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lovetodecorate

Resin pooling on new Quartz countertop

11 years ago

I just got my new island countertop in Quartz Carrara Grigio by MSI. I absolutely love it! It looks so much like marble...There's one thing that bothers me. It has a splotch of resin pooling in white on it. The shape is like a drip or it wouldn't even bother me. There are a few dots of white on that side of the countertop but not on the other side. I would like your opinions if this would bother you. I took a close up of it. Thanks..

Comments (24)

  • 11 years ago

    It would bug me, but I'm like a terrier and notice every little thing. Most people would probably get over it. What did the seller or installer say about it?

    lovetodecorate thanked suzyq53
  • 11 years ago

    I didn't think it bothered me. I mentioned it to the installer and said it didn't look bad. It's right where I eat my breakfast so it's starting to bug me. I had to buy the whole slab for just the island countertop. I don't understand why they couldn't inspect the slab before cutting it. They had plenty of room to move it over. I knew it could be worse seeing dark splotches on other people's counters posted online. There are also a very small number pin dots of the vein color around but that doesn't bother me. It also came with a eyelash size scratch..not deep..but that would be ridiculous to mention to them..

  • 11 years ago

    Resin pooling is a part of the production process and is not covered under warranty.

    lovetodecorate thanked User
  • 11 years ago

    I think you can get the little scratch buffed out.

    lovetodecorate thanked suzyq53
  • 11 years ago

    I would be too afraid of having them buff the scratch out and make it look more noticeable. It really is the size and depth of an eyelash so no biggie. I actually feel better knowing resin pooling is not covered under warranty...but still angry that the fabricator had the whole slab to move it over. It could have been avoided if someone saw it and cut the counter in a way to avoid it. It could have been easily avoided. I emailed the salesperson that sold it to me and fabricated it...even if it means someone else's counter will be inspected more carefully.

  • 10 years ago

    I feel your pain! I have newly installed MSI countertops (cashmere carrara) and there are 2 huge areas where there is no pattern. We were not warned that this was a possibility and thought since it's an engineered product it would look like the sample. It does not. We are working with the supplier but I'm not especially hopeful. The lesson learned is view the slab before it is fabricated.

    lovetodecorate thanked Zoey Sue
  • 10 years ago

    Foreverhouse I am very happy for you! I also have met with success in getting the slabs replaced by the supplier. I am so relieved and thankful!! I agree with you, I would still caution people to look at the slab before it is fabricated to avoid the defect being used in the final product. I'm glad things worked out for us!


    lovetodecorate thanked Zoey Sue
  • 10 years ago

    Thanks! I'm happy you also got yours replaced!


  • 10 years ago

    I happened upon this and am SO hoping my outcome is the same as yours in getting them to replace what I see is a massive ugly flaw. May I ask what magic words you used to accomplish this feat?

  • 10 years ago
    Sorry to hear that you are going through this. I don't recall saying anything special. The defect was quite pronounced and the contractor and ultimately the supplier agreed it needed to be replaced. I hope that you can get the problem resolved. Hang in there!!
  • 10 years ago

    My father recently got his counters done and one of the slabs has these which i guess are also resin pooling. You are lucky you got yours replaced. I am waiting to hear from his installer, i sure hope they stand behind their work/product too

  • PRO
    9 years ago

    If Leroy can't spot resin pooling before he spends an hour puttering about, he shouldn't be employed by Cambria. Sometime ya gotta say "Sorry buddy, nature of the beast. I'm outta here."


    I won't top polish quartz until the customer admits it's ruined in writing and I can only make it better. Leroy, take notes, please.

  • 9 years ago
    Look at this! Would you say this is resin pooling? Help!
  • PRO
    9 years ago

    I'd like an up-close picture of one of the alleged "pools", but from what I can see, no.

  • 9 years ago
    The first photo is a slab that has a lot of spots which I'm wondering if is resin pooling. The second photo is adjacent but doesn't have the same spots.
  • PRO
    9 years ago

    Those are differences in slabs.

  • 9 years ago
    Huge resin pooling on the countertops and no one noticed it when they were installing it. I hope I get some answers tomorrow when we talk to the counter guys
  • 9 years ago
    I can certainly see what you are talking about. I hope your supplier will stand by the product and make it right.
  • 9 years ago
    It makes me so sad :( because I love the counters! we're not paying the rest of the installment until it gets fixed.
  • 9 years ago
    They were able to blend it pretty well, and we're quite happy with it.
  • 9 years ago

    Looks great! Very happy for you.

  • 4 years ago



    I have a couple of spots right near my sink. Countertop was installed yesterday. Should I expect them to be replaced? Thanks!

  • PRO
    4 years ago

    Not yet. Your countertop manufacturer has very specific specifications as to what is and is not acceptable deviations. Those can be drill and filled easily.