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Ordering kitchen cabinets direct from China

9 years ago

We are remodelling our 70's kitchen on a tight budget. It's a small kitchen, our taste is modern, and we wanted high-gloss white cabinets. Ikea was our default choice, but it turns out that with Ikea's greater wall cabinet depth, their corner wall cabinet was wider than the space we have between the corner and a window. To go with Ikea, the only way we could have cabinets turn the corner was to end up with a blind corner cabinet. That describes one of the things we hate the most in our current cabinetry, so it was a deal breaker.

I looked at available frameless alternatives - a couple were Fabuwood's Primo Bianco, and a line of cabinets made in Quebec by Fabritec and sold through Canadian Home Depot stores called Eurostyle. The Fabuwood cabinets were close to twice the price of the Ikea, made in China, came with unbranded hardware (as far as we could see), had fibreboard construction, and did not have adjustable legs. No, they didn't fit the budget and had no redeeming features we could see.

I bought a sample Eurostyle cabinet from Home Deport here to see how it was made. These are not expensive, about the same as Ikea. Also fibreboard carcasses. I would say this about their assembly: innovative, quick and, to my eye, dodgy. Instead of dowels and pins into captured cams such as Ikea uses, the cabinets were joined with dowels and these rubber-coated pins that slide into a mating hole and when they are turned, jam tightly into that hole. That's it, in terms of bonding - I have never seen anything like it before. It's really quick to assemble, since there are no round cams to insert and line up - just mate the pieces as supplied and give two screw-heads per panel joint a quarter-turn each. So: quick, but there is less physical strength in the joint than I would be comfortable with. Having said that, I assembled my sample cabinet using wood glue on all seams - the rubber-coated pins held the joints tight while the glue dried, and the resulting cabinet seemed square, rigid and strong. So the Eurostyle cabinets became a potential solution. I asked the Home Depot store staff about the Eurostyle-supplied hardware - they suggested it was unbranded and that soft-close would be extra cost. (Since then, I note that the Eurostyle soft-close door hinge on the HD web site has a visible "Blum" logo on it, so the store staff may not be the experts - you think??)

Looking at the Primo Bianco and other made-in-China cabinets you see online (hello, CliqStudios) and at retail, I got to wondering about the pros and cons of ordering kitchen cabinets direct from China. What would be the effect of cutting out the middlemen and ordering direct?

I put some real effort into researching ordering cabinets direct from China online, but found very little to go on. Some dialog in Australia about ordering from Oppein, but Oppein appears to maybe have some retail presence in Oz. A lot of slagging of Chinese case-goods online by local carpenters/cabinet-makers . . . "cheap 5-ply plywood that is soaked in formaldehyde and de-laminates in no time flat", that sort of thing. But almost nothing from consumers who went this route, happy or unhappy. A lot of the criticism seemed to be based on prejudice not data, and/or came from folks who had a clear commercial interest in dissuading you from buying Chinese.

I'm a not-infrequent AliExpress customer, and between AliExpress and eBay, have bought many things over the years direct from China. I researched kitchen cabinets on AliExpress, and identified four manufacturers of cabinets in the style we wanted (frameless construction, high-gloss doors). I shared draft designs with each of them and invited quotes. I got usable designs and quotes back from three firms (interestingly, Oppein was the company that disappointed me - they were slow to respond, and their first-draft design missed the boat in a number of ways, so I terminated the conversation at that stage).

One of the firms impressed me with their responsiveness, clarity of communication, and alignment with what we are seeking. They sent me a number of pictures of completed installations, including one kitchen in Montreal done in a design very similar to what we are seeking.

Here's how I see them comparing to the Home Depot/Fabritec Eurostyle:

Case construction: (Eurostyle) Fibreboard versus 16mm 9-ply E1-rated waterproof plywood.

Customisation: (Eurostyle) a fairly short list of stock sizes versus an ability to customise cabinet widths to the space available (which is a big deal).

Joinery: (Eurostyle) those odd rubber-coated pins versus the pin-and-captured-cam style that Ikea uses (although I will use liberal amounts of glue in all cases).

Doors: both use 3/4" MDF.

Hardware: (Eurostyle) questionable, maybe unbranded versus (spec'ed) 100% Blum hinges and undermount drawer glides, all soft close.

Wall cabinet mounting: (Eurostyle) fibreboard back panel sections that are meant to be screwed to studs versus a choice of either full plywood weight-bearing backs or top-corner adjustable mounts onto a wall rail (similar to Ikea, except the back panel would be 5mm plywood versus laminated chipboard).

Delivery: both are special order, although the Chinese cabinets would also require 4-5 weeks for transit on the proverbial slow boat from China.

Risk: much lower for Eurostyle, with HD backing them up, and a much easier time obtaining any pieces that are missing or damaged in shipment.

Home-market employment: better for Eurostyle obviously, although I perceive both manufacturers use CNC machinery extensively, so the human labour content is not super high (and dimensional consistency is much better).

Price: essentially the same, after shipping and 9.5% duty are factored in.

On balance: the Chinese vendor is obviously the riskier choice, given the distance and relative lack of brand name, and the inability to work locally to resolve issues. But otherwise, the Chinese firm looks to have the much superior product, and better value at a price that is fully competitive with Eurostyle (and Ikea) and fits our budget. Through our back-and-forth dialog via email with the Chinese firm, my confidence about them and about the product grew to a point where the risk seemed acceptable. If it all goes to rat, we won't be bankrupt, just over budget!

So on this past weekend, we signed the order, and sent a wire transfer for 50% of the order value. Time to shipping is expected to be about 30 days, then time to ship it another 4 or 5 weeks. I'm expecting receipt in early July, and will post subsequent notes about how all that goes, whether the shipment was 100% accurate, what I find putting them together, and how the end kitchen turns out.

Hopefully, my research and experience will be useful for others. I am not revealing the company we are buying from in this post -- I want to wait until I can give them a grade before promoting them. But so far, I have a good feeling and we're excited about what we are buying.

Again, I hope this is useful to others -- I found so little online about this approach that I wanted to share as we go along.

Comments (37)

  • 9 years ago
    last modified: 9 years ago

    Hi. You have a very detailed post so I hope you get some assistance. I highly recommend posting over in the Kitchen forum. I'd bet you'd get responses quickly. But beware, folks over there are likely not fond of Chinese cabinets...

  • 9 years ago

    I think thats why they haven't gotten a response here for much the same reason.

  • 9 years ago

    Thanks for the advice, I'll repost it in kitchens.

  • 9 years ago

    Cheepchinesegarbage bought directly does not improve either the quality or longevity of the product.

  • 9 years ago

    You get what you pay for. You can always check some of those resale places (like Habitat for Humanity Restore or thrift stores) for inexpensive cabinet sets. I see those all the time on their pages.

  • 9 years ago

    Folks, I am not arguing a conclusion, you may be right. I am running an experiment, and will report back on what happens and what I find. I fully appreciate that many folks have prior experiences and convictions that run counter to this being a good idea. But maybe (like Korean cars, which were quite bad in the 80's then competitively better in the intervening years), there could be a value proposition there today. For sure "Chinese cabinetry" is not one consistent thing (any more than local cabinet makers are consistently good or customer-focused), but a range of things from maybe really poor to . . . who knows? I'll share what I learn.

  • 9 years ago

    I've dealt with Chinese products at the Electrical Engineering level. They produce garbage, and if you have a problem, they lie.

    Thanks for not supporting American cabinet manufacturers. We need a lot more cheap people like you, to really drive down the economy, for the sake of a couple of $100 dollars.


  • 9 years ago
    last modified: 9 years ago

    Who is your cabinet manufacturer? In the US Cabinets To Go sell Chinese cabs. They look good at purchase with good specs. But the finish appears to deteriorate more quickly. You end up with an old looking kitchen after a couple years. What finish specs do you have for your cabinets? For a high gloss finish this can be important.

  • 9 years ago

    What a foolish thing to do - you are completely on your own.

    Mark Nesbitt thanked geoffrey_b
  • 9 years ago

    One last consideration: It's not uncommon when ordering any cabinet line to have a piece or two that has a problem. Typically this is something broken in transit or something not quite the right size, but it could also be faulty finish or colors from different dye lots or hardware problems. If you order a kitchen full of cabinets from China, how will you resolve these issues?

  • 9 years ago

    With great difficulty! :-)

    I'm expecting them to be responsive in case of damage or some other problem, but that wouldn't solve the six+ weeks that I expect would be required to get the replacement pieces. I'm solving for that by not scheduling the tear-out of the existing kitchen until all cabinets are received, checked and built. I have the luxury of time and staging space to do so.

  • 9 years ago

    geoffrey_b - I think that's pretty inappropriate.


    Mark Nesbitt thanked schreibdave
  • 9 years ago

    Good luck, post some pics when you get them unpacked.....

    Mark Nesbitt thanked wacokid
  • 9 years ago

    @schreibdave: "I think that's pretty inappropriate."

    What's inappropriate about my comment? I consult (IT) with many firms that do business with China. China will cut costs anyway they can, and there is a lot of dishonesty. I've witnessed this many times. The OP dealing with a business 5,000 miles away, that doesn't speak English - he's truly on his own. Warranties / problems, pretty difficult to resolve.

    I won't even mention not supporting workers in his own country.

  • 9 years ago
    last modified: 9 years ago

    Geoffrey, I can't speak for Dave, but I suspect had you said "To me, that's foolish" it would have come across more reasonable - expressing an opinion from your point of view versus judging someone else's actions without fully understanding their situation. Not a big deal/distinction probably, I understood your perspective and strength of feeling, and was happy to let it go.

    I wasn't going to engage in the thrust of your posts - we each have our own experience and opinions. But since I'm stepping back into the water . . . in MY experience, the great majority of tech products I have purchased from China (e.g., my daughter's iPhone) work flawlessly and are sometimes brilliantly engineered. I am not nay-saying your experience -- I am sure there are tons of shoddy firms and products from China -- but my experiences have generally been pretty good. As for the language, the rep I have been dealing with has excellent English, comprehends very well and is clear in her replies and back-up information.

    I do appreciate the point you are making about supporting workers in one's own country, but the only domestically-made affordable cabinets in the style we are seeking (high-gloss and frameless) are produced in a large, highly-automated factory. The labour component is quite low. All my other practical options (Ikea, Fabuwood, etc.) are all made off-shore as well. Hiring a local cabinet maker might be the right trade-off for you, but we couldn't find what we wanted at twice the price going that route. It truly was not a matter of saving "a couple of hundred dollars".

    Your point about risk is bang on, and I have tried to acknowledge that explicitly in the reposted thread in the Kitchens forum. I am taking on some significant risks this way, but I am interested in the results, and have the time and flexibility to run the experiment.

    I do appreciate that for you, the experiment is not interesting and you'd never do it. Believe me, I'm not pitching this as the answer for anyone else - I just thought that since there is so little written on this approach, I'd post my actions and share the results when I have them. Best regards!

  • 9 years ago

    My comment was about this ...

    "Thanks for not supporting American cabinet manufacturers. We need a lot more cheap people like you, to really drive down the economy, for the sake of a couple of $100 dollars."

    That's a pretty personal attack. In a thread about cabinets. More than a little over the top in my opinion.

    FWIW buying Chinese made cabinets seems like a really bad idea to me too. But I'm not going to ridicule somebody who is thinking about doing it.

  • 9 years ago

    Who says there aren't domestically produced choices in high gloss modern frameless? Have you explored Omega Full Access? DuraSupreme? Local custom?

  • 9 years ago

    I stand by my original quote: Cheap people like you, not supporting domestic manufacturing - no matter what they pay. Rationalize this all you want, it comes out the same.

    I have clients that get switches (seems like a little thing) but they are counterfeit in manufacture. Then the switches are installed in School Buses (this is my latest investigation). They switches don't perform - how is the vendor going to fix 5,000 school buses, all over the country? Do you know what that would cost?

    I don't think you understand who/what you're dealing with.

    It just ticks me off. I know I'm talking to the wind.

  • 9 years ago

    I was not commenting on your views of Chinese made goods. I agree with you on that. I was commenting on your aggressive and rude comments directed at somone who came here looking for help.

  • 9 years ago
    last modified: 9 years ago

    Mark, experiment all you want- and let us know. You have, however, engaged in a "comparison" that isn't even close to what you're suggesting, within the car argument. CAVEAT- if, really, you're ok with sub par crap- go for it. But

    An imported car comes into the US and ends up in a US retail dealership, of many sorts. There are many regulatory agreements, in this arena- perhaps you are unaware. Even in the era of the first Korean cars...

    Those US retail companies are "on the hook" for what they sell, no matter the origination. You get a "lemon", you have close, local help and actual recourse.

    Not even close to the cabinet thing, unless you are bringing it in from an importer who has something near the warranty/guarantee of a car dealership.

    I mention this only because I'd really like you to tell us all, within an "experiment" what you'll do if the quality isn't what you expect, if the sizing is wrong for the area planned.

    Not saying this can't work, but please do educate us. And perhaps stop with the non-comp comparisons.

  • 9 years ago

    Thanks 902 Juanita for your thoughts and input. I take your point that the Korean car metaphor is a stretch - for the reasons you identify, and also for the complexity and risk associated. Happy to let go of it. All I was seeking to do was to share what's inside my head as I was thinking about the possibility. not make an argument about "the truth".

    To answer your question, if the quality or sizing are all wrong, then I'll have to write off the costs incurred, and replace it with option "B". And smile all the while, because I will have done it to myself (and those who see this as a foolish enterprise will be proven correct!).

    Anyway, all I can do is report transparently and accurately what happens, share pictures and answer any questions others have about what went right or wrong.

  • 9 years ago

    Put another way, I have always since my first post been really clear that the risk profile of this 'experiment' is way worse than buying from a local brand name supplier. No argument. But from the products and prices that I was looking at, that risk appeared to be worth taking - the differences were that great, and I won't go bankrupt if I'm wrong.

    And I have also been struck by the many posts one sees online about customer dissatisfaction with locally-sourced cabinetry, and the difficulty those folks experience trying to get things rectified on time and budget, or sometimes at all. Internet posts of course have a lot of "noise" in them, but given enough different people reporting, one gets the impression that there are some risks in any approach that one might take. The infrequent cabinet buyer faces lots of confusion. Well, at least this one did.

  • 9 years ago

    I wish you well. I will also say it is good of you to post this experiment. We would love to see the photos and hear when they come in. I deal with many Chinese companies daily, none of the people I deal with daily are dishonest. It sounds like you did what homework you could. I hope it works out.

    Mark Nesbitt thanked kai615
  • 9 years ago

    @kalind615: Yes, the can copy, but the copy is a POS.

  • 9 years ago

    Mark-

    Is it possible to go with your first choice, Ikea, and hire a cabinetmaker to modify their corner cabinet to end up with a layout that works? A little more expense to end up with known quality and a manufacturer that will stand behind its product is what I would want.

  • 9 years ago
    last modified: 9 years ago

    It's just ironic that someone on a ''limited budget'' would go to the length and expense of a potential full loss of that budget to complete and total crapola. Having a limited budget means choosing lower risk, readily available choices. Your taste and pace needs to learn to match your budget contains. And to learn the life lesson of delayed gratification. Save more.

    Buy quality once, and then you don't have to buy it again. The quality $50 tool is much cheaper over 20 years time than is the $15 tool that breaks 4 times and gets rebought.

  • 9 years ago

    Folks, why so much juice in judging me? All I am doing is reporting, not pitching a conclusion.

  • 9 years ago
    last modified: 9 years ago

    Fiberboard cabinets = gross and unreliable. Have little strength and deteriorate quickly. Also great at warping.

    Get real cabinetry made of plywood. (not OSB)

    Here is another reality that will probably occur. Cabinetry often is damaged in shipping so buying local will allow you to return what was damaged easily. If you have a cabinet shipped to you from CHINA what are the chances it will get damaged (high) and then what are you going to do about it?

  • 9 years ago
    last modified: 9 years ago

    Hi, Vith, I think all of your points have been addressed in earlier posts. The carcasses of the cabinets I am ordering are made of 9-ply E1-rated waterproof plywood, not fibreboard (as would be the Ikea and Fabritec/Eurostyle cabinets, or the Fabuwood Primo Bianco cabinets). There are lots of conflicting opinions out there about the relative merits of fibreboard vs plywood, and I have built two Ikea kitchens and another from a (now discontinued) Home Depot line made of fibreboard, and all have stood up very well. My existing kitchen is probably 40 years old and made of fibreboard - it has been plenty strong and has not warped, even if it's no longer very beautiful. But I like the plywood alternative.

    My vendor is very confident of being able to ship without damage - they may have put more thought to palletizing and containerizing knocked down cabinetry than many domestic makers have to or do (Ikea seems to have this pretty well figured out also). But we'll see, the proof will be in the unboxing. I have written in prior posts about the delays that would be associated with damage in shipment.

    I feel compelled to say this again: I am not recommending this approach, simply reporting in detail on one person's actual experience trying it. I get that your preferences (and those of other posters also) may be very different than mine, and I respect that.

  • 9 years ago

    Mark-

    Thanks for your useful posts. Good luck, and please report back on how this works out.

    Mark Nesbitt thanked kudzu9
  • 9 years ago

    I also wanted to thank you, Mark, not only for sharing your experiences honestly, but also for your patience in responding so patiently and constructively to what is obviously a topic that people feel passionately about. Most would have run away from this thread ages ago!

    Mark Nesbitt thanked backyardfeast
  • 9 years ago
    last modified: 9 years ago

    Mark-

    I agree with wacokid and backyardfeast. Diverse opinions are welcome, but some tongues have been particularly sharp in this thread. If you're new here, please don't let it discourage you from seeking advice in the future.

    Mark Nesbitt thanked kudzu9
  • 9 years ago
    last modified: 9 years ago

    I didnt read all the posts but I am interested how it turns out. Instead of being inflammatory, I prefer to just point out some things and leave it at that. Seems a gamble to do this without local service/support.

  • 9 years ago

    It's like bridge jumping.

  • 9 years ago

    I survived the bridge jump.

    If you are interested, pick up the story in the Kitchens forum, under "Ordering kitchen cabinets direct from China (repost)" - that's where I have been posting updates. This weekend I'll provide a debrief, post some pictures, and share what I think I learned from the experience, for anyone else thinking of this approach.

  • 9 years ago

    Just FYI, for anyone who had followed this thread and not made the leap to the "repost" thread in the Kitchens forum, I made a final post including before and after pictures, along with a summary of our design goals that drove this modest project. See [the "Repost" thread.[(https://www.houzz.com/discussions/ordering-cabinets-direct-from-china-repost-dsvw-vd~4602278)