The seam is bad and the match is poor. The real way to deal with this is to specify your ok on layout and your inspection before delivery and install. When it's important verify everything yourself.

Geezzz!!!! So many issues!! I'm sorry you're going through this. And maybe my math is wrong, but did you pay around $6700 for this? If so, $200 would not satisfy me given all the issues. Plus your sink is still off centered and sounds like it's staying that way (?) Most people would not accept an off centered sink. Part of the fabricators job is measuring correctly. No, no way is $200 enough given the sink issue and seam.

Did they let you see the new slab after they measured wrong on the first one? I'm just curious if you discussed the new slab cuts/seam. Either way, you have every reason to be upset.

This is a tough one. I assume they already have your money?

Thanks, FeatherBee. No they did not let me see the "replacement" slab. They took the too small slab and assured me they would use it as a template to match the veining at the seam. We have only paid 50%, and I want to be fair, but the fabricator is upset that he had to buy another slab because of his own measuring error.

His error and HE'S upset? This is not about his "feelings" it's about those of the customer...YOU!

Totally unacceptable. He needs to remove this slab and get a 3rd slab and do it right this time. He doesn't get one more penny from you until it's done correctly, and no, you need not "settle" for any shoddiness. If he doesn't want to do this, insist your money be returned in full and find another fabricator.

You paid a LOT of money for your Quartz. It would not look like a DIY weekend project gone wrong.

The fabricator needs to replace your counters and do it correctly. He measured incorrectly then tried to "fix" it sloppily. You do not pay a lot of money for beautiful counters that have a poorly done seam and an off center sink. I have quartz counters and your seams should look like the one in the pics to follow.

The fabricator has made all the errors here. First he measured wrong. Then he didn't let you see the second slab but said you'd get the same results - which you did not. Third, your sink isn't centered. You haven't don't anything wrong as the customer... This guy obviously needs to take this as a lesson learned and either replace the slabs or knock off WAY more money...

Ask yourself this, if he knocked off lets say $1000, would that make you happy and could you move on with the kitchen as is? Only you can answer this.

Don't take this the wrong way, but if you come across as too nice or a pushover this guy may be using that to his advantage to get out of this mess as quickly as possible. $200 off is a slap in the face if you ask me given the details. Of course, he may think the new counter looks fine. That doesn't make up for the off centered sink or promise to match the old slab.

Honestly I would describe to him exactly what you have said here. You seem like a nice person who probably would like to avoid conflict. This guy needs to do way more than $200 off. It's a good thing you only paid half so far.

That first slab he measured wrong isn't a total loss either, he can use it for remnants (ex- vanity sink tops). I'm just throwing this idea out there so you know that he has the possibility to turn some of that first slab error into $$.

HOLY COW malabacat !!! Now that's what you call a perfect seam!!! If that doesn't set the bar high, I don't know what will :)

If you didn't have a large positive undermount sink reveal initially and don't mind a larger one, the sink cut out could be enlarged 1/4" on one side and the back or front which would center it perfectly and keep the reveals even. An hour job, tops.

I would tint some super glue with white nail polish, push it over the seams, accelerate it, and scrape it to flush. That should make the seams look much better. They aren't scrapping their seams properly; they're digging the adhesive out by rushing.

It is fair to say all quartz is cupped, but manufacturers have standards as to how much cupping is acceptable in any given sheet. Look up yours, set a straightedge on your tops, and see if the cupping is within manufacturer's specifications. While you've got the straightedge out, set it over your seams. It should not rock nor have gaps. If your straightedge is a level, set it over the tops and cutouts in an "x" fashion to check for level.

You can't just shove a big fat shim in a corner alone. You have to shim gradually and support the stone or it will sag. If the cabinets were that severely out of level, the installation should have been postponed until they were installed correctly; they would have been within their rights to expect a trip charge. Set the level over that shim, please.

In all fairness, it is not fair to compare seams in a top with greatly contrasting colors and plenty of "movement" to a quartz with a forgiving fine particulate and color and little movement. These seams could be better, but are never going to look like malabacat's.

This is why you test with a straightedge. If there is a hump at the seam, it means the bottom of the seam that you can't see is nice and tight and preventing the top of the seam from ever coming together, no matter how nice the cut or the adhesive color match.

I'm betting poor cabinet installation is showing up as poor seams.

Thank you, Joseph. I have not been able to find the specs on Pental's website, but the counter is 90" long and the distance from where the counter rests on the wood to the single 1/4" shim is 42". Visibly, from the edge you can see a slight bow. Our cabinets were level. I don't have a straightedge but the level is barely out on top of that shim. Unable to judge level over the span, as my level is only four feet. This is the least visible of the issues, unless you bend down, but I don't want future problems because of the gap.

The fabricator, who hasn't even come out to look at the job, thinks the job is acceptable, in spite of the issues. I am quite sure he won't agree to refund or re do anything, other than the seams, which will never come close to yours, MalabaCat!

The seam is could use some touch ups but the grain flow on a quartz like that is not something that you can "line up" It is not like a couple of big veins that stand out when not lined up its to sporadic and if the first round was pleasing to you its because they got lucky. If you can live with the center line of your sink off then have them fix the seam and credit you more than 3% or they tear it out and start over.

HE doesn't get to decide if he thinks the job is "acceptable" - YOU do! Simply tell him that if he doesn't make it right, you will consult an attorney and take him to court. You will also write bad reviews of him online. Make sure he understands it is IN HIS OWN BEST INTEREST to do this job to your satisfaction, which is not unreasonable.

He's a bully - don't be a pushover!

lumpybrowndog - I'm so sorry to see this. May I ask what kind of quartz you have? Edited to add that I've found that filling voids with caulk (or my favorite, Crawford's Vinyl Spackling Paste) will make them much less visible to the eye. (Shims are necessary I believe - you want the CT to be level). You can also paint the caulk with a custom color matched to your cabinets and the 'gaps' will be all but invisible.