I wouldn't buy all of one brand. I'd mix and match the best appliance from each brand that gets the best reviews. Builders put in all the same appliances because they get them at deep discounts.

@cpartist - We're not opposed to buying from two or three manufacturers, but every time I think I find a brand leader in a certain category, I find bad reviews for that same product. I was impressed that JD Power had Samsung ranked so high in so many categories and I found newer reviews which seemed to reflect the improvement in product, but as @The Kitchenworks mentioned the rankings may be skewed.

It's ridiculous that it's so hard to find quality appliances these days and I know a lot has to do with the energy efficiency mandates.

I have a Samsung French Door refrigerator and will never EVER buy an appliance from them again. I love their TVs, but not their fridges.

The model we have is about 5-6 years old. From the time the warranty expired until now, we have replaced the ice maker ($500) and door bins 5x (about $40 per bing plus shipping). The handles fall off about 2x per year and the tiny pieces that hold them in places are cheap plastic. They are then attached to the handle with very tiny set screws which cost about $6/piece plus another $6-$8 in shipping. The last time I ordered parts, I ordered extra and keep my own little parts store for the repairs.

The most annoying part is the 1.5" of water that magically appears under the freezer drawer every month which requires that I empty the freezer and melt the ice each time. If I don't the door will not close.

Worst part is that Samsung customer service stinks. Reps don't know answers to questions and always push a service call before trying to troubleshoot.

We are renovating our kitchen very soon and will replace this fridge to avoid future headaches.

@nnie, this has been our experience as dealers and is the main reason why I stay away from selling them. The customer service just isn't there.

I bought a Samsung counter depth French Door refrigerator just over 5 years ago. Right after it was installed, I thought there was a problem with how far the freezer drawer opened ( actually how far it didn't open). I went back to the appliance store and they told me thats just how counter depth models are. Fast forward a few months and I looked at my same model on display at another appliance store. The door opened several inches more than mine. I measured mine and the one in the second appliance store and took picture of the measurements. I went back to the store where I purchased it and they dismissed me saying it wasn't under warranty.

I contacted Samsung customer service and they were fantastic. They sent a service person to my house within the same week. Calling me first to confirm the day and time.

The service person agreed that the sliding rails were not operating correctly. He ordered new ones and said they would be delivered directly to my house and to call back when they arrived. The new part arrived in a couple days.

I actually didn't have to even call back because Samsung called me to say their tracking service noted the part was delivered and they were calling to schedule the service person to come back and install the new slides/rails . Again the service person was there a couple days and installed the parts. The drawer opened several inches wider.

Samsung customer service called back in the evening after the new slides/rails were installed to see if the problem was solved and everything was satisfactory, which it was.

I had never before had such good customer service.

My refrigerator has been totally problem free for the last 5 years.

I would not hesitate to buy a Samsung refrigerator again in the future.

Samsung has the worst service and their breakdown rate isn't better than anybody else's ! Dishwasher are the worst thing they make. Ice makers a problem, dispensers giving cube AND crushed ice and Samsung says there is nothing they can do about it. Built in BRAND NEW would be hesitant buying in first year. J.D Power is B.S. !!!

@The Kitchenworks I contacted Samsung about the new product line release date and they vaguely said sometime later this year so it looks like that's out of the running.

Anyone have any good or bad things to say about the Kenmore Pro appliances?