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chrishalana

NXR Range issues - Help!

10 years ago

We've had our NXR range for 3 years now and generally love it for its
performance and simplicity. We have had ongoing issues with the burners,
though, that are now really clouding the experience.

Currently 3 of the 4 burners only work on medium heat and lower, otherwise
they “click” continuously, which I understand to be a safety mechanism
detecting some kind of issue and trying to light the burner, which is already lit.

We had all of the burner assemblies replaced under warranty for the same
issue, but now that we are out of warranty I really don’t want to have to
replace them all again given the ~$250/assembly price I see online for
replacements and the fact that they could all need to replaced again within
another 1-2 years.

I’m looking for some advice from anyone else who has had this issue and
hopefully found a better, more cost effective solution. I’m also curious if anyone knows what is
causing it and whether it may have been addressed in more recent builds of the
ranges. Costco is still selling them, so I can’t imagine they continue to be flawed
in this way – at least I hope not.

At this point I’m trying to lay out all of my options and right now I’m
looking at deciding between ~$1000 to replace all of the burners vs. just returning
the range to Costco before we sink any real money into.

Incidentally, I’ve also replaced the oven igniter myself following
directions I found on this board - which was one of the reasons I went with this range.

Thanks so much for the help!

Comments (22)

  • 10 years ago
    last modified: 10 years ago

    I'm pretty sure the NXR has the same type burners as my old-style Wolf. My burners clicked constantly whenever I set a pan on the burner. Try rotating the outer burner rings clockwise so that the little indented line on the ring is positioned further away from the spark igniter ... move it little by little, testing as you go, until it gets to the point where it still lights, but no longer continues to click constantly when lit. This worked for me after everything else failed.

    chrishalana thanked jellytoast
  • 10 years ago

    Thanks for the replies – they’re very much appreciated!

    I have already (I believe) thoroughly ruled out the four of the five suggested possible causes – the knobs don’t stick, I already cleaned the burner
    parts and we have been very careful about putting the burners back together
    correctly even since the first set failed.

    I also tried rotating the burner caps to get the flame to aim more at the electrode/igniter, but that also didn't help. This was also a suggestion from NXR tech support - they said this is most often the problem.

    I tried last night to adjust the flame, but I’m not finding
    a way to do it – there is no screw inside of the knob shaft on this range. I
    did see a screw next to the knob shaft that I thought might be it,
    but on further inspection / trying to turn it, I realized that it is probably
    just the way that the knob hardware attaches to the frame since I ended up
    seeing another one just above it.

    Does anyone know how to do this specifically on the NXR
    range?

    This very well could be the problem, since I do see
    orange on the tips of the flames. That said, the one burner that does still work
    100% of the time doesn’t look that different from the others in this respect.

    There’s one thing I realized that I neglected to mention
    that could be an additional clue:

    The clicking only starts once I put something on the burner –
    just turning on the burner and letting it run empty doesn’t ever click, but as
    soon as I put a pot or pan on it the clicking starts right up if the
    temperature is set to greater than medium.

    I also noticed something else interesting last night – I had
    a big pot of water (for pasta) heating on one of the problematic burners at a medium
    temperature such that the clicking wasn’t happening. After it had been there a while I turned up
    the heat all the way just to see what would happen – and no clicking! But the
    same burner definitely was clicking just a little while earlier when I first
    put the pot on. So something about being
    hot makes the clicking stop – not sure if it would be the burner or the igniter/electrode that is affected.

    Thanks again for the help!

  • 10 years ago
    last modified: 10 years ago

    "I also tried rotating the burner caps to get the flame to aim more at the electrode/igniter, but that also didn't help.

    Doing this caused my burners to click constantly. Rotating the outer ring so the flame is further away from the igniter got rid of the clicking. I can't explain why, but it worked. My burners would not click constantly until a pot was put over the flame.

    All pictures that I could find online of the burners show the igniter lined up with the little indented line on the outer burners. When mine are positioned that way, the burners click constantly when a pot is on the burner. When the indented line on the outer burner ring is positioned as far away from the igniter as possible (while still allowing the burners to light), the clicking stops.

    chrishalana thanked jellytoast
  • 10 years ago
    last modified: 10 years ago

    chrishalana:

    Sorry about the misdirection on the location of adjustment screw. I was thinking of the one for the oven (which is inside the shaft). The one for a top burner is at the base of the shaft, but just outside the shaft at about an 8 o'clock position.

    If you are not comfortable diy-ing gas adjustments (and many people are not), then just about any competent appliance service can take care of adjusting this for you. Some local gas companies also do this for free in order to avoid any risk of customers mal-adjusting stoves and giving themselves CO poisoning.

    A photo would be the easiest way to show the adjustment screw location, but I'm away from home at the moment, and it probably is too dark inside the stove to get a good shot. I couldn't find a photo in a quick online search.

    Anyway, if you want to try to see the adjustment screw for yourself, I'll just say that that you should use use a small flashlight. That's so you can see around the flashlight while shining it along the shaft while you peer inside the stove. About maybe 2" inside the front panel of the stove, you'll see the brass shaft go into a larger diameter steel barrel. That's at the actual valve. On the lower left side of the outside housing of the steel barrel, you will see the small lobe at 8 o'clock. In the middle of the lobe is a small, shiny, steel Phllips-head screw. That's your adjustment screw. (Ignore any slotted brass mounting screws -- those are for mounting the valve fitting.)

    If you want to try adjusting the flames yourself, I believe the screw is either a #1 or #0 Phillips head, so a #1 driver will fit. If you do not have a #1 or if it turns out to be even smaller (say a Phillips #00), you'll have to get a driver from a hardware store. A common #2 Phillips will not fit.

    Anyway, the adjustment is extremely sensitive so you want to make very fine adjustments. Start with less than 1/8th turn -- more like, say, a millimeter or so at a time. A quarter turn in either direction is likely to be be way too much.

    And, btw, the problem is not that your currently maladjusted flames are too hot. The problem is that they are not hot enough. With the flame ramped up high right at the start, and then putting a pan over it, the flames spread away from the ignitor and the yellow-orange tips are not as hot. The result is that the ignitor suddenly registers too little heat thereby triggering the spark module to fire the ignitors. Apparently, having the burner running beneath the pot at medium for a couple of minutes allows the the ignitor to get hot enough that it does not register a significant drop when you crank the burner all the way up and the flames spread. Adjusting the mix should get rid of this issue.

    jellytoast:

    I, too, thought Ishphording was supplying the same burners for the NXR as were used for the tried and true old Wolf and DCS ranges. Aparently, that is not the case. The burners sold to NXR are machined so that the outer burner ring only fits over the ignitor one way and one way only. It can fit only when the slot lines up with the ignitor.

    chrishalana thanked jwvideo
  • 10 years ago

    Bummer my "fix" won't work for the OP. The sound of those continually clicking burners is enough to drive you mad!

    chrishalana thanked jellytoast
  • 10 years ago

    Thanks jwvideo for the additional details.

    I tried again last night using your description and I'm not seeing a screw where you described - there is something there but it doesn't have a screw head and its not silver.

    There is a small hole, though - is there supposed to be a screw in that hole? Or is that something completely different.

    A took a photo so you would have an idea of what I'm seeing - it's hard to get a good clear shot, but hopefully this is good enough since you already have an idea of what it looks like.


    Thanks again to you both for all of the help!

  • 10 years ago

    That is the location but your NXR looks to have some kind of foam or plastic or maybe wax covering the screw. Probably just have to pop, pry or scrape it off to see the screw. Just to be sure, I'd call the NXR customer service line and ask them to confirm this. Offer to e-mail your photo.

  • 8 years ago

    Hi

    I had the same issue with several burners. I cleaned all those little holes on the ring with a toothpick but didn't help. I called an repair guy who was great. He showed me how to fix it myself next time. You need guitar wires in different sizes, flashlight and a surgeon's scissor like clamp to hold it. He removed the heavy grate, removed all the rings and then with the wire held by the clamp cleaned out the holes. He cleaned all four and like magic problem was solved.

    It cost the $200 for the visit but he showed me how to do it myself. I wouldn't attempt to do it without someone showing you. It is hard to know where the holes are that need to be cleaned with the wire.

  • 8 years ago

    My comment is in reference to the clicking problem with the NXR range.


  • 8 years ago

    Thanks for the tip. FWIW, "surgeon's scissor-like clamps" are often called "forceps." For others looking for and not finding them in a tools department, our rural town's hardware store stocks them with the fishing gear. Drug stores carry them, too.

  • 7 years ago
    last modified: 7 years ago

    To get ready of the clicking problem make sure the burner split or gap is at the 2PM positioning




  • 7 years ago

    For years had the same clicking issue with NXR. I spoke to NXR's technician Jose and he advised to replace the burner base which I did and it solved the problem. This is where you order it:

    https://shopnxr.com/products/outer-burner-base

    The new base diameter is slightly smaller and it fits perfectly while the old base had you had to play with to fit. I recommend that you order one to try (it's $55 incl shipping) and see if it helps.

    One would argue that they should replace these bases for free but I didn't want to fight.

  • 5 years ago

    Hi i got a NXR with no burners i am in need of used burner that no one needs any more please let me know my email is nnovas@mail.com please any help will be appreciated

    thanks

  • 5 years ago

    We own a NXR range and I found that if water drips from a boiling pan or the base of a wet pan set onto the burner, it triggers the clicking/re-ignition sequence.

  • 5 years ago

    I had the clicking when using one burner. Sometimes it would stop if I turned the flame all the way up, sometimes the clicking would be constant and seemed to come from another burner not in use. I thought the starter had gone bad. I called a stove repair guy who took the center of the two burners apart and cleaned the holes down inside using a thin wire. He showed me how to do it and said to get some guitar wires. I have yet to do it myself, but it looked really easy. It seemed to fix the problem completely. I sometimes have to clean the burner holes where the flames come out with something because they get clogged.

  • 5 years ago

    Hi happy new year to all

    i am in need of NXR burners used will be fine

    i hear that the thor will work as well any hepl

    will be appreciated

    thanks

  • 5 years ago

    Hi no nxr burners?

  • 5 years ago

    No. I'm still using my stove. Have you tried ebay? I've found parts like replacement knobs for the NXR stove and other things like refrigerator shelves that were no longer available from the manufacturer.

  • 5 years ago

    Thanks i will try it

  • 4 years ago

    I just did this workaround to stop the clicking:

    NXR Range Clicking Fixed - YouTube