WeGotLites takes great pride in providing its customers with
the ultimate customer service experience. We stand behind our merchandise with
your satisfaction guaranteed. If for any
reason, you're not 100% satisfied with your purchase, we've outlined the
following guidelines to help make your return a smooth and seamless process.

Damage Policy:

·
All items are shipped to you in the
best possible packaging to ensure that you receive your purchase in perfect condition.
Upon receipt, please inspect your package closely.

·
If you receive a damaged item,
WeGotLites will assist you in receiving a replacement part or complete item as
quickly as possible - at no cost to you.
If these terms are not acceptable, and you wish to return the item(s)
purchased, please refer to the Return Policy guidelines below to expedite the
return of the merchandise.

·
In the unlikely event that you find
your package to be damaged upon receipt, please notify us immediately via
e-mail at support@wegotlites.com
or by phone at (866) 415-4837.

·
Should your package be free of
damage, however, your product has not arrived in perfect condition, please
notify us within 5 days of receipt to enable us to process your replacement.

Return Policy:

·
Items
are eligible for return within 30 days of receipt of shipment. Absolutely no returns will be accepted after
30 days; please inspect your shipment upon receipt.

·
Only
un-installed items, returned in their original packaging, are eligible for
return.

·
All returned merchandise must be in
resalable condition and must be free from scratches and/or defects

·
Please address all return requests
via email to support@wegotlites.com
or by telephone at

(866) 415-4837. All return packages must have a Return
Merchandise Authorization (RMA) number.
Items returned without an RMA number will not be accepted.

·
Manufacturer’s restocking fees may
apply to returned items.

·
Returns
to our warehouse will be inspected for damage.
Should it be determined that the damage was as a result of poor
packaging of the return, the buyer may be subject to a damage fee. We suggest that insurance be purchased on the
return item to ensure no further costs on the items.

·
Aladdin
Light Lift, Inc. items cannot be returned. This includes all Aladdin Light
Lifts, Aladdin Light Lift Parts and Accessories.

·
If
your item was delivered via freight, your return may be subject to a freight
pick up fee which will be deducted from your return.

Return Shipping Process:

·
Include all original packing
materials, manuals and accessories with the product to avoid additional
deductions from your credit. It is recommended to return products in an outer
protective box to ensure protection of original packaging materials.

·
We recommend items be returned via
UPS or FedEx for proof of delivery. Please be certain that items are secure in
their packaging so damage does not occur while they are in transit back to our
warehouse.

·
You are responsible for all freight
charges and duties/taxes for applicable out-of-country residents shipping into
the US.

·
Items received past the return
period plus reasonable shipping time may not be processed. Only items purchased
from WeGotLites are eligible for return credit. Returned items must be
shipped in the original product packaging. Notification will be sent to the
e-mail or by phone to the number you provide on your account should your return
not be accepted. Items will be resent to you upon receipt of your payment of
freight charges. Items will be deemed abandoned if we are not contacted within
30 days.