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jmo625

My contractor goofed on my granite countertops!!

11 years ago
I am in the process of getting new granite countertops and a new backsplash. My contractor has a "granite guy" who is the one who measures, cuts and installs the granite. I asked for square edges and when I came home the other day, I saw that they did bull nose edges. When I called my contractor, he apologized, admitted he screwed up and didn't read the contract before he told the granite guy what kind of edge I wanted. He said he got me mixed up with another client. He said it can't be fixed and is going to pay for the plumbing to make things better. I can live with the edges, but it's not what I wanted. Is it true they can't fix it once it's been installed? Is there anything that can be done or should I just let it go?

Comments (37)

  • 11 years ago
    You have a contract, right? Stating squared-off edges? Your contractor is obligated to provide what you agreed upon. I wouldn't settle.
  • PRO
    11 years ago

    The granite can't be made to be square at this point without removing the stone and re doing it. While a kind jester to make things better you must know the cost to pay for the plumbing is nowhere near the cost to replace the countertop. If you can live with it then great however if it's something that's always going to bother you then now is the time to change it....

  • 11 years ago
    So, is this something he should really be redoing? Like he should go out and buy two new slabs and give me new countertops? Is that out of the realm of what's reasonable? This has already taken forever and I am getting super frustrated.
  • 11 years ago
    You shouldn't think of it in terms of what he has to buy. You contracted with him to purchase a specific product. That product is not what is installed. He needs to install the product (counter with a bullnose) that you ordered as listed in your agreement.
  • PRO
    11 years ago

    You could split the cost of the granite and accept it as is. Some times the colleral damage to fix something like this is worse than the problem.

  • PRO
    11 years ago

    I agree with MS Colours...also the bullnose edge won't chip as easily as the square edge. What you have is still sleek and appropriate for your design.

  • 11 years ago
    last modified: 11 years ago

    If you demand replacement, your cabinets could suffer damage during removal. And you just cost the contractor his profit on the job. He won't be happy about that and the rest of the work could suffer.

    Make lemonade out of those lemons. A bullnose edge is much more resistant to chips and dings than flat. It's considered an upgrade and costs more. By the time he adds on the other offer, you are well ahead, with a better result than you had planned or budgeted for

  • 11 years ago
    GreenDesigns, the contractor admitted to not reading the contract again before giving direction to the granite guy. So...who cares about his profit? He did not cover his own butt! Tough lessen to learn. I would get what I wanted and ordered. Re-do the countertops. As aggravating as it is. Or, at least get a price adjustment if one is going to live with the mistake. Why should the customer suffer?
  • 11 years ago
    last modified: 11 years ago

    The customer suffering is the contractor knocking a shutoff valve off during connecting the sink and flooding the house. Not a minor decorative difference that is actually an upgrade to a low cost project. Get a grip. The real world has reasonable people and compromises and shades of gray. If you want a project too move forward and any contractor in that town to ever work for the OP again, you don't backtrack and scream fault. This is no pea for some princess to get all bruised over.

  • 11 years ago

    It looks just fine! Relax and enjoy it - it looks nice!

  • 11 years ago

    GN Builders is right. You have a good working relationship with your contractor. The upgraded edge is a blessing. You received a windfall on the plumbing expense. Should you try to start over and you will watch the costs go though the roof.

  • 11 years ago
    Although bull nose was not what you ordered, it looks beautiful with the contours on your appliances.
  • 11 years ago

    Why have a contract at all if you aren't going to enforce it? Either have the counter replaced including all associated expenses or accept a price reduction if you don't want the hassle of redoing it. Only you can decide if you can live with an edge you didn't want.

  • 11 years ago
    last modified: 11 years ago

    If it were me, I'd definitely live with it. True, it's not what you ordered, but he'll be furious if you ask to have it replaced and the final outcome just might not work out at all (possible damage to cabinets as mentioned, etc.). At most, I might ask for a little more of a price break than the sink installation, but I too would make lemonade out of lemons. When, our house was being built, little things like that happened in several cases, and over the years, I've not even noticed those differences. Having it changed could turn into an emotional nightmare for all.

  • PRO
    11 years ago

    @ bichonbabe Contract is to protect a Homeowner and Contractor and to make sure Contractor provides the said material per contract, etc i.e if contractor said he will install Granite, it should be Granite and not Formica, if he said he will do A,B and C he should do A,B, andC. He did all that except small technicality which didn't cause any damage, or any additional expense, or any type of a loss, delay, etc on the Homeowner part.

    This is no different if I provide a customer with contract saying " I will provide and install GAF Brown roof 30 year warranty" and instead " I provide and install GAF Brown Roof 35 year warranty" Would you make an issue out of it? I doubt that.

    If she listens to you and go after this guy, it will not only cause the hardship on HO/Contractor relationship, she will not get a price reduction or countertop replacement,she will get nothing... because she got something better as the value goes, also an additional offer from a contractor to pick up plumbing cost who is showing good faith and trying to make Homeowner happy... not to mention she is not even saying she likes it or not, she just saying what can be done to fix this in regard to the countertop edge... and not how to hurt her contractor.

    Even if someone wants to be difficult over something like this, and blow this out of proportion by taking this to court, it will get you nothing but wasted time and a headache. Court is about making a person whole in the contract case, especially when workmanship is good and everything is done right except a small technicality, and at this point if anyone is out something with addition of free plumbing work, is the contractor.

    With that said I am a Homeowner Advocate when it comes to wrong doing, shoddy jobs, poor workmanship, ripp-offs, etc... This is not the case to make an elephant out of a fly, and if anything, she got the slab she picked with a better edge and free plumbing work... you can call that a gift, so be happy, and enjoy your beautiful kitchen.

    Best of luck

  • 11 years ago
    I don't like rounded or bull-nose counter edges and could not accept it. I would feel sympathetic toward the contractor but could not live with the mistake. That's what contracts and instructions are for...to make the details clear.
  • 11 years ago
    last modified: 11 years ago

    Since when is an edge you don't want " better" ? Just because a bull nose supposedly costs more, doesn't make it a better value to the consumer if its not what they wanted. Square edges are in style now, not bull nose.

    And I never said anything about ending up court. Consumers need to stand up for their rights and I'm sure this can be done politely.

  • 11 years ago

    i'm not a cranky person, but this edge really is a different look than one requested.

    sometimes a contractor really has to fix a mistake.

  • 11 years ago

    I don't know much about all this, but here's my two cents.

    The OP said, "I can live with the edges" in the original post. If that's true, and you really don't mind, then I'd say just leave it alone and move forward. The plumbing being paid for is a nice bonus.

    I often see people as contractor vs. homeowner mindset where it's a competition. Why is everyone so fixated on it being about who "wins" or gets the better deal? In my mind, I'm hiring a professional to do something that I cannot or will not do. The contract is a way to set an expectation of that that professional will (and will not) provide. If you don't like the edge, and you think it will bother you even a few years from now, then talk to him about redoing it. Ask the contractor what it would take to replace it. Hopefully he will also be reasonable and explain the costs associated and the time delay and any possible hurdles (like others have mentioned with possible damage to the cabinets). As with every relationship, communication is so important. If you want something, ask for it and then see what his answer is.

    This is your house. You will live in it. The contractor won't. We won't. Only you can decide how much effort is worth the fix or whether it won't matter to you in 6 months.


  • 11 years ago
    I have decided that although the edge was not what I wanted, I will live with it. I do not want to go through the hassle of waiting even longer for my kitchen to be done. He's willing to pay for the plumbing, which was a nice gesture. Things happen and I am sure I will get over the disappointment. Thanks for all the advice... on both sides if the issue.
  • PRO
    11 years ago

    Jmo525

    I think you made a well informed choice. As long as you are ok with the edge and you feel that the money he put towards the plumbing is justified for his mistake.

    I know it can be frustrating when you don't get what you ask for, but I sounds like it wasn't that important to you and you lucky enoug to have an honest contractor that was willing to make acomedations for his mistake.

    good luck and enjoy your new kitchen

  • 11 years ago

    Every time you get something new, you tend to stare at it and obsess about it. In a year, I bet you won't even notice the different edge. Beautiful kitchen. Good decision and I bet you'll get good karma from that choice:)

  • 11 years ago

    Dear jmo625, I think it looks great! The bull nose looks so much better. I think the straight edges look hard. I would never have a straight edge again. Also the bull nose is usually more expensive. Love the light counter with the dark cupboards! Craftlady

  • PRO
    11 years ago
    last modified: 11 years ago

    I agree 100% in getting what you paid for but I would hate to work for some of the above. Mistakes are made and yes the contractor screwed up. Problem is you have to mitigate your damages here and pick the path of not compounding your problems.

    Here you have an edge that actually goes with your kitchen better then a squared edge. You also have an upgrade as a square edge is usually just the edge of the slab cut square. You have a double edge that they have rounded off giving the granite a thicker more expensive look.

    Whenever something is redone it will look redone as it effects the surrounding materials.

    If the edge was specific to your design with say a modern kitchen or farmhouse look I guess I would change it but to do it just to be "Right" is just wrong. I think we are starting to see the effects of the "Me Generation" who have been given into and catered to come to age of buying homes. Too many 8th place trophies.

    Sometimes you have to sit bad, relax and realize you were given an upgrade and now saved another $400 on plumbing. Win, win and you didn't spend days aggravated.

  • 11 years ago

    Your cabinets are not modern and have rounded parts and that works with the bull nose edge. It might actually fit better than the square edge.

  • 11 years ago

    What is your backsplash like?

  • 11 years ago

    Everyone here has a valid point, its still as annoying as hell that he messed up.

  • 11 years ago

    My first reaction was that the bullnose suits the cabinets. I get the point about the contract too. I'd take the plumbing and be done. Really, in a couple of months it won't bother you.

  • PRO
    11 years ago

    I only get annoyed when my surgeon messes up.

  • 11 years ago

    I appreciate that the contractor was direct and honest about his mistake. He is paying for plumbing as a gesture of goodwill. There was no "he said, she said", he just owned the mistake and is making a strong effort to recompense. I like his honesty and his integrity. You have a good contractor and the finished work is gorgeous.

  • 11 years ago
    Here is my finished kitchen (minus the under cabinet lighting and the outlets and covers). I absolutely love it and am happy even with the rounded edges! :-)
  • 11 years ago
    Oops...not attaching. Hang on..
  • 10 years ago

    What we want and do not get is frustrating. But one can change the 'state of mind' by accepting what is actually not a bad look.

    A stand-off costs time and money and both sides lose. You may end up in court trying to get a settlement and end up paying the attorney or your personal time more than the cost of the Granite. Accept the cost , or free plumbing and you will be ahead of the game. Once your guests remark how beautiful your kitchen looks, you could smile and say you got it for a deal!

  • 10 years ago

    This thread is EXACTLY why my husband and I do our own work. Of course, everyone can't, but sure glad we can.

    So, reading this, the contract is only to protect the contractor??????

    I was raised with the idea that a contract is a man's word. When I sign something, I only do so if I can live up to EVERY word that I'm signing. Over the years, this has helped me, it has hurt me, but I always dealt with people that had the same belief that I did - the contract is the final word.

    I only hope, that if you decide to live with it, you get IN WRITING what the contractor is agreeing to do because of his mistake.

    I have been called 'bellegerent' I am sure that is not the B word he wanted to say!

  • 6 years ago

    I love your granite choice BTW, what is it? I wish someone had told me that bull nose edges are better and why. I am unhappy with my granite. They wouldn't let me pick the slab, and all is uniform except a big "bleached spot" on the island. Looks like somebody spilled something on it. It was installed yesterday. What can I do?

  • PRO
    6 years ago

    Pictures please.