agree this is excessive and distracting.


    So, I guess the real question is, what recourse do I have? And does anyone know how would one go about fixing this to begin with?

    As I mentioned, the fabricator says that he is not responsible for the surface finish- and it comes that way from the place that sold us the slab. Furthermore, I am not thrilled with the overall quality of his work, so I'm not sure if I trust him to try to "fix" it.

    I haven't contacted the store where I bought the slab yet. I'm not sure if they should be responsible for repairs because they sold us a bad slab, or if this is the fabricators responsibility. I feel like I'm about to be caught in a 3-way finger pointing argument with no clear resolution. Before I start raising hell with these guys, I want to have a clear idea about whose fault this is, and what kind of resolution I should expect.

    So, that brings up the second big question. Regardless of whose fault this is- how would one actually fix this? probably 80% of the blemishes are very shallow. I can feel the roughness with a fingernail, but can't feel an indentation with a fingertip. I would think that most of the blemishes could be ground and polished out. Does anyone know how big of a job that is to do on-site after the countertop is installed?

    Again, your feedback is much appreciated.



  • 11 years ago

    Was the counter top sealed? When I had my Fantasy Brown Quartzite installed in January, I saw one small area with bright white spots in the counter. They weren't 'pits', but it looked exactly like yours. I called the fabricator/installing company, and they sent a man down with a liquid sealer. He applied it, and the small white spot was gone, and has not returned. It took under 5 minutes. I'm sorry I don't recall the name of the sealer. He gave me some to pour in a glass jar I had, but I haven't used it since.

    Before - close-up


    Same area after the sealer was applied -


  • PRO
    11 years ago

    The fabricator is not responsible for the finish? I'd tell him I'm not responsible for making final payment until this is resolved.

    Marble is easily refinished on site. Depending on the depth of these marks, it could take all day. I just bought one of these kits at Coverings. It would probably work really well, even grinding out the old filler first.

  • PRO
    6 years ago

    As a fabricator in Bettendorf, Iowa, we always recommend that our clients view the material prior to moving forward with that color. Marble hardly ever comes to us in 'perfect' condition. If there are areas that we can improve on an outgoing material prior to leaving our store for installation, we'll improve them.


    When a pit is present in Carrara marble, it's tough for the eye to miss because the unfinished (unpolished) marble is usually brighter the finished surface.


    Pits on the surface that you can feel by touch can usually be filled with a synthetic, however pits that occur just under the surface are there for good. It's natural stone and unfortunately the only person that has control of that is Mother Nature. Please note that synthetics used for surface pits may not match the marble's exact color.


    Marble isn't for everybody. It can be difficult to maintain, especially in high traffic areas. I recommend quartz as a go-to option for those looking for the marble look with durability similar to granite, but in my opinion, nothing matches the beauty of natural marble.

  • PRO
    6 years ago

    @User I agree, and the fabricator should always make the client aware of this prior to fabrication. We have our clients read and sign off on a waiver for marble and a small group of granite and quartzite colors.