Did you pay for them to make the slab flat? Or were they the low price bidders without the actual needed prep work that would double the installation costs?

They were supposed to 'fill' the low spots. There is some material that goes on concrete, specifically for this. We have Coretec in the basement and we had several spots that were lower (builders never pay attention to the basement floor)

The proposal said Floor Prep (scrap concrete smooth and patch floor where needed). When they were working I did see in 3 spots it looked like wet concrete in areas that they patched. There are 6 spots where it seems loose/dips. The company wasn't the highest or lowest with the proposal. For 755 sq ft I paid approx $3000. Suggestions? Thank you!

I would contact them and let them know that you are not happy with parts of the floor. They should come and fix it

Hi all-thank you very much for the feedback. I purchased the cortec flooring myself. It's cortec resista plus H2O EVP 7"x60". Style-Arbuckle, color-Brighton Oak. This color is sold exclusively at prosource. It's considered EVP with cork backing. Grade level says on, above, or below grade. Installation type says click, floating, or glue. The cost of $3,000 was for demo and install of 755 sq ft. I see the line item amount they listed for floor prep was only $75

Ok...this makes more sense. The total LABOUR costs = $4/sf. That includes installing the CoreTec, removal/disposal of carpet; demolition of old tile; and a TINY amount of prep. I'm going to guess that $75 was for one bag of self leveling compound (SLC) and an hour or two of "work". That isn't much.

Carpet hides some of the worst subfloors out there. I've heard 1000sf condo (carpet) required 88 bags of SLC. That was a $4/sf floor prep bill. Your floor prep barely makes it to $0.10/sf. At $0.10/sf, they parked the truck and brought the grinder into your unit. That's about all that $0.10/sf is worth...I'm very sorry to say.

You can try to bring them back in - but I think you will get push-back because of the minimal amount paid for prep.

Did anyone walk through your unit BEFORE you received the itemized work order? Or was that someone in a shop writing a generic labour/work order for a job that was sight-unseen?

the owners son who's been doing it at least for 15 years came in person to measure and do the quote. He even saw the kitchen tile removed so he would have seen how much work the tile would have been. I emailed them today but didn't receive a response. I will call them tomorrow. I wish I would have known in advance the prep should have cost more. This was the first time I got floors done so I didn't know to ask

Understood. While you are waiting for the response, you can ask yourself, "Can I live with this? As-is?" If you can, then go ahead and suggest a discount (it will be small...because very little prep was paid for).

If you cannot stand another minute on the floor, then ask yourself how much more you are willing to pay to have these areas dealt with. I'm going to guess the cost would be split between yourself and the installer. You will pay for the prep that SHOULD have been done (and offered for a price) and the installer will "pay" the price to remove your floor, fix the areas in question, and then put everything back.

How much extra flooring do you have? Make sure they have enough of the SAME dye lot ON HAND to deal with a remove/reinstall. It has been my experience that removing a floor can have as much as 25% waste (unusable planks....can't be put back into place).

Luckily you have only 6 or 7 trouble spots. The problem is they have to "undo" the floor up to those points. That means the planks might get damaged either coming out or going back in. That's where having the IDENTICAL floor on-hand during the redo is a huge priority.

Considering that you only have a few spots that are a little wonky, I think a discount would be in order - let sleeping dogs lie (or installed floors rest).

I am looking at the same brand, would you say you are pleased with the product? I can't find much online of reviews for the resista h2o...

I really like the floor. Resista H20 is Cortec made especially for Prosource. Make sure your installer has a decent line item amount to smooth/grind and fill in. There are areas With my floor it seems loose because it wasn't filled in as much as it should have been.

Thank you for letting me know. We have decided on the same line as you except alpine oak. Glad you like it, hope your install issue is resolved quickly!

Becky, Do you have any excess of the flooring you purchased? We had a small flood and are in dire need of it. Would pay! Please let me know. Thank you.

@Becky G I know this is a post from 2017, however would livd your feedback on this flooring. I was at ProSource today & they were showing me same flooring as yours RESISTA PLUS H2O HARDWOOD. Has you floor held up 5 yrs later? Would you recommend this product or not? Cannot seem to find any reviews anywhere. Thanks

I would love an update on the flooring too @Becky G if possible! Thanks!