Software
Houzz Logo Print
capecodmama2five

Salty water

9 years ago

We bought a house in December on well water. The house was built in 2009 and had 70,000 grain EcoWater softener installed when it was built. The water when we bought the house tasted salty, smelled of sulphur and left faint staining in the toilets/sinks/shower/dishwasher, but the water was clear.

We had a local EcoWater/Excalibur dealer come in and test the water at the house and he tested with and without the softener.
Iron was 2.0 ppm but I cannot recall if that was the same with and without the softener.
Hardness was 120 grains from the well, 10 grains softened
Sulphur was negative.

We decided to have an iron/sulphur filter put in to take care of the iron staining and hopefully improve the taste. The Excalibur unit we had installed says it removes up to 10 ppm of iron. At the same time he rebuilt the softener head (he said it there e actually broken parts) and installed a UV system as well as adding peroxide to our water heater at our request to take care of the rotten egg smell (it worked).

He tested before and after the equipment was installed.
Hardness was 120 from the well, 3 with the softener a few days after install.
He said iron was 0 ppm.

Our water still tastes salty. Our water still tastes funky. We are still drinking bottled water.
He is coming back to install a whole house carbon filter to help with the taste. He said he will look at the softener again. No charge for either.

Why would the water be salty? Someone had suggested our well water itself may be salty because of the area we live in, I cannot say I have ever heard of that but this is our first experience with well water.
I don't actually notice it the salt in the shower so much, (it did seem a bit salty today and the softener regenerated last night), but we get salt stains if water drips on the dark floor from hands from the sink, on glass of the washer door, and on our dishes if water pools on the top of a mug for example. And there is no mistaking the salt taste then. Is there any other explanation beside a problem with the softener? Could it actually be the well water?

We are a "large" family, my husband and I have 5 kids. It is a 3 bedroom 2.5 bathroom house. I run the dishwasher once a day, we do hand washing of dishes in the sink twice per day. 3-4 showers per day. 2-3 loads of laundry most days in a brand new front loader. And of course hand washing and toilet flushing for 7 people (well 6 currently since one is a toddler).
We seem to go through a lot of salt and I have noticed lately the softener is regenerating a lot, like every 1-2 days if I do laundry. That still seems like a lot?

I have some concerns about the softener backwashing salt into our septic tank that often, and I noticed there is no air gap in the drain line. The drain line is connected directly to the kitchen drain from the basement as a dishwasher would be, the iron filter drain line is connected to that line with a y connector. The drain is above the height of the softener and the iron filter (in the ceiling joists of the basement) if that makes a difference. There is no floor drain or any other drain lines in the unfinished basement.

This is all new to us and any advice would be appreciated!

Comments (4)

  • 9 years ago
    last modified: 9 years ago

    Reading other posts I do not know if I am stating the hardness correctly. The test he did at our house used drops. It took 120 drops on the raw well water. 3 drops after the softener was repaired and the iron filter installed. I thought he said that meant 1 drop per grain of hardness, but his is a much higher number than I am seeing elsewhere.

  • 9 years ago
    last modified: 9 years ago

    One of the things that you will read on the posts time and time again is to get an independent lab to do a water analysis - and not by someone who is trying to sell you a softener.

    You need to go back and do that with untreated water. We can't really help you without having that information. Without it we are all just guessing.

    Also, approximately where do you live that you might have salt water in your well (is this a coastal area) ?

  • 9 years ago
    last modified: 9 years ago

    I live near freshwater, but not saltwater. We can see one of the Great Lakes out our front window. We have been told the area where we live used to be a salt flat, but I have not verified that nor do I know if that would add naturally occurring sodium to out well water.

    Do I just look up any lab where I live to send a sample? The only places I would know to bring it to test water are selling water treatment equipment.

    To be fair he is not trying to sell me a softener, it is 8 years old and he is not pushing to replace it at all. He even made repairs for free when we installed the new equipment. I suppose it may technically still be under warranty but I don't know if that would transfer to us as we are the second owner. He only sold me an iron filter and a UV light. But I get what you mean in terms of a possible conflict of interest and/or accuracy with the method of his testing.

  • 9 years ago
    last modified: 9 years ago

    The recommendation for a lab test is to cover both conflict of interest and accuracy issues -- and I've seen both. The other issue is the completeness of the tests (PH, iron, bacteria, etc) .

    A quick online search brings up National Testing Labs - and their residential water test site - WaterCheck.com I don't have any experience with them - but they seem reputable.

    Looks like they have "Water check 1&2" as well as "Well-Check" which includes bacterial testing. Both of those tests look like they include sodium levels -- which would address the salty taste issue. Here are their sample reports.

    As I normally say - AliceInWonderland is the resident expert in water chemistry on here. Please look to his/her input. In any case you will need good test data first.

    I would put a hold on any additional treatment plans until you get your results back.