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juneega

What should I do if my contractor and his crew not show up to work on

9 years ago
We are doing a whole house remodel and I'm on my second contractor for this house because I haven't had any luck with ones that actually show when they tell you they would. The first one I found here on Houzz.com and they finally finished two phases of the project, entire kitchen and staircase remodel ran 8 months where they initially told me 4-6 months. Since we actually live in the property I was adamant before signing the contract that they finish on time, they didn't and made many mistakes along the way like botching all the tile work in my kitchen and not being able to get subcontractors to do the work so that delayed the project. So I decided to use a different contractor for the entire second level of my house, it includes master bedroom, walk in closet, master bathroom and new Windows. This contractor was more local and owns a cabinet and tile shop in the neighborhood and was referred by a friend. Two weeks after starting the job, they started showing up at noon and leave after 3-4 hours of work and only came when I ask the contractor why no one has been to the house for two days. The contractor would then proceed to tell me his crew is on their way and after three phone calls later, crew is no where to be found. I wanted to cancel after two weeks but they told me I signed a contact and I would lose the money I already paid them. At some point I told them they can have whatever I paid and I'll eat my losses and get a different contractor. He would then send one guy to do an hour worth of work and then they would disappear. I'm 6 weeks on the remodel with them where they told me they will be done 6-8weeks, I'm exhausted constantly asking when his men will show up, he comes up with excuses every time and I just want to be able to get my house back. I figure I only need to be patient one more month, but it's hard when hubby and I are sleeping on sleeper sofa and cleaning dust and trash when they do show up. What should I do?! It seems like no one wants to get work and get paid! Must be construction boom in my part of town!

Comments (36)

  • 9 years ago

    How much did you pay them up front and what does your contract say your obligations under it are?

  • 9 years ago
    It's a $40k budget for this master bath and it looks like this at 6 weeks. Btw, it doesn't include any bath fixtures, tub and lights for that budget. I didn't think that was cheap and this contractor tells me he is only pitting cement board behind the tile. Is that even the right way to do it?
  • 9 years ago
    I have already paid them ` of the budget. Electrical, plumbing and framing was done.
  • 9 years ago

    If you paid him all the money then there's not much incentive for him to worry about finishing the job. And only cement board under the shower tile is not correct, needs to be something to waterproof or you'll have mold growing fairly quickly.

    You said you signed a contract, what does your contract say you're agreeing to in it? What are your obligations and recourse for problems?

  • 9 years ago
    last modified: 9 years ago

    It is so sickening reading all the construction horror stories on Houzz.

    Since you have paid him, he has probably moved on to another job that has NOT paid him upfront. He is now just doing your job as a fill in.

  • 9 years ago

    Because some of us aren't the brilliant experts of home renovation that you are, Margo.

  • 9 years ago
    I only paid him everytime he would finish part of the job like whatever is the budget for framing, plumbing and putting window up, about 60% of the budget so far. Not up front.
  • 9 years ago
    I see now my last comment didn't put the 60% in there.
  • 9 years ago
    last modified: 9 years ago

    the missing 60% seems sensible all the way around.

    its frustrating. i feel your frustration. i've been frustrated in the same way (i had a kitchen renovation not finished til 8:30 pm on dec 23rd). but its pretty much how things go, a contractor is maximizing his subcontractors and not maximizing you. it doesnt help, but you are not alone.

  • 9 years ago
    last modified: 9 years ago

    Junee- were permits pulled?

    Why not Google *shower installation* Many topics will address the proper procedure with vapor barrier behind tiled walls. I would print out the proper installation and hand it over to the contractor if he insists on only the cement board.

  • 9 years ago
    The contract was merely a breakdown of what specific work will cost and that they could put a lien on my property for non payment.
  • 9 years ago
    Yes permits were pulled. I did tell the contractor that the guy who did my shower in my kids bath used scratch brown and lathing on top of board and he said he is trying to save money and that cement board cost more material wise and since my tiles are not mosaic and they are 12x24 then it is better. I know that's a duh duh excuse because I've done 4 bathrooms and none of the contractors ever used just cement board.
  • PRO
    9 years ago
    last modified: 9 years ago

    Hi, bummer you are unhappy, I will point this out, It looks like decent quality work with the exception of A wood curb and GT.. I would omit that. IMHO.

    although i cant blow that pic up so well...I am seeing good blocking, subfloor install and likely proper plywood and overall dceent remodel work. Sure theres many smart upgrades you could have but it looks solid to me.

    All youre questions are answered on these forums...in regards to smart ways to build the shower, but you need to better understand what they intend to do ( if they come back that is) in more detail ........you have a clamping drain so theres various ways to build on top of youre substrate....-best

  • 9 years ago

    So, have you had any inspector sign offs yet?

  • 9 years ago

    That normally means the work they've done is what you're obligated to pay for - you can't have a lien placed on your property for what they have not completed!

  • 9 years ago
    Yes I've been signed off on electrical, plumbing, insulation, framing and the inspector told me the next thing is just waterproofing and then they can tile. It's been almost a week now since these guys have been in the house to do real work, they came yesterday to clean up the messy trash that they left in full view of my house because my neighbors complained and I threatened them that I'll call the city so they can be cited. Other than that, GC just calls me to ask if his men are there because he says that's what they told him. I'm home almost everyday and have a home camera so I know they are not there. When I ask him to come he also would not show up as planned
  • 9 years ago
    Tundra, what part is the wood curb and GT so I can point that out? Oh the budget did not include electrical and painting, I already had guys working on the house when I let this contractor in due to the extent of my previous remodel we have paid for complete rewire and painting by previous subcontractors that have honored their promise to come back finish the rest of their work since I have been a good payer. I still have an entire backyard with pool and front yard that needs remodeling and the thought of getting another GC makes me sick. I don't even pick the cheapest ones? I pick ones that were highly recommended and I still get this!maybe my expectations are too high?
  • PRO
    9 years ago

    If this guy is too lazy to show up, I promise he's too lazy to hire an attorney to sue you when you fire him which you should do immediately.

  • 9 years ago
    "I already paid them." Sorry you made that fatal mistake and are in such a bind. Constantly hearing stories like this is really sad and discouraging.
  • 9 years ago

    This is a general problem with contractors, not showing up for days at a time. I've experienced this with at least 5 different contractors for various projects over the years, including the current 8-week gut renovation. I've fired multiple contractors, sued them and had the licenses revoked for 2 of them.

    For this current project, they have worked for 22 days since July 27 and not worked 16 days. We were promised at least 5 days per week and we sublet an apartment that is steps away so I can see if they are at the site at any given moment due to the carpet protection they are required to install in the hallway.

    We've withheld payment. We did not make payment from 8/14 - 9/3 since the work listed in the contract wasn't done. That did not stop the contractor from asking for a payment on 8/14. We reminded him that the items were not done and he didn't ask again for payment until the work was done. He sent 5 - 6 people to catch up last week.

  • PRO
    9 years ago

    4-6 months for kitchen and staircase remodeling something is definitely not right there.

  • 9 years ago
    last modified: 9 years ago

    I am sorry if the contractor is not showing up when he promises and worse than that has to call you up to verify if HIS EMPLOYEES have shown up then you did not do a good job vetting the GC. More so the issue of this has happened to you with multiple GC's. Sorry but just the way I see it, maybe you did vet them and you are just sending bad signals but as GN stated something is definitely not right with the entire saga.........................

  • 9 years ago
    So I insisted against just the cement board and he tells me that he's done this many times and that he will put tar paper behind cement board and thinset on top of it and use screws that won't rust and I shouldn't have problems with inspection. He is going to hot mop the shower pan and bench but the walls will be fine with just cement board. On the side note, I even informed him that I have two friends who needs a contractor that I was going to refer him to if he did a good job with my project, he obviously doesn't care because he's not working to make me happy. So yes he definitely won't get a referral from me! In fact I even told my friend who referred him to me to stop giving out referrals of this contractor because he's gotten too busy for my job!
  • PRO
    9 years ago

    Your contractor is following a basic rule of being a contractor, "Tell them what they want to hear and then do the best you can". Apparently, his best is not very good.

    While only using cement board is a way to set up the backing for the tile it is often not viewed as the best way. It will work and it does meet the code. But, having at least drywall behind the backer board to help stabilize the walls is better. One of the main reasons that most tile installers prefer to "float" the walls with mud (concrete) is to make sure the walls are straight and plumb for setting the tile.

  • 9 years ago

    "So I insisted against just the cement board and he tells me that he's done this many times and that he will put tar paper behind cement board"


    Not even close to correct, tar paper is NOT waterproof. Cement Board is NOT water proof. Thinset is NOT waterproof. Drywall without a membrane (Kerdi type) has NO business in a shower. Period. Stop.

  • 9 years ago

    In this case the best thing he can do is not show up as he will be causing more harm than good on his current path.

  • 9 years ago
    Urgh. I have called him repeatedly about stuff and he wouldn't bother fixing things, in fact he would say I can't do inspection this day because I'm doing your windows and don't want inspector to see it, I only want him to check on the shower. That means he is trying to hide something. I actually told the inspector one day to see if the Windows are done to code and that's how he failed because he didn't put a flashing around it so he ended up taking it down to put one in. So yeah, he hates having me around for inspection but he doesn't do things right to begin with and when I confront him with it, he disregards me even if I tell him I've done my researched and asked other contractors here at Houzz. Then he has the nerve to tell me he has to charge me more money because he has no control over extra requirements the city wants! I say no you should have done it right from the start so it won't cost you more money to fix your mistakes. Today he actually sent someone to do my shower bench. Two hours later guy leaves.
  • 9 years ago
    Oh yeah he added the extra 2x4 only after I informed him that the usual wood curb or dam is 3 layers of 2x4. He said, I thought you wanted it lower? Nope I never said that, I want it however it suppose to be done. SMH
  • 9 years ago
    last modified: 9 years ago

    The curb only needs to be 2" above the drain. Keep in mind that there will probably also be a layer of waterproofing and 1/2" of cement board on top of that.

  • 9 years ago

    Re: the tar paper. The contractor cannot just do something to your home that you have expressly forbidden him to do. Email him now, so it's in writing. You may get upcharged for materials to do it right, but it beats a leaky shower later. There's virtually no chance this guy is going to come running to your house to fix things a year from now.


  • 9 years ago

    Junee -- After reading your last post, I'm going to suggest that everything be confirmed in writing from now on. (Email counts.) Whatever you discuss verbally, write it up and send in email i.e. "to confirm our discussion today..." And then bullet points. Bing bing bing. No long narratives. Just the facts. This greatly reduces the opportunity for him to successfully misrepresent what you said or what you two agreed upon. Plus, the new habit of documentation won't go unnoticed. When deciding which client he's going to roll over/cut corners with/make excuses to/or ignore today, the one least likely to be credible in court gets the nod.

    A good contractor loves having it all in writing. An email thread is handy and valuable for both parties. Contractor shoots back a reply saying, "Perfect. Got it." Or, if there's a discrepancy in what was said, it gives the contractor opportunity to clarify.

  • PRO
    9 years ago

    I'm going to second the comment given by kchreg - the rule in civil law is:

    S/he who documents the most = WINS! Send an email EVERY time you speak with contractor. Have a sheet that documents who is on the site and how much work has been done (hours + description of work).

    Your emails and your work documentation will win your day in court...should you ever get there.

    In health care we have a saying: "If in doubt document, document, document". Start writing emails - every day. Every conversation. Those who threaten legal actions (like liens) will know IMMEDIATELY that written statements kill any chance they have to take any action at all.

    Good luck. Even GCs are complaining that the "good workers" are missing. They are complaining that people are not taking jobs in the trades because of the idea that the "good jobs" come with university degrees. Universities do NOT train plumbers or tile setters. You see where this is going.

    Start sending kids to trade schools and in 10 years we will have a batch of "good workers" in the trades. For today, you and the GCs around you, have to "put up with" the human beings in your area.

  • 9 years ago
    I never did update this post. The contractor agreed and fixed all the issues -- I held off Payment until everything was done to my satisfaction and threatened to call CL board-- who knew, they finished within a week of that! Anyway here's my finished staircase. So happy with it. I hired someone else to do the cable railings.
  • 9 years ago
    Oops realized I updated the wrong post. This is the bathroom with that contractor. He still needs to send back his painter because I wasn't happy with the plaster and paint job on the walls-- I held out about $2k of final payment--- 2 months now and I'm still waiting. Smh -- the last pic show the paint texture so off from the first coat. Argh!
  • 7 years ago

    Bathroom looks beautiful.. Sorry for all your trouble though.. What an awful experience.