What specific model, and by what characteristics are you seeing it as being an HE machine?

All their top loaders refer to the "Normal" cycle as Normal Eco. The water temps are cooler and it uses spray rinses only. Just use the Heavy duty Cycle or Whites cycle if it has electronic controls.

It says to only use HE detergent. The model number is the 82SP electronic Top Loader.

I'm wondering if this is a new regulation that SQ has to adhere to, that would be possible. I find 2016 postings on here but I don't get a sense that they were considered HE back then. I will adjust the settings and see what works.

Run it on heavy duty as Boba recommends...you'll get full fill and hot water.....dod you read the manual? It helped me a lot

This is not a true HE machine regards to washing. The Normal Eco cycle is somewhat "he" in that
1 - it runs a spin-spray rinse, not a filled/agitated rinse, to save water. (Second Rinse option if selected with Normal Eco is a filled/agitated rinse.)
2 - it fills for just a short time (maybe 1 min) with warm or hot water as selected on the controls, then the remainder of the fill to the selected level is cold, to save energy.

All the other cycles, as noted above by BobA1 and MamaPinky0 regards to Heavy Duty, do not have the temperature restriction and run a filled/agitated rinse.

The instruction to use HE detergent likely is to avoid excess sudsing on the Normal Eco cycle with its reduced rinsing.

Have you opened the lid after the machine finishes filling for a wash to observe the three water levels? The highest level is lower than you expected it to be? Can you post a picture?

I once spoke to SQ about the HE detergent. ..they did in fact as Dadoes says tell me HE detergent should be used when using the normal/eco cycles...when using heavy duty cycles you can use standard detergent.

Here's a video posted today 4/19/2017 of SQ model AWNE82SP113TW01 from a fellow who works at an appliance store in Austin TX. He has a YouTube channel reviewing various washers that they sell. The machine fills plenty full regards to water usage.

Nice video but that spray rinse seems completely ineffective. The laundry didn't have all the wash water spun out before it started to do the spray rinse. Plus the spray seems to miss all the laundry.

I've never used the Eco-cycle on my less than year old Speed Queen top loader. I find it to be a useless feature. Why would I use a spray rinse? That's silly to me. I use the heavy duty cycle only which has a deep rinse, and on MamaP's advise I've just recently used the pre-wash cycle. You basically have two not useful cycles on the newer Speed Queen washers--the Eco cycle and Soak. You can make the machine soak by pushing the dial in on the models with manual dials; you don't need a dedicated cycle for that it seems to me. The electronic button SQ washers may be different.

BTW, I have a repair order in on my newish SQ. The extra rinse switch doesn't work.

Sea...are you turning the extra rinse on before starting the load?

I've tried before and during the cycle. The gear box makes a buzzing noise and no second rinse happens when I have the switch engaged. No buzzing noise when I have the 2nd rinse switched to off. I can use the machine otherwise.

Ok ya it needs looked at....also have you set the lid switch to run with the lid open...if so remove it before service comes.

No. I haven't altered it. If I lift the lid, all action stops.

SEA SEA,

How long are you waiting to confirm that the 2nd rinse doesn't occur? The mechanical timer must advance at normal speed through what otherwise is an "Off" period before it gets to the 2nd Rinse section. The buzzing you hear is the timer motor running. It may take 4 to 6 mins for the fill to begin. I'd assume there's a problem if it doesn't start filling in 10 mins.

Dadoes is right I forgot about this waiting for the timer to advance.

Dadoes,

I'm pretty sure I've given the machine plenty of time to move on to the 2nd rinse function. However, just to be certain, in a few days when I have enough for another wash load I will keep busy in the laundry area with the 2nd rinse switch turned on and give it at least 10 minutes, just to make sure.

Nice video you posted above. It was videos similar to that one that steered me to purchase the SQ after 12 years of low water levels in a FL. Some of my laundry would come out dry (not spun almost dry, rather, not ever wetted) after 90 min cycles in my original FL and in the FL I replaced the first one with after it died at the 4th year (and many repairs prior). Now I have water useage guilt. lol

Thanks for your input!

Watch the timer knob to see it's turning, and that the pointer gets through the "Off" section and into the 2nd Rinse period without the fill beginning to confirm there's a problem. Most mechanical washer timers turn intermittently, a small arc every 2 mins, although shorter or longer intervals are possible. Some may turn continuously at a slow rate.

You said that you already have a service call placed so you should do this while you have opportunity to cancel the call if the machine proves to be working OK. You don't have to wait for a load of laundry ... just turn on the 2nd Rinse switch, set the timer to the spin after the first rinse in any cycle that supports 2nd Rinse, and start the machine. It should run the spin and into the 2nd Rinse function. Operation of the 2nd Rinse does not depend on the machine proceeding through an entire cycle from wash to finish.

I would definitely test it out and be absolutely sure its not working before service comes. Apart from the obvious of wasting service's time you don't want some ninkapoop messing around your washer if it doesn't need it. Not all Speed Queen service men know what they are doing..trust me..been there done that.

Thanks Dadoes for the step by steps above. :) Alright, I gathered up cleaning rags and ran those through the wash, (I wanted to give the STPP a whirl--the rags are nice and clean :) I waited 22 mins after the 1st rinse and the 2nd rinse did not come on. I ended the wait at 22 mins. The buzzing noise continued until I pushed the dial back in. I will keep my service call as it is. Maybe something in the gear box is stuck or snapped. Anyhoo, as long as I choose single rinse, all is well for now.

Thanks!

Yup, something must be wrong. SQ has had trouble in the past with their mechanical timers.

Sea, I remember when I got my SQ aka Queenie..lol..I thought my extra rinse didn't work think it was Dadoes that helped me figure it out. Anyway good luck.

The above SQ video is your model. It is set to run with an additional rinse. You can see just how long it remains idle before the second rinse fill begins.

MRB

Approximately 3 minutes.

I'd advise you to use heavy duty for everyday loads.