Thank you Laura. I am considering ordering a light fixture and a Kaldewei oval soaking tub from them. It's off my original topic, but I am interested in which tub you ordered and it's quality.

You're welcome, Kippee - I ordered the Klassikduo 112; it was just installed and I haven't "road-tested" it yet. But I really love the tub - my GC and plumber were impressed, too. It feels very solid, finish is beautiful...has the "feel" of a cast iron tub without the weight.

On a side note, I had some questions about the product so I called the Kaldewei customer service line and found them to be very helpful.

I'm happy to post a photo if that's helpful.

Laura could you update your tub experience...that brand is new to me and comes in size I would like. Interested in the quality of the finish...bath dog in tub at times...

loves2read, I am really happy with the Kaldewei - the finish seems very durable. While I haven't tested it with a dog, my (naughty) cat has been in and out of it a few times (without water!), and no issues with his claws damaging the finish. The bottom of the tub has an anti-slip material (small, inconspicuous dots), which is a nice feature. Because of the tub's material, it seems to hold the water temperature a lot better than our old acrylic ones did. Plus, it's nice and deep, which I love.

Prior to purchasing, I didn't know a lot about the brand, but was swayed by the material (don't love acrylic), style, cost and the fact that it was made in Germany. Hope that helps! Let me know if I can answer any other questions.

Here's a photo:

Any new input on decorprice.com? Anyone else have experience ordering from them?

Yes I purchased my whole house lighting fixtures and toilets from them and it was a pleasure. My total order was over 12k and I paid 50% deposit and gave them a schedule based on my contractors needs. They ordered everything, kept me posted on eta''s and stored items for me since I did not need them for 3 months. Then they shipped as per my schedule. Price was great but communication and after sales service was even better. You won't go wrong with these guys. I highly recommend them.

I would steer clear of this supplier. Let me explain…

In December of 2018 we ordered 4 exterior wall mount lanterns and 1 exterior gooseneck light. All five lights were in stock, shipped promptly, and arrived well packaged and in perfect shape. So far, so good. However, we decided the gooseneck light wasn’t quite large enough for our situation, so we initiated a return, within the required 30-day window following the return procedure detailed on their website to the “t”. This resulted in assignment of an “RGA” return number and letter from DecorPrice to be enclosed with the item. So, we repackaged the gooseneck light in the original box, original plastic wrapping, original twist ties, original styrofoam etc., with RGA letter enclosed and sent it back to the address given via UPS at our expense. Within a few days UPS tracking indicated the returned item had arrived at its destination, and DecorPrice acknowledged receiving it. Days passed and no refund. Weeks passed and no refund. So we called them to check status our return. Yes, they had received the item, but no they would not be issuing a refund because they claim it was not in the original shipping box. But it was! Are you kidding me! And we took a photo before shipping it. Still, they have denied our claim. So we sent them an email letter summarizing all that transpired, with photo attached, thinking there must be some misunderstanding.

As of this writing they have not responded to our letter, nor have they issued a refund. We have never run into anything like this before, and obviously won’t be making any purchases from them again. Sorry for the long diatribe, but just wanted you to know about our experience with DecorPrice.

Fraudulent use of my credit card! I used Decor Price for the 1st time July 1, 2019. I attempted to order via their website. I had to complete my purchase via phone after having my credit card "declined" due to the fact that I used my husband's name but my card. My bank declined the purchase. I tried a different banks card and then called and ordered with a Decor Price rep. Within 24 hours our card was fraudulently used or attempted to be used for purchases starting in New Jersey (Decor Price is in Hillsborough NJ), then Chicago, Wisconsin and California. These attempts have gone on for a week now from $300.00 to $1800.00 dollars. I called Decor Price and they assured me that they have a secure website and honest employees. I was attracted to their low prices but learned my lesson. I hope the items ordered do arrive as described.

Bottom line: proceed with caution with Decor Price. I am thankful to Citi Corp for recognizing suspicious purchases and being so supportive!

I do not recommend Decor Price. I also had a problem with my credit card being fraudulently used within 24 hours of placing my order on Decor Price's website. I can't say that it was definitely them, but after reading the comment from the other person who had the same issue, I wonder if it was them. After I placed my order, I waited a week and never received a shipping confirmation. I e-mailed them and they said it would be another week before they sent me the light fixture. Then, that week went by and they sent me an e-mail saying that the light fixture arrived to them from the manufacturer wet and damaged. They didn't even offer to get another to send to me. They said they would refund me. It's been almost two weeks and I have not gotten the refund on my credit card. I will not be purchasing from this company ever again.

Horrible experience, rude customer service. I do not recommend Decor Price.

Terrible company, limited return policy, very very overpriced. And they do not honor their online store credits which is managed offshore. I can't say enough to steer you away from them.

This company is awful. I got a complete run around from them that is too long and detailed to go into. They held up my remodel by a month by lying about shipping dates and availability. Check the Better Business Bureau for more horror stories. Save yourself an immense amount of frustration...don't do business with them!

Normally when you buy a lighting fixture online, it's shipped in the manufacturer's original packaging. The fixture I received from DecorPrice was repackaged, with little in the way of shock absorption materials, in an Amazon box. Consequently, the glass was broken. It took 3 emails, 2 calls, and over 4 weeks to get them to send me a replacement for the glass. Beware!!

The worst company ever!

I ordered two ceiling fans and down rods. I needed longer down rods so I requested to return. They told me that they down rods are not returnable. No where in their return policy does it state that. Run, do not walk away from this company.

I recently bought 4 beautiful outdoor Hinkley lights. 2 for the front door and 2 for the garage.

I made an offer and they accepted. I had these lights in roughly a week. They were gorgeous! They beat local prices on top of no tax and no shipping charges.

Customer service was very helpful and prompt as well! I'll be ordering again! Go for it!!

Lisa Sanders

They are horrible. Recently ordered a light fixture from them and it came in a heavily damaged box. When reported, they said to open it and check for damages. It was so badly packaged. The light fixture was damaged itself. I sent pictures and several follow up emails, the response I received was to drop it off to their third party vendor who sent it. They wouldn’t pick it up. Had my assistant drive 45 mins to drop it off and I still haven’t received a refund.

Also wanted to share that because I posted this honest review, they decided to post a negative review on my company page here on Houzz.com. So unprofessional and a complete waste of time. I did finally receive a refund after dropping off the item personally and calling the company again to issue the refund. It was certainly a process.

Do not buy from this vendor! Will not accept a return. Will not respond to the BBB. Shut out of luck.

oh boy. I was just looking at prices for a certain light I am considering. Most places have it for just over $400, a few have $380 and then I saw Decorprice had it for $280. I checked scam-detector which explains that ti's a legitimate website. It does say to look for reviews, and when I did, it brought me to good ol' houzz.

I guess you all saved me some money and aggravation. Thank you

I just used them to get a price match from a local store. The store messed up re: the item being in stock so I went back to Decor Price and asked about shipping times. The owner (likely) said that I could just order online after answering my questions. He seemed nice enough. I had screenshotted the price at 3 min 'til 5 b/c it dropped again to 120. At about 5:20 while seeing if Lowe's could price match and get it to my home quicker, I went back to Decor Price's site and he had moved the price up to $172!! What nonsense!

This company is a scam to try to get into your computer. DO NOT check the box "Allow Remote Shopping Assistance" on your "Edit Account Page" on their website. They do not process returns -- they sent me the wrong ceiling fan --and I have gotten nothing but a royal run-around trying to return it. The "Hassel Free Returns" is a big fat lie. I'm stuck with this expensive fan now. I think they try to make you so frustrated that you'll allow them "to see what you see" by giving them remote access to your computer. And, I think that's the whole point of this company.

Very displeased, ordered whole house of lights but received one broken, one scratched, one the wrong color and one never came. I ordered august 20- it’s Nov 1-almost 100 emails later and I still don’t have my lights fixed or returned.

Review from 2023:

After reading the reviews here I was very reluctant to place an order. However, their prices were so good I had to try. I placed an order for some of the items I needed to "check them out".

The order was shipped the same day, arrived a few days later and everything worked.

I then placed another order a few days later. Same thing, except this time only part of my order was shipped per the email notification. Concerned there was an issue I contacted them and was told it was being shipped, just from another location. Very prompt and courteous reply to my concern. All items were timely received.

Then I placed another order. Same great products and service as the first two times.

To be honest, their customer info/order page could be improved in looks and functionality, BUT it did provide enough info to know what was going on so that is not an issue at all. Their speed, quality and communications (from order placement to shipping) was top notch.

Another bonus is that they have a no-cost rewards program. I didn't know about it until they confirmed my order and it was definitely a nice surprise.

BTW, I do not work for them. I had never heard of them before when I stumbled across them when doing a search. I will be ordering from them again.

wish I'd read these reviews before ordering, this place is AWFUL! stay away

this is in response to Ashely Stinson review below. You did not buy on Houzz so we could not find your record. However when you posted on Google, we figured you placed order on our website. Ashley, Please do not lie. You placed order on Feb 20th and on Feb 23rd we told you item would ship by March 1. We did not hear anything from you till Feb 28th when you stated you wanted to cancel. By then, item was picked and labelled and ready for UPS to pick up. We could not cancel and told you so. You do not want to pay the return shipping so you trying to post negative reviews. Now you are going on Google and Houzz and everywhere else bcos you want to avoid paying return shipping.

wow, calling me a liar is uncalled for and a complete lack of professionalism. Yes, I requested the cancelation on 2/28 on the basis that the item wouldn't be shipping until early March:

Thank you for shopping with us. We wish to inform you that item Generation Lighting 8313902EN3-12 is under production and estimated to ship by early March.

Regards,
Max

Its not lack of professionalism. its the truth. See attached screenshot file from your review. you stated 3 weeks backorder whereas we stated 5 business days. You even got the item delivered in less than 3 weeks.

You said we can cancel and we acknowledge weddid. however we emailed you on Feb 23rd that item would ship early March and you emailed us on Feb 28th to cancel. it was too late to cancel since item was picked, and labelled for UPS/Fedex to pick up. All we told you is to ship the item back at your cost and you lost it and started posting bad reviews.

Just for the record we stated March 1 to ship and item shipped . Fedex tracking 271513245595. Shipped on Feb 28th and Delivered March 1 with picture for proof of delivery.

you placed order on Feb 20th and our mistake was communicating to you on Feb 23rd that item would ship early March and actually shipping it on Feb 28th. Sorry for the lack of professionalism!

Don't do it. TERRIBLE customer service!

DON'T BUY FROM THEM! They are scammy, difficult to work with, and do not honor their return policies. I puchased a light fixture from them and it was not the correct color. I shipped it back in the original packaging to request a refund. After being routed to an offshore call center and spending at least 4 hours and 6+ followups and weeks of back and forth, I was able to get them to issue a store credit but never a refund. They wasted hours of valuable time on a return policy that they will not honor.

Don't buy from them. fixture they sold me was missing a part and they would not take it back. Waste of my hard-earned money.

Studio H Inc, Leslie Frazier , you ordered on May 13th and then on July 9th, wrote the below to us " Mistakenly, 2 of each of the Kichler light fixtures were ordered and I only needed 1 of each. I would like to returan aone Kichler 43119NBR Amstrong 10 light and oneKichler 52337NBR 16 light ". We responded July 9th by saying return window is closed. July 10th you post TERRIBLE customer service. Let users decide...

Bettyann Pernice, Based on our records, we dont see you purchasing any light fixture from us. We do see purchasing Kichler Imari fan from us back in March 2022. However we do not see any communication of a missing part. Please reach out to us on our customer service email incase you still need the part. We do not want anyone's money to be wasted.

I ordered two pendant lights from Decorprice.com. They arrived broken inside the box. I have had to make numerous phone calls, sent photos and followed up multiple times with them by emails as well as phone calls. Their communication back to me has been horrible! The issue has still not been resolved. I feel as though this is a scam. i am getting the run around ”big” time! Based on my experience with Decorprice.com on this transaction, I will not be purchasing from them again. I would caution anyone else who is thinking about doing business with this company. There are more reliable sources out there.