The roots, I'd guess, aren't healthy. Lots has been written on this plant, and here's one thread that may help you.

Gollum, Gollum

You can use the search function (jade, Crassula ovata 'Gollum', etc) at this forum and find enough on this and related plants to fill a ream of paper, double-sided.

Shrivelled due to lack of water. Lack of water due to......lack of water.....or due to lack of roots to utilize water. Repot, see if roots look healthy, repot into something not too strong on potting soil so it drains well.

ez

That paper container isn't best for your succulents, and IMO not so good looking either. If mine, I would pot all of them separately.

What paper container are you talking about? This is a ceramic pot with drainage holes and a porous soil.

Karen, have you had a chance to look at the roots?

Yes they are long and healthy looking.

I just got this the other day.

Karen, could you give us a side-view of the container? If it's shallow, it could be that the plant needs to be in its own container, as its roots, if long, would be rooted sideways (not good).

I moved it to this pot. The other pot is 7" long and 5" deep

OK, now let it be for three days, then some water.

What kind of mix is it in please?

Gill

It's the porous succulent mix from Bonsijack, mixed with perlite and the succulent mix you get in the bag I think from Mircle Grow. Walmart purchase. There are a few stones in it and a bit of sand. A concoction that seems to work well for me here in UT. Some of mine are in straight Bonsijack succulent Mix.