We looked at a different Q quartz and decided against it because they wouldn't say where it comes from..their reply is that it comes from different countries...they come from China..I had to search online. I am not a fan of that, so we eliminate that option. One of the problems is that not all of their quartz uses Breton technology, so you don't really know what you are getting. Also, the condition in which those people work are not really decent..

What are we talking about??

What are we talking about????

Hi
@Printesa, we’re sorry to hear that you’ve found some misinformation about us
online. We do in fact source natural quartz from all over the world, not only
China. We impose strict quality assurance standards to ensure product
excellence and offer Lifetime
Warranties on all of our quartz. We’d love to resolve any questions or
concerns that you may have about our product. Please inbox us your contact
information and we’ll have a Product Expert reach out to you directly.

Thanks!

Mia@MSI

What are we talking about??

Hi MS International, I believe that you are importing from everywhere, but when I buy something, I expect to know where that product comes from. I went to a local showroom that carries Q quartz and I asked where that was made..the reply was that this product comes from many countries...that, usually, for me means China. I don't doubt the warranty and I am guessing that the quality is the same for all your products. I just prefer to buy products of known origin.

wHAT ARE WE TALLKING ABOUT???????

I have brand new artic white Q quartz counters and it does not fit the description they sold me. It is not pure white. It tends to be scratching easily.

Thank you, @Printesa, for clarifying. Could you please share the specific showroom you visited? We'll pass this information along to the appropriate parties to improve customer experiences in the future. Also, we'd be happy to connect you to a Product Expert to answer any questions you may have about our products, including country origins for any Q color you like. Please just inbox us your contact info (name/email/phone) if you're interested. Thank you!

Hi @margala02, we're sorry to hear that! Please inbox us your contact info (name/email/phone), your fabricator's info, and from which MSI location the slabs were purchased. We'll reach out to you and try to figure out how we can remedy the situation. Thanks!

I went to Tile Market of Delaware..I have no problem with the staff there,,they are very helpful. Their reply was similar to what others said they got when they called their local representatives. It would be helpful to have on the sticker the country of origin. I think that would eliminate any confusions

We have this countetop and not only has it chipped within the first month it is a different color thru the slab when it's cut so the seams will NEvER match. A HUGE waste of money...DONT DO IT

Yikes this is really scaring me! I was about to order Calico White or Concerto and now am going to hold up! MSI rep - can you please tell me where these two colors are made and if they are made using Breton technology! Need to know ASAP or I'll purchase something else. Thank you.

A question for MSI -- do you buy your quartz products or designs from other manufacturers? Silestone Pacific and Chantilly Taupe are identical along with (2) products from Vicostone and MSI products. Please tell me the actual source of the product and the country where it was manufactured. I am going to your Midwest center Saturday and Silestone on Monday to finalize.

Hi @melissa, thank you for your interest in Q Premium Natural Quartz. I hope that you had a great visit to our local branch and they were able to assist you in your selection.

Our Q Premium Natural Quartz collection is manufactured in state-of-the-art facilities in various countries around the world. You can rest assured that we stand behind the quality and performance of all of our quartz products. We impose strict quality assurance standards in each of our partner factories in order to ensure product excellence across our entire collection. You should also be aware that we offer Lifetime Residential Warranties on all of our quartz.

If you find that you have more questions or any hesitations about our quartz later, I can have a Product Expert reach out to you directly. If you're interested, please inbox us with your name and best contact number.

Thanks!

Mia@MSI

going back to what Iroc said:

"We have this countetop and not only has it chipped within the first month it is a different color thru the slab when it's cut so the seams will NEvER match. A HUGE waste of money...DONT DO IT"

I have Babylon grey color Q as countertop. Someone dropped the sharp end of a knife onto it and created a very small chip maybe 1/16 of an inch. We found out the grey color is just on the surface - under it is white. Even though it is a small chip, it is very obvious against the dark grey top. Not sure if we can do anything ourselves.

MSI - any way you can assist with this? But I am still disappointed that the color is just a thin layer on top. Is like wood veneer.

Folks - a small piece of advice... if you are having issues with your top - no matter what vendor - contact them direct.... This forum isn't necessarily monitored 24/7... you should also reach out to your fabricator who can then contact the local rep...

Kind of late to the party but I had quartz installed from msi last week. Noticed a surface crack 2 days later. Contacted msi and they don’t want to honor the warranty at all and told me to contact my fabricator. He came out today and said 100% the crack was not there on the install date. It’s noticeable enough where it would be impossible to hide from us. Disappointed in msi customer service and I will continue to call until I get this repaired or hopefully, replaced

Mine cracked and they don't warranty against cracking. Can't get a Perla White replacement as it's stuck on a ship somewhere. Would never usr MSI.