Were the floors prefinished or finished on site?

prefinished

If the floors were installed one year ago I would have other questions as well..have you consulted the manufacturer?...may be a mistake to take steps before you do this...sounds like a flawed product could be a possibility as well..was there no warranty?

We had engineered maple floors installed last year and I too have been alarmed over how tender they are. They dent and scratch very easily and I saw someone else on here having the same trouble with theirs. Doesn't seem to be brand specific either as theirs was a different brand than ours. We're not rough on our floors either, just two adults, and we don't even wear shoes in the house. Something as small and light as a triple A battery falling on them will leave a dent. These were purchased from and installed by a local flooring store, so not like it's stuff from the big box stores either. Love the look, but guess it's better to get real maple hardwood if one can afford it instead of going the engineered route.

Prefinished is a tough one. The factory finishes are hard to get a new layer of polyurethane to "stick". Scratches are not unusual with wood. Most factory finishes have either NO wear warranty (traditional urethane/polyurethane) or they have a 50 year wear-THROUGH warranty (you can't wear through the finish in 50 years...must 10% of the finish or more for the warranty to kick in).

The best thing to protect hardwood: area rugs on, shoes off. I know. Sounds idiotic...but true.

Photos and NAME of the product (and where you purchased) will help us determine if this is going to be a warranty issue or not (normal wear and tear for hardwood = "X" amount of scratching). As for "adding" anything, not right now. Best start with the basics: who made it and what is the surface finish, and is it engineered or solid.

Frankly, I'm sorry we didn't get wood laminate. Some of them look amazingly real. We had laminate in our last place and I loved that it always looked pristine and cleaned easily.

Cfreed, are yours a satin finish? I would have liked at least a semi-gloss, but they only came in one option-- satin. I also find them much harder to clean because of the duller satin finish; mops don't seem to glide as smoothly.

I use BONA on them and they look beautiful where they are not scratched. Not sure of the finish - we didn't have a choice. They look satin finished to me. Trying to locate the bill with the name of the product. We have an extra box in the garage, but will have to look tomorrow. I'll check finish as well as name of product.

Be careful. All maples are not created equal. Even 'reputable' manufacterers sometimes use crappy soft maple. Red maple. Silver maple. These are all on the softer side. Canadian sugar/hard maple is the one you want. Ask for it by name. 1 year of wear and tear seems premature. Check what the box says about the warranty but be cautioned if you bought the 'budget' brand they always,always,always cheap out on the finish!! Good luck.